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伏爾克納-詹姆斯頓凱藝酒店的評價

2.5 out of 5
伏爾克納-詹姆斯頓凱藝酒店
1980 E Main Street, Falconer, NY

評價

7.8

不錯

10 分評分，優異；1001 則評價中有 328 則" "
8 分評分，不錯；1001 則評價中有 376 則" "
6 分評分，一般；1001 則評價中有 182 則" "
4 分評分，欠佳；1001 則評價中有 65 則" "
2 分評分，很差；1001 則評價中有 50 則" "

8.0/10 

整潔度

8.4/10 

職員與服務

7.6/10 

設施服務

7.6/10 

住宿狀況

7.8/10 

環保程度

評價

10/10 優異

Daniel C.

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hospitality at this hotel!
於 2024 年 4 月住了 1 晚

4/10 欠佳

patrick

不滿：整潔度和住宿狀況
it seems like maybe understaffed? or just dont care, windows and toilets look uncleaned for some time.
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月22日的回應
Dear Guest,We apologize for the cleanliness issues you encountered during your stay. Rest assured, we take your feedback seriously and will address any staffing or care concerns to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

10/10 優異

Robert

讚好：整潔度和職員與服務
Clean, quiet room with a good mattress.
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月20日的回應
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 優異

Edward

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice quiet and clean place
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月18日的回應
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 優異

Suzanne

於 2024 年 4 月住了 1 晚

8/10 不錯

Erin

讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff. Clean room.
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年4月1日的回應
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 很差

Jerrod

商務旅客
不滿：職員與服務
We are trying to check in and the credit card machine keeps saying everyone’s cards are declined when we tried 5 different cards. The rooms were all paid for and the only issue was a deposit. We have been staying there for 2 weeks! We obviously are repeating customers and have not stolen or caused damage over the last 19 days we have been there. Horrible customer service. Common sense should have just given my employees their room and dealt with me one on one.
於 2024 年 3 月住了 4 晚
Sophai CSR 於 2024年3月30日的回應
Dear Guest,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 優異

Tim

於 2024 年 2 月住了 3 晚
Sophia CSR 於 2024年3月20日的回應
Dear Guest,Guest satisfaction is our number one objective, we appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

6/10 一般

Joseph

於 2024 年 1 月住了 2 晚
Sophia CSR 於 2024年3月20日的回應
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 優異

Scott

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Sophia CSR 於 2024年1月29日的回應
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 優異

Billie Jo

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚
Sophia CSR 於 2024年1月22日的回應
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 優異

Natalie

讚好：整潔度、職員與服務和設施服務
Sophia CSR 於 2024年1月22日的回應
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 很差

Carter

於 2024 年 1 月住了 1 晚
Sophia CSR 於 2024年2月7日的回應
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 優異

Nicholas

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was clean and right off of the highway. My stay was short but for the price it was well worth it. The bathroom was dated but clean. The breakfast was what you would expect from a hotel at this price. For the price it was well worth staying here.
於 2024 年 1 月住了 1 晚
Sophia CSR 於 2024年1月16日的回應
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 很差

Paul

商務旅客
不滿：職員與服務、設施服務和住宿狀況
Brandy Briggs assistant General Manager is RACIST. Had embarrassed a black customer had hom ejected out of hotel for requesting a spoon to eat with Brandy got indignant telling the black man there is not enough to give him one, escorted out of hotel by police
於 2024 年 1 月住了 1 晚
Sophia CSR 於 2024年1月12日的回應
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 優異

evangelos

於 2023 年 12 月住了 1 晚
Sophia CSR 於 2024年1月29日的回應
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 優異

James

於 2023 年 12 月住了 1 晚
Sophia CSR 於 2024年1月2日的回應
Dear Guest,We are happy to see this 5-star rating. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 不錯

Elizabeth

家人同遊
Other than the water would not get hot, not even lukewarm. The stay was fine
於 2023 年 12 月住了 1 晚
Sophia CSR 於 2023年12月29日的回應
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

2/10 很差

Tim

不滿：整潔度和職員與服務
Mediocre accomodations followed by two attempts to
Well I was greeted by a kid with a tattoo on his face telling me that I have to pay for an early check in because check in was at 3 it was 2:15 the manager took over that time. The room was dirty in the corners and cig burns on the tub. When I was on my way home they hit my card for $150 then again for $200 not a single call first no explanation
於 2023 年 12 月住了 1 晚
Sophia CSR 於 2023年12月26日的回應
Dear Guest,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.

6/10 一般

Erick

商務旅客
讚好：整潔度、職員與服務和住宿狀況
It was a little bit dated
於 2023 年 12 月住了 1 晚
Sophia CSR 於 2023年12月15日的回應
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

8/10 不錯

evangelos

讚好：整潔度、職員與服務和住宿狀況
Nice
於 2023 年 12 月住了 1 晚
Sophia CSR 於 2023年12月14日的回應
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 不錯

Carl

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Looks run down and ineed of updates
於 2023 年 12 月住了 1 晚
Sophia CSR 於 2023年12月11日的回應
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 不錯

William

讚好：整潔度、職員與服務和住宿狀況
good enough!
於 2023 年 11 月住了 1 晚
Sophia CSR 於 2023年11月28日的回應
Dear guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 優異

ward

讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient location for planned activities in the area
於 2023 年 11 月住了 2 晚
Sophia CSR 於 2023年11月26日的回應
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 不錯

Nicholas

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Great staff
於 2023 年 11 月住了 1 晚
Sophia CSR 於 2023年11月15日的回應
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 優異

Noreen

讚好：整潔度、職員與服務和住宿狀況
The hotel was close to the highway and the staff was most helpful.
於 2023 年 11 月住了 1 晚
Sophia CSR 於 2023年11月6日的回應
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 優異

Nicholas

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Nothing special
於 2023 年 11 月住了 1 晚
Sophia CSR 於 2023年11月6日的回應
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 很差

Janet

於 2023 年 10 月住了 3 晚
Sophia Csr 於 2023年11月15日的回應
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 不錯

Bethany

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Safe and convenient
Reasonably clean. A bit worn and dated but comfortable beds. The sliding door to outside very convenient. Plenty of parking and a safe area next to a school.
於 2023 年 10 月住了 1 晚
Sophia CSR 於 2023年10月20日的回應
Hello,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 優異

Branson

於 2023 年 10 月住了 1 晚
Sophia CSR 於 2023年11月2日的回應
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 不錯

Stephen

讚好：整潔度
不滿：職員與服務和設施服務
No room service all week. Did not do minimum service such as removing trash or replacing towels.
於 2023 年 9 月住了 7 晚
Sophia CSR 於 2023年10月9日的回應
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 一般

Quintin

多人同遊
讚好：職員與服務
不滿：整潔度
I will stay again under protest
When I got to my room and proceeding to setup my phone charger and BiPAP, I found that the outlets in my room (with the exception of the one above the couch) were “loose”, so the plugs wouldn’t stay in. Fortunately, my charging cords were long enough to reach the outlet above the couch. I also found a recycleable shopping bag full of trash underneath the bed. I called the front desk and they had me set the bag outside the door where they came and picked it up.
於 2023 年 9 月住了 1 晚
Sophia CSR 於 2023年10月9日的回應
Hello,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

10/10 優異

Steven

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
My usual hotel when in Jamestown
Great stay as usual, we always stay here when in Jamestown. Breakfast has waffles and they are so sweet about making it available slightly past the time and there is coffee all day. Won’t hesitate to come back!
於 2023 年 9 月住了 4 晚
Sophia CSR 於 2023年10月7日的回應
Hello,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 不錯

Tina

家人同遊
讚好：整潔度、職員與服務和住宿狀況
It was fine.
於 2023 年 9 月住了 1 晚
Sophia CSR 於 2023年10月5日的回應
Hi Tina,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 優異

Philip

讚好：整潔度、職員與服務、設施服務和住宿狀況
All the furnishings are excellent and clean. This baffles me because I wasn’t expecting top quality like is offered in Falconer after staying in a pit in Southborough/Westborough route 9 two years ago and left after one night and I was celebrating my 65th high school reunion.
於 2023 年 10 月住了 1 晚
Sophia CSR 於 2023年10月4日的回應
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 不錯

Malinda

讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Sophia CSR 於 2023年10月3日的回應
Hello,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 優異

Victor

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Sophia CSR 於 2023年9月27日的回應
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 優異

aaron

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Sophia CSR 於 2023年9月18日的回應
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 優異

Richard

伴侶同遊
讚好：整潔度和職員與服務
I like the fact that the front desk was very pleasant the property was pretty clean and most of all the cost was very fair.
於 2023 年 9 月住了 1 晚
Sophia CSR 於 2023年9月14日的回應
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 優異

Rachel

於 2023 年 9 月住了 2 晚
Sophia CSR 於 2023年10月3日的回應
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 優異

Jolynn

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 2 晚
Sophia CSR 於 2023年9月11日的回應
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

4/10 欠佳

Herbert

伴侶同遊
不滿：住宿狀況
The key cards didn’t work properly.The refrigerator made a constant noise had to wear ear plugs.I told the desk ,when there was someone there…that there was a noise what sounded like next door but it was the refrigerator. ..they didn’t do anything nor follow up with me about it what a waste of time .It was extremely noisy .i probably will not stay there again. The room was decent ,but the air did not work properly had to keep turning it on .
於 2023 年 8 月住了 2 晚
Sophia CSR 於 2023年9月1日的回應
Hello,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

10/10 優異

doug

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A good location close to Jamestown and the lake, not a expensive place compared to the others, easy in and out.
於 2023 年 8 月住了 9 晚
Sophia CSR 於 2023年9月1日的回應
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 優異

Jared

讚好：整潔度、職員與服務、設施服務和住宿狀況
Right on the strip not too far from anything you'll need.
於 2023 年 8 月住了 3 晚
Sophia CSR 於 2023年8月28日的回應
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 不錯

James

伴侶同遊
讚好：整潔度和住宿狀況
Falconer is in a beautiful part of NYS. This property is set back nicely at the end of a wooded driveway. We had a nice, large room. It's price was higher than we expected, but there was probably a summer festival in the area. We also, in our mid-70s might have liked an elevator to get tot he second floor or to have been given a first floor room. The weakest element of our stay was the personality of the staff we met. From the lack of a greeting at check-in to the lack of greeting or smiles from the breakfast people, It seemed that these folks had a job but did not necessarily like working with people.
於 2023 年 8 月住了 1 晚
Sophia CSR 於 2023年9月1日的回應
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 很差

Angela

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Staff didn’t care to help us
於 2023 年 8 月住了 2 晚
Sophia CSR 於 2023年8月25日的回應
Hello,It is disheartening to hear about your experience. We would be incredibly grateful if you could take a couple of minutes to write your detailed review. So we can investigate your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

4/10 欠佳

Spencer

家人同遊
不滿：整潔度
We Booked a non smoking room and though we checked in at 3 they said they did not have a non smoking room available.
於 2023 年 8 月住了 1 晚
Sophia CSR 於 2023年8月17日的回應
Hello,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 欠佳

Bette

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
This hotel has seen better days. We left feeling disgusted. Several room fixtures did not work properly. Drapes and carpet were not clean. Go elsewhere.
於 2023 年 8 月住了 1 晚
Sophia CSR 於 2023年8月14日的回應
Hello,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.

4/10 欠佳

Richard

於 2023 年 8 月住了 1 晚
Sophia CSR 於 2023年9月5日的回應
Hello,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 優異

Helen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 7 晚
Sophia CSR 於 2023年8月11日的回應
Hello,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.