外觀

鄉村套房旅館 - 伊利諾州費爾維尤高地麗笙酒店的評價

3 out of 5

評價

7.2

不錯

10 分評分,優異;568 則評價中有 172 則" "
8 分評分,不錯;568 則評價中有 160 則" "
6 分評分,一般;568 則評價中有 127 則" "
4 分評分,欠佳;568 則評價中有 53 則" "
2 分評分,很差;568 則評價中有 56 則" "

7.4/10 

整潔度

8.2/10 

職員與服務

6.8/10 

設施服務

7.0/10 

住宿狀況

7.2/10 

環保程度

評價

10/10 優異

Sandra

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beds are always very comfortable.
於 2024 年 5 月住了 1 晚

10/10 優異

Joan (Brimfield)

伴侶同遊
讚好:整潔度、職員與服務和設施服務
Lots of restaurants right by the hotel. Also right on the interstate so noisy but ok. Not a fancy place but adequate for a nights sleep.
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月4日的回應
Hello Joan,We appreciate your feedback about our convenient location near restaurants and the interstate. Your comments on the hotel being suitable for a restful night are noted. We welcome the opportunity to host you again for your future stays.

8/10 不錯

Sandra

讚好:整潔度、職員與服務和住宿狀況
Comfortable stay.
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月4日的回應
Hello Sandra,We are delighted to hear that you had a comfortable stay with us. Your feedback is valuable to us, and we hope to welcome you back in the future.

6/10 一般

Georgia

家人同遊, 商務旅客
讚好:職員與服務、設施服務和住宿狀況
I didn't like the mattresses... so hared.
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月2日的回應
Hello Georgia, We regret to hear about your disappointment with the mattresses during your stay. Your feedback is valuable, and we will share it with our team for future improvements. We appreciate you bringing this to our attention and apologize for any inconvenience caused.

8/10 不錯

Samantha

家人同遊
讚好:整潔度、職員與服務和住宿狀況
We will return
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月1日的回應
Hello Samantha,We appreciate your feedback and look forward to welcoming you back in the future. Thank you for choosing our hotel for your stay.

4/10 欠佳

Jessica

家人同遊
不滿:整潔度和住宿狀況
The room was not very clean it looked like nothing had been dusted off in a long time. The lighting was terrible in the bathroom. Everything was older. Tv was dirty. For the price it just was not very nice or well kept and I was disappointed.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月23日的回應
Hello Jessica, We regret to hear about your experience and appreciate your feedback. Please know that we strive to maintain high cleanliness standards and offer comfortable accommodations. Your comments will be shared with the relevant teams for further review and improvement. Thank you for bringing this to our attention.

4/10 欠佳

T.

伴侶同遊, 商務旅客
不滿:整潔度、設施服務和住宿狀況
I was kind of disappointed in this hotel, considering the ratings and price. The bathroom didn't have washcloths, so I had the inconvenience of having to go get them from the front desk. One of the dry towels appeared to be moist. The shower curtain looked like it had old blood or poop stain on it. The television screen was very damaged, so the picture was terrible. I was concerned that I'd be charged for it with the overpriced deposit ($100), so I told the man at the front desk, and he said he already knew about it (disappointing).The traffic could be heard so loud through the window, that we thought the window was open. Overall, it was just a terrible experience, considering it costed more than most of the surrounding hotels. I was extremely disappointed.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月17日的回應
Hello T., We regret to hear about the inconveniences you faced during your stay. Rest assured, your feedback will be shared with our team for further improvement. We encourage guests to reach out to management directly to address any concerns for a better experience next time.

8/10 不錯

Steve

讚好:整潔度
於 2023 年 4 月住了 2 晚
Manager 於 2024年4月17日的回應
Hello Steve, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 不錯

German

讚好:職員與服務和住宿狀況
Over all good Experience.
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月17日的回應
Hello German, We appreciate you taking the time to share your feedback with us. Should you have any further comments or concerns, please don't hesitate to reach out to our management team directly.

8/10 不錯

Marek

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月17日的回應
Hello Marek, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 不錯

James

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nothing
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月17日的回應
Hello James, We appreciate you taking the time to leave your feedback. Should you wish to discuss your experience further, please feel free to reach out to our management team.

8/10 不錯

Christopher (Clinton)

家人同遊
讚好:設施服務
Nice relaxing rooms
於 2024 年 3 月住了 3 晚
Manager 於 2024年4月17日的回應
Hello Christopher, We are glad to hear that you found our rooms relaxing during your stay. Your feedback is greatly appreciated as we strive to provide a comfortable experience for all our guests. Should you have any further comments or suggestions, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

4/10 欠佳

Kendra

伴侶同遊
不滿:住宿狀況
Such an icky place…our room was dingy, run down, and dirty. The upholstered chair was stained and so gross we wondered why the management would leave such a filthy piece of furniture in a hotel room. The breakfast was as minimal as they could make it, with powdered eggs, empty coffee pots and no fresh options. This place looks and runs like they’re doing the minimum - no pride in caring for the facility or the guests. There are 5 other hotels a walk away…choose one of those.
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月17日的回應
Hello Kendra, We appreciate you sharing your feedback with us. We regret to hear that your experience did not meet your expectations, and we apologize for any inconveniences you encountered during your stay. Your comments will be shared with the appropriate team members for further review and improvement. Our goal is to provide a quality stay for all our guests, and we will take your feedback seriously to ensure future guests have a more positive experience.

4/10 欠佳

Jackie C

家人同遊, 親子同遊
讚好:整潔度和設施服務
不滿:住宿狀況
Location and price was good. Beds terrible, not a good sleep. Fridge didn't work, bathroom was tiny and lighting was bad
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月17日的回應
Hello Jackie C, Thank you for sharing your feedback with us. We appreciate your comments and will share them with our team to ensure we continue to improve our guest experience. We hope to welcome you back in the future to provide you with a more comfortable stay.

8/10 不錯

Sylvester

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Breakfast
於 2024 年 3 月住了 2 晚
Manager 於 2024年4月17日的回應
Hello Sylvester, Thank you for sharing your feedback with us. We appreciate your comments regarding breakfast and will forward them to the relevant team for further review. We strive to continuously improve our services to enhance our guests' overall experience.

10/10 優異

mistee

讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly staff. Clean rooms.
於 2024 年 2 月住了 1 晚
Manager 於 2024年4月17日的回應
Hello mistee,We are delighted to hear that you found our staff welcoming and your room up to standard. We appreciate your positive feedback and hope to welcome you back again in the future.

4/10 欠佳

Chad

家人同遊
不滿:整潔度、住宿狀況和客房舒適度
The dirty stay
One of dirtiest places we have ever stayed, the family that’s run this hotel is the cleaning staff, our room was very dirty, definitely some repairs needed all over the hotel, table that coffee pots were on was completely damaged on the top, most breakfast items both days were not available until they were asked for, pool was down first day wasn’t notify of that at time of booking, our boys had separate room there air did not work so front desk told them to open the window in their room. Won’t stay here again better option would be Hampton inn or Drury.
於 2024 年 1 月住了 2 晚
Manager 於 2024年4月17日的回應
Hello Chad, We appreciate your feedback and apologize for any inconveniences experienced during your stay. Your comments will be shared with our team for further review and improvement purposes. We strive to provide a comfortable stay for all our guests. Thank you for sharing your thoughts, we take all feedback seriously.

2/10 很差

Mary

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
I had reservation for 2 rooms, check in time is at 3pm and i arrived at 530pm, we were checked in and given our 2 rooms, went upstairs and 1 of the rooms was still being cleaned and the 2nd room had not been cleaned yet so back down to the front desk, they switched the rooms so back up stairs we go. I ended up with a king room which is not what i reserved and their was bloody crusty snot in several spots on the curtains, hair on the counter in the bathroom, what looks like blood on the carpet, the shower head has rust all over it, the mirror was dirty, their was wet toilet paper stuck to the sink, oh speaking of toilet paper their was only a quarter of a roll if that and no extra roll in the room. This place is disgusting. I wish their was a place in here to upload photos because i have many.
於 2024 年 1 月住了 1 晚
Manager 於 2024年4月17日的回應
Hello Mary, Thank you for sharing your feedback with us. We're sorry to hear about the challenges you faced during your recent stay. Rest assured that we take cleanliness seriously, and we appreciate you bringing this to our attention. Your comments will be passed along to our housekeeping team for review and improvement. Should you have any further concerns, please do not hesitate to reach out to our management team directly.

8/10 不錯

Monica

家人同遊
讚好:設施服務
於 2024 年 1 月住了 1 晚
Manager 於 2024年4月17日的回應
Hello Monica, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 一般

glenn

讚好:職員與服務
Manager was extremely good! Went above and beyond to find a room that wouldn’t be so noisy and away from traffic.
於 2024 年 1 月住了 1 晚
Manager 於 2024年4月17日的回應
Hello glenn, We appreciate your kind words regarding our manager's service and efforts to accommodate your request for a quieter room away from traffic. Your satisfaction is our priority, and we are delighted to hear that you had a positive experience during your stay with us. Thank you for sharing your feedback.

10/10 優異

Kissie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Will be returning this spring to Illinois and staying at this hotel again. I would recommend staying there if you’re looking for something quite & Comfortable. It’s close to restaurants, the Mall and the Highway!!
於 2024 年 1 月住了 1 晚
Manager 於 2024年4月17日的回應
Hello Kissie,We are delighted to hear that you enjoyed your stay and found our hotel to be quiet and comfortable. We appreciate your recommendation and look forward to welcoming you back this spring. Our convenient location near restaurants, the mall, and the highway aims to make your stay both enjoyable and hassle-free!

4/10 欠佳

Craig

讚好:住宿狀況
不滿:整潔度
Our rooms were dirty. Hair on the beds and stains on the top sheet. One room still had other peoples trash left in it.
於 2024 年 1 月住了 1 晚
Manager 於 2024年4月17日的回應
Hello Craig, We apologize for the inconvenience you experienced during your stay. Your feedback will be shared with our housekeeping team to ensure our high standards are met. Should you have any further concerns, please contact our management team directly for assistance with your issues.

8/10 不錯

Andrew

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
Manager 於 2024年4月17日的回應
Hello Andrew, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 不錯

Eric

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Manager 於 2024年4月17日的回應
Hello Eric, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 優異

Mark

讚好:整潔度、職員與服務和設施服務
於 2023 年 12 月住了 2 晚
Manager 於 2024年4月17日的回應
Hello Mark,Thank you for taking the time to share your exceptional rating! We appreciate your positive feedback and are delighted to hear that your stay surpassed expectations. We value your experience as our guest and look forward to welcoming you back in the future.

10/10 優異

Erika

讚好:整潔度、職員與服務和住宿狀況
It was a great place for two college kids to stay while on their siblings trip.
於 2023 年 12 月住了 2 晚
Manager 於 2024年4月17日的回應
Hello Erika,We're delighted to hear you found our hotel suitable for your trip with your sibling. We strive to provide a comfortable experience for all our guests. Your feedback is appreciated, and we hope to welcome you back for more memorable stays in the future.

10/10 優異

Emanuel

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
GM 於 2023年12月20日的回應
We are glad you had a pleasant experience at our hotel. We look forward to seeing you on your next trip to our area.

8/10 不錯

Kendall

家人同遊
讚好:整潔度、職員與服務和客房舒適度
Gateway Dirt Nationals
Came in for the weekend for an Event at The Dome. Was allowed to check in a little early since we were downtown all night. Solid hotel to get a shower, sleep, and it’s pretty clean. It’s close to a lot of places to eat/shop. Highway is very close to hotel so bring ear plugs if you don’t like road noise.
於 2023 年 12 月住了 2 晚
GM 於 2023年12月20日的回應
We are glad you had a pleasant experience at our hotel. We look forward to seeing you on your next trip to our area.

8/10 不錯

Bryan

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was very quiet during our stay
於 2023 年 12 月住了 2 晚
GM 於 2023年12月20日的回應
We are glad you had a pleasant experience at our hotel. We look forward to seeing you on your next trip to our area.

4/10 欠佳

Todd

親子同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
not very clean! No sense of urgency! Breakfast bar was cold! Had to heat up my biscuits in the toaster for my biscuits and gravy! Very disappointed!
General Manager 於 2023年11月29日的回應
We apologize that your stay didn't meet your expectations. All our reviews are taken very seriously and we strive to address all points raised by our guests. Your issues have been noted and we will work with all concerned, so this won't happen again. We hope you will choose to stay with us another time in the future.

10/10 優異

Jennell

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
One of the two rooms had been going through some repairs. It had not been cleaned. There was caulking and dust in the bathroom that needed to be cleaned up.
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月28日的回應
Thank you for your review. We appreciate you taking the time to complete it. We take all reviews seriously to improve our service. We will make sure to provide you a pleasant stay. Hope you choose to stay with us again soon.

6/10 一般

James

I arrived at 8 PM and was assigned to my room, but when I got to the room, they were still cleaning it. After she was finished, there was still white flaky stuff on the carpet, and a dirty sock on the floor. When I called her back in She corrected it as quickly as she could
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月29日的回應
We apologize that your stay didn't meet your expectations. All our reviews are taken very seriously and we strive to address all points raised by our guests. Your issues have been noted and we will work with all concerned, so this won't happen again. We hope you will choose to stay with us another time in the future.

6/10 一般

Kenya

家人同遊
不滿:住宿狀況
This was a decent hotel. However, the bathroom was not very clean. Also, the elevator was having issues during our stay and they tried to fix it themselves.
於 2023 年 11 月住了 2 晚
General Manager 於 2023年11月29日的回應
Thank you for posting a review. Providing our guests with a comfortable and relaxing experience is of extreme importance to us and we are sorry if we may have missed the mark. We hope you will choose to stay with us another time in the future.

4/10 欠佳

catherine (oconomowoc)

家人同遊
不滿:職員與服務、設施服務和住宿狀況
one roll of toilet paper, no kleenex, no clock-had to ring desk bell 6 times before staff appeared to assist with check out. was charged extra $100 on arrival to be refunded at check out. Still awaiting refund although was told it would immediately be put back on my card. would not recommend this hotel
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月29日的回應
Thank you for your review. We do keep toiler papers and kleenex at the front desk for the guests. We do put the deposit right away upon check out. We apologize that your stay didn't meet your expectations. We hope you will choose to stay with us another time in the future.

6/10 一般

Nancy

伴侶同遊
讚好:整潔度、職員與服務和設施服務
No hot water. Our room very small as it was the room next to elevator which took some of our room space.
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月29日的回應
Thank you for posting a review. Providing our guests with a comfortable and relaxing experience is of extreme importance to us and we are sorry if we may have missed the mark. We hope you will choose to stay with us another time in the future.

10/10 優異

Davin

親子同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Was relatively quiet, staff were courteous and helpful.
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月29日的回應
Thank you for your review. We appreciate you taking the time to complete it. We take all reviews seriously to improve our service. Hope you choose to stay with us again soon.

8/10 不錯

Sharon

讚好:職員與服務、住宿狀況和客房舒適度
不滿:整潔度
Disappointing
Staff and service was good. Nice property, great potential but cleaning was sub-par. Lobby was nice and bright. Room was a good size. Room appeared to have not much cleaning. Sheets looked questionable, did not lay on them. Bathroom appeared to not have been swept (plastic wrapper, obvious long hair strands) and shower soap tray had used "crusty" bits of soap/other.
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月28日的回應
We apologize that your stay didn't meet your expectations. All our reviews are taken very seriously and we strive to address all points raised by our guests. Your issues have been noted and we will work with all concerned, so this won't happen again. We hope you will choose to stay with us another time in the future.

6/10 一般

Stan

讚好:整潔度、住宿狀況和客房舒適度
Good breakfast, noisy room
I pleasantly surprised by the breakfast. Nice from adjacent interstate was disruptive to a good nights sleep. Better windows could do wonders for the sound proofing.
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月27日的回應
We are so glad you enjoyed your stay. We will be looking forward to seeing you again.

2/10 很差

Stephanie

於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月28日的回應
We apologize that your stay didn't meet your expectations. All our reviews are taken very seriously and we strive to address all points raised by our guests. Your issues have been noted and we will work with all concerned, so this won't happen again. We hope you will choose to stay with us another time in the future.

10/10 優異

Dixie-Lee

於 2023 年 10 月住了 1 晚
General Manager 於 2023年11月27日的回應
We are so glad you enjoyed your stay. We will be looking forward to seeing you again.

6/10 一般

Jan

家人同遊
於 2023 年 10 月住了 1 晚
General Manager 於 2023年11月27日的回應
We are so glad you enjoyed your stay. We will be looking forward to seeing you again.

10/10 優異

Joleen

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
everything was great, except I think they could add more tables and chairs in their breakfast area. Also, the ice machine was not working and so guest had no way to get iced drinks.
於 2023 年 10 月住了 1 晚
General Manager 於 2023年11月27日的回應
We are so glad you enjoyed your stay. We will be looking forward to seeing you again.

10/10 優異

Greg

於 2023 年 10 月住了 1 晚
General Manager 於 2023年11月27日的回應
We are so glad you enjoyed your stay. We will be looking forward to seeing you again.

4/10 欠佳

Kathrine

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Unclean facility
於 2023 年 9 月住了 2 晚
Hotel Management 於 2023年11月27日的回應
Thank you for posting a review. It saddens us to hear that your stay was less than pleasing due to the cleanliness and condition of the hotel during that. We are genuinely concerned about our guest's satisfaction and we apologize for any inconvenience it has caused you. Know that your feedback is highly important to us and will be forwarded to the hotel management to help us facilitate all the necessary improvements to provide an outstanding service. We hope for another opportunity to serve you again and exceed your expectations.

10/10 優異

Kathleen

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Easy check in . Had made reservation on line. All staff very helpful.
於 2023 年 9 月住了 3 晚
General Manager 於 2023年11月27日的回應
We are so glad you enjoyed your stay. We will be looking forward to seeing you again.

8/10 不錯

Amy

讚好:整潔度、職員與服務和住宿狀況
It was a nice stay...could be a bit cleaner in some areas like picture frames and toilet bottoms.
於 2023 年 9 月住了 1 晚
General Manager 於 2023年11月27日的回應
We are so glad you enjoyed your stay. We will make sure to take care of your concern. We will be looking forward to seeing you again.

10/10 優異

Stephen

於 2023 年 8 月住了 1 晚
General Manager 於 2023年11月27日的回應
We are so glad you enjoyed your stay. We will be looking forward to seeing you again.

2/10 很差

Candace

商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
It was really dirty also had mold on the rooms. The staff was really disrespectful
於 2023 年 8 月住了 2 晚
Customer Care 於 2023年8月20日的回應
Thank you for posting a review. We are saddened to hear that your stay was less than satisfying due to the cleanliness of the room and the service you received from the hotel staff at that time. Providing our guests with a comfortable and relaxing experience is of extreme importance to us and we are sorry if we may have missed the mark. Know that your voice has been heard and this will be forwarded to the hotel management for further improvements. We hope for another opportunity to make a more favorable impression in the future.

10/10 優異

PATRICK

讚好:整潔度、職員與服務和住宿狀況
Accueil
於 2023 年 8 月住了 2 晚
General Manager 於 2023年9月2日的回應
We are so glad you enjoyed your stay. We will be looking forward to seeing you again.

8/10 不錯

amy

家人同遊
讚好:職員與服務
Overall good place to stay but bathtub/shower needs to be updated and the room smelled musty mildewed from the air conditioning. Room was clean and staff was very nice.
於 2023 年 7 月住了 3 晚
General Manager 於 2023年9月2日的回應
We are glad you were happy with your stay. We are making the neccessary updates as they are needed. We are addressing your concerns and look forward to you staying with us again.