Entertainment Quarter

Hotel overall looks outdated. Does nor seem like a 5 star hotel

I’ve worked in the travel industry for 20 years and have never received more unreasonable service than from this hotel. I couldn’t make my intended dates so requested to move them. I was explicit about the fact that I didn’t want a refund, I only wanted to amend my dates. They refused and said they “couldn’t” because I was within 30 days of arrival. Hotels have the power to do whatever they want, they absolutely could have moved my dates if they wanted to, they obviously just didn’t want the additional admin. Businesses that hold customers to their T&C’s “just because” is unreasonable. Especially when the hotel wouldn’t have been out of pocket in the slightest. A date change would have taken 2 minutes and they still couldn’t manage it.

Every part of our stay at the York was excellent. From the moment we arrived at reception how helpful the staff were to the huge room (it is not 5 star snazzy but has absolute everything you could want at an unbeatable price tag) to the lovely inviting resort-style facilities (gym, big outdoor heated pool, large hot spa & sauna). The location is fantastic, right next to Wynyard station, a quick walk down to Barangaroo for brekkie (although the hotel also offers buffet breakfast at $38 pp). We also had a beautiful view from our 19th floor balcony.