Firka Fortress

Nice room with balcony. Everything is modern in the room. Breakfast is good, but could be crowded and at these moments serving dishes are empty. Not enough staff to serve, clean, and prepare tables. We were there at the end of the season. Cannot imagine how they are operating in the season. Beach is nice but the water is shallow and you need to walk for a good 5 min to be able to go deep in the water. Beach chairs are very low and not really comfortable. Nice comfortable chairs are around the pool, but only 4 of them, and you cannot move them even a little bit to get a shade. They do not open any umbrellas on the deck with the statement that it is a wind. Even if it is not. Food in the restaurant is not something to write home about, but if you are on the beach, lazy to dress and go literally 2 small blocks to the main street, this restaurant is very helpful. People that are working in the hotel are very friendly and helpful. Always happy to help with any situation. Territory and rooms, including common areas, are clean. Area is turisty, there are a lot of good restaurants, a bus is operating on the main street and will bring you to the nearest small cities. Renting a car is helpful.

All staff were extremely friendly and helpful. Facilities were very clean. It was great to have a plunge pool which was larger than we thought and it had a beautiful view of the mountains and water. Having a waterpark was a huge plus for our boys. We were pleasantly surprised at how nice the beach facilities were - if choosing all inclusive, you paid for nothing at the beach. There were beautiful covered beds, fruit, drinks, and Prosecco served to you as well as a wonderful beach side bar and restaurant as part of the package; you could also pay as you go and use all beach facilities. While we didn’t use it, there appeared to be plenty of room for chairs by the main pool, and there were always lounge chairs available by the waterslides. Overall, it seemed really well staffed for the number of guests and never felt crowded. There was a wide variety of food every night, always including high quality Greek food, as well as range of other food that made everyone in our family happy. The fruit trays they offer are phenomenal! It was great to be so central for short day trips to Lake Kournas, Chania and Rethymno. Highly recommended.

I had a wonderful time at the hotel! I loved the spa, the pool and had the best night sleeps! It is a shame that the main restaurant does not serve a real espresso from ground coffee beans as it would have been nice to enjoy a good cup of coffee with the wonderful breakfast, but despite this, I will happily return to the hotel