埃斯特雷拉大殿

We truly enjoyed our staying in Pousada Alfama, this charming boutique hotel located right in walkable, the oldest, most atmospheric, vibrant and cultural districts. We are very impressed by this boutique hotel’s beauty, elegant design, warm inviting atmosphere, the cozy lovely garden, the healthy and delicious breakfast. Most of all we are very thankful to the exceptional, standout warm services we received. Staff members are ready to assist with any requests, whether it’s a bottle of my new found love liqueur in Portugal, or helping us navigate our way around the city. No words are adequately enough to express our heartfelt gratitude, especially to the marvellous, attentive manger Rita, the talented chef Joana, the lovely competent receptionist Caroline! And to all the other staff as well for delivering a personalized, intimate experience. Our visit in August in Lisbon is so so memorable and unforgettable!!

空調設備問題頻繁，空調溫度及噪音令人困擾；地點安全安靜，服務尚可，處理危機能力不足；早餐服務很好，員工友善；以五星級飯店來說，整體表現實在令人失望。浴室排水孔有霉味，電器插頭會失效。房間經理對房間妥善的品質管理有嚴重問題。