外觀

尤金斯普林菲爾德居家酒店的評價

3 out of 5

評價

8.8

優異

10 分評分,優異;156 則評價中有 91 則" "
8 分評分,不錯;156 則評價中有 47 則" "
6 分評分,一般;156 則評價中有 10 則" "
4 分評分,欠佳;156 則評價中有 3 則" "
2 分評分,很差;156 則評價中有 5 則" "

9.2/10 

整潔度

9.4/10 

職員與服務

8.8/10 

設施服務

9.0/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

Poonam (San Ramon)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great front staff at the desk!
於 2024 年 4 月住了 2 晚

10/10 優異

Ginger

讚好:整潔度、職員與服務、設施服務和住宿狀況
I really enjoyed everything about the property, the breakfast was fantastic, very clean, easy to park, right across the street from the river walk and a restaurant thats on the river. The only downside is it is near some busy roads so I would hear cars until late into the night. They have a fan option on the AC so I turned that on and that did drown out the noise from the cars.
於 2024 年 3 月住了 5 晚

10/10 優異

Kenny

讚好:整潔度、職員與服務和住宿狀況
It was great!
於 2023 年 12 月住了 2 晚

10/10 優異

Maria

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Place was clean and quiet. Staff were nice, courteous, and gracious.
於 2024 年 3 月住了 2 晚

10/10 優異

Bianca Giovanna

家人同遊
讚好:整潔度、職員與服務和住宿狀況
My only recommendation is to add potatoes to their breakfast buffet, other than that our stay was great, staff is extremely friendly!
於 2024 年 2 月住了 3 晚

10/10 優異

Nicole

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚

10/10 優異

Katie

於 2024 年 1 月住了 1 晚
Guest Relations 於 2024年1月9日的回應
Thank you so much for the perfect score!

6/10 一般

Rolando

讚好:整潔度、設施服務和住宿狀況
Property was difficult to find
於 2023 年 12 月住了 1 晚

10/10 優異

Joshua

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Guest Relations 於 2023年12月21日的回應
Thank you so much for the perfect score!

10/10 優異

Amy (Coos Bay)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Residence inn know how to make you feel at home with in room kitchen facilities and comfortable beds
於 2023 年 12 月住了 1 晚
Guest Relations 於 2023年12月5日的回應
Thank you for the outstanding 10/10 score! We're delighted that you had such a positive experience with our service and appreciate your acknowledgment of our dedication to delivering top-notch quality.

10/10 優異

Cherie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Always a comfortable stay! Staff are amazing, beds are comfortable, water is hot and.rooms are spacious and clean.
於 2023 年 11 月住了 1 晚
Guest Relations 於 2023年12月5日的回應
Thank you for giving us a perfect score of 10 out of 10! We are thrilled that you had such a fantastic experience and appreciate your recognition of our efforts to deliver excellence.

10/10 優異

Gail

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Area around hotel is blocked off for football games
於 2023 年 9 月住了 2 晚
Guest Relations 於 2023年10月10日的回應
Thank you for your review!

10/10 優異

Linnette

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice hotel, quite and rooms are large and well equipped
於 2023 年 7 月住了 2 晚
Guest Relations 於 2023年10月10日的回應
Thank you for your flawless 10/10 score! We're delighted to hear that you found our product/service exceptional. We strive to maintain this level of excellence and look forward to continuing to exceed your expectations.

10/10 優異

Derek

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nicely appointed rooms, unique open layout. Clean, new and comfortable. Highly recommend.
於 2023 年 8 月住了 1 晚
Guest Relations 於 2023年9月6日的回應
We appreciate the kind review, and recommendation of our hotel. Thank you for much for your feedback, and we hope to welcome you back soon!

10/10 優異

Martin (Soquel)

寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great layouts to the King suites. Work, kitchen, sleep, each with their own area. Very efficient and comfy.
於 2023 年 8 月住了 2 晚
Guest Relations 於 2023年9月6日的回應
Thank you so much for the kind review!

10/10 優異

Paul

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 2 晚
Guest Relations 於 2023年8月30日的回應
Thank you so much for the perfect score!

10/10 優異

Tamra

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved the staff!!
於 2023 年 8 月住了 10 晚
Guest Relations 於 2023年8月16日的回應
Thank you so much for the kind review and feedback! We are happy to hear that you enjoyed your stay, and we hope to welcome you back soon!

10/10 優異

sunil

於 2023 年 7 月住了 4 晚
Guest Relations 於 2023年8月30日的回應
We appreciate the perfect score, thank you!

8/10 不錯

真實旅客

商務旅客
讚好:整潔度、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Guest Relations 於 2023年8月9日的回應
Thank you for taking the time to review your recent stay with us. We are sorry to see that things could have been better during your time with us. All feedback is appreciated, as it provides us with insight into how we can improve our overall guest satisfaction. Thank you again for your review, and we hope you have a wonderful day.

10/10 優異

Michael

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Absolutely great. We lucked out with this stay - 2 weeks.
於 2023 年 6 月住了 15 晚
Guest Relations 於 2023年8月9日的回應
Thank you so much for the kind feedback! We are thrilled to hear that you enjoyed your stay!

10/10 優異

Michael

伴侶同遊, 商務旅客
讚好:整潔度和住宿狀況
Good
於 2023 年 6 月住了 1 晚
Guest Relations 於 2023年7月7日的回應
We're happy to hear that you enjoyed your stay! Thank you for your review!

10/10 優異

Katherine

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
Good location, quiet and very clean and upscale.
於 2023 年 6 月住了 1 晚
Guest Relations 於 2023年7月7日的回應
Thank you so much for the kind review!

10/10 優異

Dana

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Nice and quite and clean
於 2023 年 5 月住了 1 晚

10/10 優異

Andrea (Costa Mesa)

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 3 晚

4/10 欠佳

Philip

讚好:整潔度和職員與服務
不滿:住宿狀況和客房舒適度
Nice facility, crappy bed.
I usually stay at the La Quinta on the North Bank, but it was sold out on my date so gave Residence Inn a try. The room was very nicely laid out, but when we got in the bed there was at least a 2 to 4 inch depression to the center of the bed so that sleeping on either side was very uncomfortable. I challenge any Marriott executive or hotel manager from any of the chains try to sleep in that bed. I suggest that room 142 be taken off the rental market until you replace that bed.
於 2022 年 10 月住了 1 晚
AshleyB 於 2022年11月15日的回應
Thank you for taking the time to review your stay. We're sorry to hear that our beds made your stay less desirable. Your feedback is appreciated, and we hope you have a wonderful day.

10/10 優異

Michaela

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Highly recommend and excellent service
於 2022 年 9 月住了 1 晚
AshleyB 於 2022年9月22日的回應
Thank you so much for the recommendation of our property, and the kind words regarding the service we provided. Your review is so appreciated, and we hope to welcome you back soon!

10/10 優異

brian

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel is in a great location and has wonderful amenities. It's great to have options to swim, workout and even play basketball. I would stay here again.
於 2022 年 7 月住了 2 晚
AshleyB 於 2022年9月13日的回應
We're thrilled to hear that you enjoyed your stay! Thank you for your review, and we look forward to welcoming you back in the future!

10/10 優異

Chris

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Location & room/s was awesome for my group & going to our event at the amphitheater
於 2022 年 5 月住了 1 晚
AshleyB 於 2022年6月11日的回應
We are happy to hear that you enjoyed your rooms, and our convenient location. We hope to welcome you back soon!

10/10 優異

Katie

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great location, friendly staff!
Fantastic experience, overall. The hotel is just across the street from Alton Baker Park, which is great to take your dog. There is even a dog park toward the back! The breakfast is OK, i wish they had more vegetarian options. The staff is super friendly and helpful. The ONLY issue we had was the kids running around upstairs early in the am. I wish they would keep families with small kids downstairs. Otherwise, great overall.
於 2021 年 11 月住了 5 晚
Michael R. 於 2022年1月4日的回應
Dear Katie, Thank you for staying with us! We truly appreciate you taking the time to provide us with your honest feedback. We are so elated to hear that you enjoyed your stay with us. I am sorry that you experienced a noise issue from the guest room above, and that the breakfast bar did not visibly offer vegetarian options. Our property has them available at the guest's request. I will look into having the notice sign in a more visible position during the service. Providing guests with an enjoyable experience is of the utmost importance to us. If your travels take you to the Eugene area in the future, we would be happy to have you as our guest again. Thank you again, Katie!

8/10 不錯

Travis

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
All in all a good stay. Would be nice to have ovens in all rooms
於 2021 年 11 月住了 1 晚
Colleen Arruda General Manager 於 2021年11月29日的回應
Travis, Thank you for taking the time to give us your feedback. We are always willing to accommodate special requests prior to your arrival should your travels bring you back to Eugene. Thank you again for staying with us and we look forward to hosting you again in the future.

2/10 很差

Karen

親子同遊
讚好:整潔度
不滿:職員與服務
Hotel appears to be occupied by long term residents. One of them angrily knocked on our door at night right after we arrived complaining we were making noise, shouting wildly, while I was alone in the room with my children. It was extremely frightening and when I mentioned it to hotel staff they didn’t seem to care.
於 2021 年 8 月住了 1 晚
Michael R. 於 2021年8月31日的回應
Dear Karen, Thank you for choosing to stay at the Residence Inn Eugene Springfield and providing your honest feedback. Providing the highest level of hospitality is our number one priority as well as creating a comfortable environment for our guests. Your concern is understandable and we sincerely apologize for the experience you'd had while staying with us. We have shared your feedback with the management team in regards to your review, and will use this as a teachable moment so that we may provide a level of service that is worthy of the Marriott brand and exceeds your standards as our guest. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.

8/10 不錯

Trenton

家人同遊
讚好:整潔度、職員與服務和住宿狀況
於 2021 年 7 月住了 1 晚
Michael R. 於 2021年8月3日的回應
Dear Trenton, Thank you so much for taking the time to review your stay at our property. We appreciate your feedback.

10/10 優異

Janice

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Convenient and Comfortable
Very convenient location. The rooms are spacious and the bed was comfortable. We had to park a trailer and there was plenty of room. The staff were great.
於 2021 年 7 月住了 1 晚
Michael R. 於 2021年7月25日的回應
Hello Janice, Thank you so much for taking the time to submit a review for our property. We are so happy to hear that you enjoyed your stay with us. I will extend your compliments to our staff. We appreciate it, and hope to have you stay with us in the future.

10/10 優異

Michael

讚好:職員與服務、設施服務和住宿狀況
於 2021 年 7 月住了 1 晚

8/10 不錯

Jo Ann

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Fans
We traveled to Olympic Trials and the hotel was very accommodating. The breakfast was pkgd and good. Room was spacious and clean. Libby and pool area were very clean.
於 2021 年 6 月住了 7 晚

8/10 不錯

真實旅客

家人同遊
讚好:整潔度
Fell short of expections with room size & staff
Overall, the room was clean but for a 2 bedroom suite smaller than I expected. The property was dated and while staff was pleasant, the room phones did not work and had difficulty getting ice, internet and trash service. For the price and room size and overall experience, i was disappointed.
於 2021 年 3 月住了 2 晚
Jessica 於 2021年5月19日的回應
Thank you for your recent stay at the Residence Inn Eugene/Springfield, and for sharing your experience at our property. I am glad to hear that you found the room to be clean and our staff pleasant. I do apologize that some of our services were difficult to receive, and I will be passing your comments along to the rest of our staff to better our guest experiences.

10/10 優異

Shanika

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Loved it
於 2021 年 4 月住了 4 晚
Jessica 於 2021年5月13日的回應
Thank you for staying at the Residence Inn Eugene/Springfield. We are so glad to hear that you loved our property. We hope to see you again in the future!

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 4 月住了 2 晚
Jessica 於 2021年5月5日的回應
Thank you for your recent stay at the Residence Inn Eugene! We appreciate your 8/10 response, and hope to see you in the future.

2/10 很差

真實旅客

伴侶同遊
讚好:職員與服務
不滿:設施服務和住宿狀況
Horrible experience! The worst thing about this hotel is they had multiple giant lamps right outside the window of the room, and thin see through curtains. All night it was like the sun was rising into my face. I couldn’t sleep at all! Around 1am, i fascinated a face mask over my eyes to try to get some sleep. If the hotel is going to insist on running giant street lamps on the property all night long then they should at least have normal hotel curtains that block the light. The bed also sunk into the middle.
於 2021 年 4 月住了 1 晚
Jessica 於 2021年4月21日的回應
Thank you for your recent stay at the Residence Inn Eugene, and for taking the time to share your honest thoughts regarding our property. I am so sorry to hear that you had a horrible experience and that the lamps outside kept you up, as I know how important a good night of rest is. Behind the thinner curtains, all of our guest rooms have a set of black-out curtains. We do however keep these open to let in the light from outside since we do keep all the lights off in the room prior to check-in. Thank you again for staying with us during these unusual times.

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Friendly staff, clean room, sofa bed not great.
於 2021 年 4 月住了 3 晚
Jessica Powell 於 2021年4月18日的回應
Thank you for staying at the Residence Inn Eugene/Springfield, and for taking the time to share your experience. I am so glad to hear you found the staff to be friendly, and the room to be clean. I apologize for the sofa bed not being great, and I will pass your comments along to our management team to improve the guest experience. Thank you again for sharing your feedback

10/10 優異

真實旅客

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good location, central to shopping, university, restaurants, etc.. Was concerned about transient camp next door.
於 2021 年 3 月住了 5 晚
Jessica Powell 於 2021年4月21日的回應
Thank you so much for your recent stay at the Residence Inn Eugene/Springfield, and for taking the time to share your experience. I am so glad to hear that you liked our location! We do hear your comments regarding the transient camp next door, and we have reached out to the city of Eugene since this is on city property. Thank you again for your feedback, and for staying with us during these unusual times.

10/10 優異

Naomi

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 2 月住了 4 晚

10/10 優異

David (Eugene OR)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We stayed here for 10 days and really liked the room and the staff service. They were always friendly and helpful. The room was very clean and updated. We stayed in the queen bedroom sweet. 136.
於 2021 年 1 月住了 10 晚

10/10 優異

Janice

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Could not have been better
Staff was great, the COVID prevention measures were great and the room was fabulous. So beautifully decorated and comfortable.
於 2020 年 11 月住了 1 晚

10/10 優異

Ryan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 9 月住了 2 晚
A. 於 2020年9月16日的回應
Ryan, thank you for the 10 out of 10 review! We are so glad you had a great stay with us. We hope you come back again soon!

8/10 不錯

Morgan W.

讚好:整潔度
quick stay
Not the best area if you want to explore on foot. close to freeways and a nice place for a quick stay
於 2020 年 8 月住了 1 晚

10/10 優異

真實旅客

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
I liked that the front desk staff and other staff all wore masks at all times; that in the lobby, dots on the floor marked where to stand 6 feet apart; that I could request no housekeeping for my entire stay; that I could order breakfast each night and pick it up in a paper bag at the front desk in the morning, to bring back to my unit.
於 2020 年 6 月住了 5 晚

10/10 優異

ira

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 6 月住了 8 晚

10/10 優異

Vandana

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 6 月住了 1 晚

4/10 欠佳

Jai (Portland Oregon)

商務旅客
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
This isn't what you'd expect from the name Marriott!! There was disgusting half eaten pudding cups under the bed in the bedroom , there was a dirty diaper and a binky under the sofa and my children were both 15 so def not ours. With covid i def did not feel like precaution was taken in making sure our room was actually cleaned! The supposed wonderful breakfast ya you went to the front desk and they give you a paper bag with an apple yogurt bagel (stale) and cream cheese, or cereal and milk. I've had better at motel 6 it was very disappointing for what we were paying a night there! I ended up going out and spending more money to be able to provide breakfast for my family and went and bought cleaning supplies to clean the room before we really used anything. The beds were very comfortable and the staff is very nice especially the cleaning lady she was extremely kind they just aren't paying attention while doing their job! Overall very disappointed with the entire experience the hot tub was supposed to be available it wasn't save yourselves money and stay elsewhere.
於 2020 年 5 月住了 2 晚