大堂

恩迪威爾騎士酒店的評價

2 out of 5
恩迪威爾騎士酒店
2603 E Main St, Endicott, NY

評價

5.2
10 分評分,優異;210 則評價中有 15 則" "
8 分評分,不錯;210 則評價中有 42 則" "
6 分評分,一般;210 則評價中有 56 則" "
4 分評分,欠佳;210 則評價中有 34 則" "
2 分評分,很差;210 則評價中有 63 則" "

5.4/10 

整潔度

6.2/10 

職員與服務

4.4/10 

設施服務

4.8/10 

住宿狀況

6.0/10 

環保程度

評價

6/10 一般

真實旅客

绝佳地点
网络信号弱

2/10 很差

Yvon

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
I reserved a King bed and got two doubles and was told "that's all we have". There was noise the whole night from the room above. At some point security was banging on one of the doors. Did not get a lot of sleep.
於 2021 年 9 月住了 1 晚
AS 於 2021年9月29日的回應
Dear Yvon, I apologize that you were not accommodated as you would have liked. Unfortunately due to a block of rooms sustaining electrical problems, we were short of rooms with King beds. I also apologize for the disturbance you had to deal with on that night. We try our best to prevent such annoyance from occurring and will continue to work on impeding it. Thanks

6/10 一般

Mary

家人同遊
讚好:整潔度、職員與服務和客房舒適度
於 2021 年 8 月住了 3 晚

10/10 優異

Luis

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It was great ty u
於 2021 年 6 月住了 1 晚
AS 於 2021年6月13日的回應
Hello Luis, Thank you for your generous comment. I am glad you enjoyed your stay with us. We would love to accompany you again if the opportunity presents it self.

4/10 欠佳

真實旅客

商務旅客
讚好:職員與服務
不滿:設施服務
The staff were great and very helpful and knowledgeable. However, the Wifi never worked, and every time you turn on the TV you had to reset the channels.
於 2020 年 1 月住了 1 晚
Guest Relations 於 2020年1月27日的回應
Thank you for sharing your review. We are happy you were pleased with our wonderful team. Our apologies, however, for the inconvenience you encountered and we will take a look at the WiFi and TV. Nonetheless, on your next visit, we hope you will choose us again.

2/10 很差

edward

於 2019 年 11 月住了 2 晚

4/10 欠佳

真實旅客

家人同遊
不滿:整潔度和住宿狀況
Deteriorated standards, unpleasant lodging
I'd stayed at this motel several times in years past, when it was part of the Wyndham chain and although it's an older place it was always comfortable. It still has some of those advantages, and to their credit they were about the only local inn that wasn't gouging their price on the holiday weekend, but several things soured me on this place forever. The room needs a better cleaning. Rings were visible on surfaces and when I looked for an outlet behind the night table, the accumulation of dust & dirt there was considerable. The wifi in our 2nd floor room was so poor we just gave up, despite multiple networks--they were all weak & useless. The air conditioner would only stay on for a bout 10 minutes, leaving our room warm & uncomfortable. Windows could open, but had no screens. We went out and came back to find a large crawling bug on one of the turned down beds. I think it was a cockroach. I was able to kill it, then inspected both beds for others. Looking closely at the sheets I saw quite a few human hairs of different types from previous guests, left I assume by an ineffective laundering. We didn't see any other bugs--we were zipping & closing everything to avoid taking any home--but were uncomfortable and happy to check out...and we're not going back.
Found on my turned-back bed
於 2019 年 8 月住了 2 晚
Guest Relations 於 2019年9月7日的回應
It's disappointing to read that we fell short in delivering quality accommodations for patrons like you. We'd like to apologize for the inconvenience caused by the issues in our facilities, including the possible pests. Your feedback has been reported to the entire team as well as our pest service to make sure we do better for the benefit of our future guests. We hope for the chance to earn back your recommendation should you return to town.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和設施服務
There was a microwave, coffee pot & 'fridge in the room. but they could have provided cloth bath mats, not the paper one that was supplied.
於 2019 年 8 月住了 3 晚

8/10 不錯

真實旅客

讚好:整潔度和職員與服務
Could not find the refrigerator. It was inside the cabinet of the bureau
於 2019 年 8 月住了 2 晚

4/10 欠佳

真實旅客

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Very dirty. Bad smell. Breakfast very bad. I would never go again.
於 2019 年 8 月住了 1 晚
Guest Relations 於 2019年8月22日的回應
Thank you for taking the time to share your experience with us. Please accept our apologies that there were aspects of your stay that did not align with your expectations. Your concerns regarding breakfast and overall cleanliness have been taken to our team and we are working to implement a swift solution. It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.

2/10 很差

真實旅客

家人同遊, 商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
This is the most disgusting filthy hotel I've ever stayed at. It is a drug user / dealer location. The hall into the ice machine hasn't been cleaned for ever. Looked like a homeless bedroom near ice machine. Black mold all over in shower. Had to keep shoes on in room after stepping on sharp exposed nails on tile / carpet joint. Went to breakfast and there was fresh blood on floor in hall to dining room. Drug user looks to have leaked blood. Sure the woman behind desk could hook anyone up with illegal substances. Skipped breakfast after seeing the filthy dining room. Terrible. experience. Should never have spent money on non-refundable location. Don't stay here!
於 2019 年 8 月住了 1 晚

2/10 很差

真實旅客

不滿:整潔度、職員與服務、設施服務和住宿狀況
Very old beat up furniture, wall paper falling off walls, lamp was broke, water stains, stunk horrible, never stay again also lady at front desk spoke NO ENGLISH. 😡
於 2019 年 8 月住了 1 晚
Guest Relations 於 2019年8月12日的回應
We appreciate you taking the time to share your thoughts with us. Please accept our apologies for the state of your room upon your arrival as it does not reflect the high standard we strive to achieve. Our staff is always on hand to correct any issues as they arise, and we encourage guests to reach out during their stay so we can help. Nonetheless, we're investigating your concerns to remedy them for future guests. We hope you allow us another chance to show you the stay you expected when your travels return you to the area.

6/10 一般

真實旅客

家人同遊
Good for one night stand. It's not great motel but clean enough to stay for a night.
於 2019 年 8 月住了 1 晚

10/10 優異

真實旅客

讚好:整潔度和職員與服務
於 2019 年 8 月住了 1 晚

8/10 不錯

Min gyo

讚好:職員與服務
於 2019 年 7 月住了 1 晚

8/10 不錯

真實旅客

讚好:整潔度和職員與服務
Very comfortable and clean. Could use more TV channels. Overall, very nice and quiet.
於 2019 年 7 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好:整潔度和職員與服務
不滿:設施服務
Ac not cooling room. need maintainance...lack of garbage throwing facility..or big garbage bins
於 2019 年 7 月住了 1 晚
AS 於 2019年8月14日的回應
Hello, thank you for sharing your experience at our motel with us. I apologize your motel room did not provide sufficient air conditioning. In the middle of summer, it is mandatory that our bedrooms have AC units which are able to properly cool the rooms. We would love for you to give us another opportunity to make things right. Thank you

6/10 一般

真實旅客

不滿:住宿狀況
Antiquated or run-down. Cobwebs and waters spots in the bathroom. Stained toiled. Bed was at least clean.
於 2019 年 7 月住了 1 晚
AS 於 2019年8月14日的回應
Hello, I am sorry your stay at our motel did not go as smoothly as expected. Room cleanliness is something we take very seriously. The issues mentioned will be discussed with our staff and we will look to improve. Thanks

8/10 不錯

真實旅客

於 2019 年 7 月住了 1 晚

4/10 欠佳

真實旅客

讚好:整潔度
不滿:住宿狀況
Could have been a lot better.
The toilet screeched every time it was flushed. People were stomping up and down the outside steps to the second level at all hours of the night. The air conditioning unit put out smelly air. There was a smoke detector (non-smoking room) that was hanging from the ceiling by wires. We could smell cigarette smoke from the next room, which was also supposed to be non-smoking. There was a good bit of stomping from the room above during the nights, anywhere from midnight to 3:00 in the morning. The "continental breakfast" consisted of very little. There was no creamer for the coffee, and only plain bagels, or small packaged honey buns or cookies.There was a tray that had nothing but crumbs every morning by 7:30. Not sure what it had earlier--starting at 7:00. They did provide an extra pillow, when asked. The refrigerator was not very cold. One morning I went out alone to walk across to get coffee, but there were several young people arguing loudly, using bad language and talking like there would be a fight. I did not feel safe and went back into the room.
於 2019 年 7 月住了 3 晚
Guest Services 於 2019年7月15日的回應
A top-notch dining experience is often the most memorable part of any trip, so we are disheartened to hear you did not enjoy your breakfast with us. It is also unfortunate that you had difficulty sleeping. Our team always advises our guests to be considerate to one another, so we apologize that this was not the case for you. We strive to provide a safe and comfortable environment for all of our guests, and will certainly pass along your feedback to ensure our high-quality standards are being met. We hope for another chance to impress you should your travels bring you back our way.

8/10 不錯

真實旅客

讚好:職員與服務、設施服務和住宿狀況
於 2019 年 7 月住了 1 晚

8/10 不錯

JacksWe (Oshawa ON)

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The rooms are dated big time, in need of some major repairs, but the hed qas comfortable and the staff was friendly. Continental breakfast ends at 10, if there even was one. Check in and out were smooth
於 2019 年 7 月住了 1 晚
AS 於 2019年7月5日的回應
Hello, thank you for taking the time to share your experience with us. I am glad you had a comfortable nights stay. We are constantly working on repairing any damages or blemishes the property may have. We will continue to improve on that front. Our customers deserve to stay at a property which is free of such imperfections. Thank you

6/10 一般

Thomas

讚好:整潔度、住宿狀況和客房舒適度
The room was okay but the wifi was terrible. It never worked. It would work for a few minutes and go off. I told the desk about it , they said they would reset it, but it didn't work.
於 2019 年 6 月住了 2 晚
AS 於 2019年7月2日的回應
Hello Thomas, thank you for sharing your concerns with us. We are constantly trying to tweak/upgrade our wifi services so that they are up to a standard which is acceptable. I am deeply sorry that on that day, it failed to meet expectations. We will continue to get better in that regard. Thanks, Management

10/10 優異

ning

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 1 晚

4/10 欠佳

Lori

讚好:職員與服務
不滿:整潔度和設施服務
On a quite street close to restaurants & such Place looks nice in the outside Room needs to be updated wallpaper was falling off marks & such we're all over the place TV didn't work properly blinds needed to be replaced & bthrm hot water not so hot def not happy with this place I only stayed here cuz of my $$
於 2019 年 6 月住了 1 晚
AS 於 2019年6月21日的回應
Dear Lori, It seems we failed to satisfy you during your stay here with us. I apologize for the blemishes in the room. We are constantly working on repairing/remodeling rooms that need attention. I would also like to apologize for you not receiving hot water. As far as I know, we have not had hot water issues in quite some time. If one room is not getting sufficient hot water flow, that usually means others are not receiving it as well. Thanks

10/10 優異

catherine

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 1 晚
Sid 於 2019年6月21日的回應
We wish your stay had been more comfortable. Your concerns about the wallpaper and the blinds will be immediately addressed. Most of the rooms have new drapes and blinds. The house keepers check t.v's and remotes on daily basis. Any issues can be fixed if conveyed to the staff. There is no dearth of strong hot water pressure in the rooms.

2/10 很差

真實旅客

家人同遊
不滿:設施服務
Very unsafe. A man came into my room and i had call 911. Drug use was evident
於 2019 年 6 月住了 1 晚
Guest Relations 於 2019年6月19日的回應
Thank you so much for reaching out. We are deeply sorry for your experience and can assure you that the comfort and safety of our guests is paramount. Your review will be discussed internally, and we will do better at protecting our guests from scenarios such as this. Also, we encourage guests to let us know if they witness any illegal activities on our property so we can take action. Once again, we are very sorry, and we hope you'll give us another chance to do better.

8/10 不錯

真實旅客

於 2019 年 5 月住了 1 晚
Sid 於 2019年6月21日的回應
We deeply appreciate your generous ratings. It will further motivate us to improve our services.

8/10 不錯

真實旅客

伴侶同遊
讚好:職員與服務
Extended stay motel. Great price. Staff helpfull. Room had been smoked in but bed was comfortable. Everything worked. Ok overniter.
於 2019 年 5 月住了 1 晚
Sid 於 2019年6月21日的回應
The encouragement of our guests go a long way in keeping us committed to our work. The staff understands the importance of helping the guests and making their stay more comfortable.

2/10 很差

GuyComposto (Patchogue,NY us)

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Bathroom was disgudting. Hair was on floor and tub/shower. Not enough towels. When I called desk to request more, they said the cleaning dept. left at 4pm; the towels were locked up & they didn't have the key! Iwas told the owners would be in 8AM the next day. The next day, toilet wouldn't flush & the "owner" said maintaince personnel werent there. He gave me a plunger to try to fix the problem! I asked for another room & he said he'd have to check. The place was nowhere near full! When he didn't call me back, I went to the office. The person who checked me in gave me another room. When I explained to him the events tht occurred the night before & that day, I told him wanted an adjustment to my credit card, He checked the price I paid ($50) and said that was the lowest he could go! That was unaceptable since the service was TERRIBLE! I WILL NEVER, EVER STAY IN ANOTHER KNIGHTS INN AGAIN! It is a poor reflection on Expedia that they are partnered with a sub-standard operation such as this! I welcome any further discussion from you regarding this poor experience
於 2019 年 4 月住了 2 晚
General Manager 於 2019年5月6日的回應
Our team thanks you for taking the time to provide feedback. We are sorry for the level of cleanliness present during your arrival, as well as our inability to address the issue at the moment. Though we were able to accommodate you in a different room eventually, we apologize for the aspects that did not meet your expectations. We will work to provide excellent service and accommodations moving forward, and hope you will give us another chance to impress you. Take care.

2/10 很差

真實旅客

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Filthy dirty, inexpensive does not mean gross. Booked 2 queens, only had a single bed available. No breakfast
於 2019 年 4 月住了 3 晚
General Manager 於 2019年5月2日的回應
Providing an enjoyable experience is what we strive for, and we are saddened to know that we were not able to deliver that to you. We are sorry for the cleanliness and will work to improve in the future. Our team will also be sure to look into the mishap with your reservation, and we apologize for any inconvenience. We did not meet your expectations this time around, but we hope you will give us another chance in the future to provide you with a positive stay.

10/10 優異

Mary Lou

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The stay at this hotel was adequate and we will stay there again. The service was excellent and the resteraunt suggestion was the best!
於 2018 年 7 月住了 1 晚
AS 於 2018年10月15日的回應
Dear Mary, Thank you for your review. We are thrilled to hear that you had a pleasant stay with us. Please do visit again as we would love to have you! Management

8/10 不錯

真實旅客

讚好:整潔度和客房舒適度
不滿:職員與服務
good place for the price
We come up for our daughter's wedding. We got 3 rooms. Check in was easy, quick, and the man at the desk was welcoming and friendly. All of the beds were comfortable. The WI-FI was slow, but free.. Our only issue was a TV remote that didn't work. I went to the office and was told to go find the house keeper, who was getting ice in a different building. I found her, and she was rude and abrupt, telling me I didn't know how to use the remote. I asked her to come to the room to show me how to use it, and when we got there she aimed it at the TV and declared it needed new batteries. She tossed it onto the bed and left the room, telling me to walk back to the office to ask for batteries. I had a cast on my foot, which was visible, and she still didn't offer to take care of it. We decided we didn't really care about the TV since we were there for only 2 nights, but she could have been kinder and offered to drop batteries off, or have someone from the office bring them over. Room service did come and clean 2 of the rooms, and we weren't given fresh towels, which was good for our preferences of not wasting resources.The third room wasn't cleaned because someone was still in it and they didn't come back after we left 15 minutes later. It would have been nice if there had been a sign to put on the door stating yes/no on requesting room service and towels. Overall the rooms were clean, the neighbors were quiet, and the stay was pleasant. I would stay there again.
於 2018 年 9 月住了 2 晚
AS 於 2018年10月26日的回應
Hello, It was an honor having you and your family spend the weekend with us.. Weddings can be stressful and I am happy to hear that we, at the least did not add to the stress. I would like to apologize for our housekeeper's behavior when asked about the television. We do urge them to hand over such issues to maintenance which I believe she failed to do. Being kind and courteous to all of our guests is extremely important to us and in this case she did not live up to those standards. We would love to accommodate you again in the future if the opportunity ever presents it self. Thanks Management

8/10 不錯

Christopher

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice pleasant
Good quiet is what I like .Rooms clean
於 2018 年 9 月住了 1 晚

8/10 不錯

Thomas E

Things to be aware of.
Stayed two days. Location was perfict for the reason i was there. Was quite,some the people hanging around looked a little caggie. Parking lot could use a cleaning. too much junk lying around. Needed picked up. The buildings could use a few outside repairs to make it look more presentable.
於 2018 年 8 月住了 2 晚

4/10 欠佳

Terrill (Oxford, NY)

讚好:職員與服務
不滿:整潔度和住宿狀況
The room conditions were not good. There was holes in the wall. There were light bulbs missing. It needs to be remodeled!!
於 2018 年 8 月住了 1 晚

4/10 欠佳

Erica

不滿:整潔度和住宿狀況
Cheap for a reason
There were sketchy people hanging outside of their rooms and making a bunch of noise. My room itself was supposed to be nonsmoking, but reeked of old stale smoke. The TV was on when i checked in, which was a bit unsettling.
於 2018 年 7 月住了 1 晚

2/10 很差

Cathy

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Don't stay here!
The room had an odor, no blanket on the bed, only 3 flat as pancakes pillows on a king size bed, you could see daylight all around the door because it didn't fit properly, the toilet ran all the time and the sink faucet was so hard to turn on, everytime I needed to use it my husband had to use all his strength to pull it on! The price we paid ($124.00) was ridiculous! It was only worth maybe $30.00
於 2018 年 5 月住了 1 晚

4/10 欠佳

真實旅客

不滿:整潔度、職員與服務和住宿狀況
The room was dirty. There were long hairs, not mine, on the sheets. While I was in the lobby, a guest came in and asked for help. One of the staff said he would help in five minutes, then watched a baseball game on TV for another five minutes before getting up. Bed was halfway comfortable. Questionable clientele.
於 2018 年 5 月住了 1 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 5 月住了 1 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Refrigerator and Microwave was not usable. Could not find a plug to plug them into.
於 2018 年 5 月住了 2 晚

6/10 一般

Betty (Monticello, NY)

讚好:整潔度、職員與服務和客房舒適度
When I went to check in they didn't even have the information of my reservations I had to have my brother go out to his car and get my tablet, so I could bring up my confirmation information sent to me by you. The employee then used it to give me my room
於 2017 年 10 月住了 3 晚

2/10 很差

真實旅客

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Very very bad hotel
Hotel had bed bugs .. My bed had bed bugs .. Worst thing I saw in my life
於 2017 年 10 月住了 1 晚

8/10 不錯

francois

讚好:職員與服務
不滿:整潔度和客房舒適度
Hotel moyennement propre
Chambre éloignée de la route passante mais chambre sale (fond de baignoire, écoulement lavabo ...)
於 2017 年 9 月住了 1 晚

2/10 很差

Jeanne (NY)

讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
Filthy Hotel
We booked for family weekend at Binghamton U. Our room was very musty and smelled of stale smoke even though it was a smoke free room. The room was filthy! There were stains on the wallpaper that looked like something had dripped down from the ceiling. We left the room immediately and called the front desk from my cell since there was no phone in the room. Also the chain to secure the door at night was missing half of the links so it wasn't usable. We were given a different room which smelled better than the first but still had the stained walls.
於 2017 年 9 月住了 1 晚

4/10 欠佳

真實旅客

讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
Only if there are no other options.
The room had patched holes on the walls, a giant spider on the ceiling, carpet was in rough shape, obvious water damage in the shower, stains on the side of the mattress, and a burn hole in the sheet just to name a few things that were not up to my expectations. The AC worked until the heat kicked on, which it then started to smell like urine. The gentleman working there was very pleasant and easy to deal with.
於 2017 年 9 月住了 1 晚

2/10 很差

Melanie

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Horrible and that's not even an exageration...downright gross!

4/10 欠佳

真實旅客

讚好:職員與服務
不滿:住宿狀況
You get what you pay for
Bathroom door had a hole punched in it no soap for shower no desk phone very loud at night ice machine didn't work garbage was piled around my car in the lot
於 2017 年 8 月住了 1 晚

2/10 很差

Jeanne (North Tonawanda Ny)

不滿:整潔度和住宿狀況
Close to BonJovi concert
Place was not clean and smelled,light broken,shower dirty.
於 2017 年 8 月住了 1 晚

2/10 很差

Dave (NY)

不滿:職員與服務和住宿狀況
room flooded during the night, breakfast horrible
I woke up at 5 am in the morning because my room was flooded. There was a problem with the pipe of the sink (which is in the room) and when guests upstairs turned on the water my room got flooded... nobody was there or could be called to do something or fix it. They say wifi is included, but in fact the connection is so bad that it drops out every few minutes and the internet is so slow that many pages won't even load. Breakfast is not "continental" or whatever, unless continental means Romania shortly after WWII: Coffe so transparent that it doesn't even taste like coffee, very limited choice of not very fresh bread, almost nothing to put on it, milk from a dirty fridge and some old artificially flavored substance supposed to be juice. All in all a terrible place with unfriendly employees (or owners).
於 2017 年 7 月住了 4 晚