「Had a great stay. Loved the room, pool, restaurant & staff. Only negative was no hot water in the morning but not enough of a negative to worry about. Would definitely stay again.」
「Felt like a very irrelevant guest.
Certain things broke or not working inside the room. (Blow dryer/tub overflow)
I could not eat at main restaurant, got told that they booked to large groups so I will need to go elsewhere for food (felt very unprofessional) and dismissed.
As a solo traveller felt my needs/wants were irrelevant because of catering to larger groups.
Poor communication
Lack of staff - could not utilize spa (was told it was busy season. So I should have booked in advance)...