Burgohondo Ermita de San Roque Hotels

"We stayed for one night and I specifically asked for a double bed and when they saw myself and my wife (two women) arrive they obviously assumed that we were just friends and decided to put us in a room with two single beds. I went to ask how the assignation of rooms works and that I’d asked for a double room with a double bed (and paid extra for) and they told me they had no double rooms left although we were the first to check-in. There were various couples who’d arrived and checked in after us that I’m willing to bet received a double room! Absolutely disrespectful and frustrating. There was no possibility to put the beds together as they just slid apart and one was a different size and had a mattress as hard as a rock whilst the other sank when you lay on it. The cushions on the bed smelled like someone had rubbed their backside on them, and the shower was falling to bits. Wouldn’t stay here again if they paid me and we are so disappointed in the treatment when we’d specified that we wanted a double room with double bed. The advertisement said that the twin rooms were low availability, not the double rooms!!!"

"The menu was fine, but the pancakes machine doesn't work. The amenities are really good, and all the place too. In the middle of the city, all the attractions were close to the hotel. "

"Very welcoming and extremely helpful staff. We are particularly grateful to Maria for sorting out forward travel and problems with home communications. Lovely historic building in the walls of Avila restored to a high standard. Restaurant food excellent. "

"lots of stairs"

"Great attention. Clean and spacious room. I recommend. "

"Es increíble! Nos encantó. Muy limpio y ordenado. Trym, el dueño "

"After we booked, and paid for, a room the hotel sent us a message saying (in Spanish - which I was able to translate because of a basic knowledge of the language) that the hotel was closed because of water inundation. They followed up with a shorter message simply saying that the hotel was closed. So, we had to find another hotel at short notice. The hotel should not have been listed as available."

"The house was hard to find. It was nowhere near where shown on the map in Vrbo and the address we were given was completely wrong.Amenities: much maintenance needed:No working light over hob.In one shower, head does not attach to wall mounting; in the other, hose leaks so badly the flow is a dribble.Much chipped crockery.No microwave cookware.Grubby walls.Blunt kitchen knives.No plug in kitchen sink.Pool filthy.Unstable standard lamp (hazard).Broken lid on garbage bin.Many flies, no screens, flat battery in fly swat, no spray.Inadequate and poor quality supply of towels."