4/10 Poor
Steve M.
9 Aug 2022
Liked: Cleanliness, check-in, communication, location
Disliked: Listing accuracy
Ocean Front
I stayed at this property on two occasions approximately 10 days apart.
On the first occasion we were provided with a nice room that had a view and was quiet, comfortable and well worth the money I paid.
Unfortunately on the second occasion we were provided with a room that was next to the car park, it had no windows and the shutters were not of standard that blocked out the harsh lightning in the car parking area.
This room although clean, made me feel like 'low hanging fruit' in that they couldn't care less about the quality of room we were provided and we were not that important as guests for them to provide us with a similar room which we were provided with prior to this visit.
Had I been provided with this room (or similar) on my first visit I would have cancelled the second.
Would I suggest this property to my family? Only if I wanted to fragment our relationship. Would I suggest this property to my friend or colleagues? Only if I wanted to end the friendship.
However, I must also stress that the staff working in this facility were excellent. They were accommodating, professional, pleasant and answered all of my questions.
This hotel has a 4 star rating which is why I booked it. Whilst holistically the hotel may sit within this category, in my opinion the room we stayed in (next to the car park) was worth at best a 2 star rating.
Will I stay in this facility again? I think I have answered that question.
Steve Murray
Steve M.
Stayed 10 nights in Jul 2022