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大使館酒店的評價

4 out of 5
大使館酒店
Via Jacopo Da Diacceto 8, Florence, FI

評價

8.2

很好

10 分評分，優異；614 則評價中有 215 則" "
8 分評分，不錯；614 則評價中有 269 則" "
6 分評分，一般；614 則評價中有 78 則" "
4 分評分，欠佳；614 則評價中有 36 則" "
2 分評分，很差；614 則評價中有 16 則" "

8.8/10 

整潔度

8.4/10 

職員與服務

8.0/10 

設施服務

8.2/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Kar Ling

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
irene 於 2024年1月17日的回應
Gentile cliente, grazie per il suo feedback.L'aspettiamo presto di nuovo a Firenze.Saluti

8/10 不錯

Jian min

家人同遊
哈good
於 2023 年 9 月住了 4 晚
front office 於 2023年9月28日的回應
Dear Guest, thank you for your positive feedback.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 6 月住了 2 晚

8/10 不錯

Yu Chen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 11 月住了 3 晚

6/10 一般

真實旅客

讚好：整潔度和職員與服務
not a real four star
於 2017 年 8 月住了 1 晚

8/10 不錯

Miu Wan (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very close to the S.M.N train station. Rooms are nice!

10/10 優異

Kwan Chu

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
安全
离火车站非常近，酒店很安静，环境很安全

6/10 一般

真實旅客

讚好：整潔度和客房舒適度
poor wifi
the wifi is slow and unstable. and there was no wifi at room.

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
A nice hotel with average staff service.

8/10 不錯

真實旅客

讚好：職員與服務、住宿狀況和客房舒適度

8/10 不錯

張小姐

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

4/10 欠佳

LH (Beijing)

讚好：整潔度
不滿：住宿狀況和客房舒適度
Won't do it again
Intrigued by the reviews and rating, tried to find a hotel close to train station but turns out to be a not worthy choice. In a neighborhood with no services and restaurant, hotel room is 2- star equipped, although clean, doesn't match up to its price and 4- star standard. There are tons of hotels in central location in Firenze to choose from, I see no reason to come back to this hotel again.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很好
酒店知道我们怕吵，就换了一楼的很大很安静的房间给我们。因为东西多，酒店还应我们的要求叫了快递公司帮我们寄东西回国。挺好的酒店，还算合适的价格。

6/10 一般

seyaff

讚好：整潔度和職員與服務
not good for value
like a normal 3 star hotel or even below. Quite disappointed. Since the Florence is small, the location advantage is not obviouse. Still a long walk from Hotel to most sights.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
very close to the train station
Very well-managed hotel, literally 3 minutes walk to the station yet it's not that noisy because of it. Good value for the room rate

10/10 優異

YIU

讚好：整潔度和職員與服務
Service is excellent. Receiptionist,
Service is excellent. Receiptionist, breakfast room waitress, cleaning ladies all are providing good services.

10/10 優異

Paul

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Embassy Hotel was great! The location is fantastic and the facilities were well worth the price! However what was truly great was the staff- at the front desk Sophia and Martina were not only helpful but added humour and a touch of class that made our stay great. Also the breakfasts were great but again the service in the beautiful dinning room was outstanding. Nikla ( not sure of the spelling) and the other staff in the dinning room were prompt, efficient and ensured a great experience! We wouldn’t hesitate to stay at the Embassy again!
於 2024 年 5 月住了 7 晚

10/10 優異

Agnes

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location. Walkable to train station and main attractions such as Santa Maria Novella. Hotel is clean and renovated. Our room , both bedroom & bathroom were spacious, neat & clean. Some minor flaws like can’t control the AC temperature. It doesn’t cool enough to my preference but manageable. Tat goes for the water temperature, it fluctuates ; from hot to cold then cold to hot without touching. Again these minor things. Breakfast was good. It has some hot meal breakfast & plenty of bread and fruits to choose from. Overall our 3 nights stay was wonderful. I will come back. I recommend
於 2024 年 5 月住了 3 晚

10/10 優異

Tiffany

於 2024 年 4 月住了 1 晚
irene 於 2024年5月6日的回應
Dear Guest, thank you for your feedback.Hoping to welcome you soon again,

6/10 一般

Norman

伴侶同遊
讚好：職員與服務和住宿狀況
Nice location
於 2024 年 4 月住了 2 晚
irene 於 2024年5月6日的回應
Dear Guest, thank you for your feedback.Hoping to welcome you soon again,

4/10 欠佳

Aleksandar

不滿：整潔度和住宿狀況
於 2024 年 4 月住了 3 晚
irene 於 2024年5月6日的回應
Dear Guest, thank you for your feedback even if not explained why so low score.

8/10 不錯

Amanda Erika

讚好：整潔度、職員與服務、設施服務和住宿狀況
Requiere un poco de mantenimiento, El Personal es muy amable en especial las recepcionistas de la tarde y el recepcionista de la noche, la recepcionista del turno del día, la más joven le falta un poco más de actitud de Servicio
於 2024 年 4 月住了 2 晚
irene 於 2024年5月6日的回應
Dear Guest, thank you for your feedback.We accept all suggestion also to better improve us.Hoping to welcome you soon again,

6/10 一般

ibtisam

家人同遊
讚好：整潔度和職員與服務
No ironing
於 2024 年 4 月住了 2 晚
irene 於 2024年5月6日的回應
Dear Guest, thank you for your feedback.Hoping to welcome you soon again,

8/10 不錯

Ricardo

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Silvia at front desk was amazing!
於 2024 年 4 月住了 2 晚
irene 於 2024年5月6日的回應
Dear Guest, thank you for your feedback.Hoping to welcome you soon again,

10/10 優異

Ricardo

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Friendly service
於 2024 年 4 月住了 1 晚
irene 於 2024年5月6日的回應
Dear Guest, thank you for your feedback.Hoping to welcome you soon again,

10/10 優異

luciana (Oria)

讚好：整潔度、職員與服務、設施服務和住宿狀況
La struttura è curata, gli arredi nuovi e la stanza spaziosa e pulita; il personale cordiale! A veramente pochi minuti dalla stazione di Santa Maria Novella è l'ideale per chi arriva in treno e si sposta a piedi!
於 2024 年 3 月住了 2 晚
irene 於 2024年4月8日的回應
Gentile cliente, grazie per la sua recensione e ci fa piacere che il soggiorno sia stato di suo gradimento.

8/10 不錯

ANNAMARIA

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Vicinissimo alla Stazione dei treni di Santa Maria Novella. Camera pulita, silenziosa, materasso con Topper comodissimo. Colazione abbondante.
於 2024 年 3 月住了 3 晚
irene 於 2024年4月8日的回應
Gentile cliente, grazie per la sua recensione e ci fa piacere che il soggiorno sia stato di suo gradimento.saluti

4/10 欠佳

Roman

伴侶同遊, 商務旅客
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
An zwei von drei Tagen ist das Wasser ausgefallen, sodass man nicht duschen noch die Toilette benutzen konnte, geht überhaupt nicht.
於 2024 年 2 月住了 3 晚

8/10 不錯

Marco

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Strutto comoda alla stazione.. Belle camere.. Qualche disservizi disservizio finale ma nula di importante.. Per il resto soggiorno molto piacevole
於 2024 年 2 月住了 1 晚
irene 於 2024年4月8日的回應
Gentile cliente, grazie per la sua recensione e ci fa piacere che il soggiorno sia stato di suo gradimento.saluti

10/10 優異

alvaro

於 2024 年 2 月住了 7 晚
irene 於 2024年4月8日的回應
Dear guest, thank you very much for your feedback. We are glad you enjoyed your stay

8/10 不錯

Nicola

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Tutto buono camera personale struttura posizione, peccato unica cosa l’insonorizzazione che manca
於 2024 年 2 月住了 1 晚
irene 於 2024年4月8日的回應
Gentile cliente, grazie per la sua recensione e ci fa piacere che il soggiorno sia stato di suo gradimento. Faremo tesoro anche di ogni suggerimento per migliorarci sempre. L' aspettiamo presto di nuovo a Firenze, saluti

10/10 優異

Patrizio

讚好：整潔度、職員與服務、設施服務和住宿狀況
Ottima posizione, personale gentile, camere ampie confortevoli e pulite.
於 2024 年 1 月住了 1 晚
irene 於 2024年1月17日的回應
Gentile cliente, grazie per il suo feedback.L'aspettiamo presto di nuovo a Firenze.Saluti

6/10 一般

alessandro

伴侶同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Mi hanno fatto alloggiare in una struttura adiacente all'hotel, che poi ho scoperto essere difronte alla stazione. Il treno si sentiva...come anche alcuni ospiti arrivati nella notte. Bollitore con presa shuko, ma senza adattatore quindi inutilizzabile. La cosa peggiore però è stata la mancanza di acqua calda X fare la doccia: solo tiepida, sia la sera tardi che al mattino.
於 2024 年 1 月住了 1 晚
irene 於 2024年1月17日的回應
Gentile cliente, grazie per il suo feedback.Le vogliamo solo segnalare che la struttura difronte, è sempre il nostro hotel. La posizione è comunque vicino alla stazione, purtroppo si può fare poco per cambiarla.Ci spiace per il bollitore, probabilmente il precedente cliente ha fatto il furbo portandoselo via, ma poteva tranquillamente chiederlo alla reception dato che ne abbiamo di scorta.Per l'acqua poco calda ci scusiamo, se prontamente segnalato al front office avremmo potuto controllare ed ovviare al problema.Nell'aspettarla di nuovo a Firenze, la salutiamo cordialmente

8/10 不錯

真實旅客

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 5 晚
irene 於 2024年1月17日的回應
Gentile cliente, grazie per il suo feedback.L'aspettiamo presto di nuovo a Firenze.Saluti

10/10 優異

vincenzo

讚好：整潔度、住宿狀況和客房舒適度
Cordialità e disponibilità ad ogni richiesta. Consiglio vivamente.
於 2024 年 1 月住了 1 晚
irene 於 2024年1月17日的回應
Gentile cliente, grazie per il suo feedback.L'aspettiamo presto di nuovo a Firenze.Saluti

6/10 一般

Jean

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Très bien situé avec parking, belles chambres et personnel agréable. Le seul problème est la qualité médiocre du petit déjeuner.
於 2023 年 12 月住了 3 晚
irene 於 2024年1月17日的回應
Cher client, merci pour votre commentaire.On est desolè si vous avez trouvè le petit-dejeuner n'à pas repondu aux attendes.Nous espérons vous revoir bientôt à Florence.Salut

10/10 優異

Delphine

家人同遊
讚好：整潔度和設施服務
於 2023 年 12 月住了 3 晚
irene 於 2024年1月17日的回應
Cher client, merci pour votre commentaire.Nous espérons vous revoir bientôt à Florence.Salut

10/10 優異

Susan

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stay in Florence
Location is close to train and tram to airport. The steet is a little dark and the noise from trains could be heard. Overall great little hotel
於 2023 年 12 月住了 1 晚
irene 於 2024年1月17日的回應
Dear Susan,thank you for your positive feedback.We hope to see you soon in Florence

10/10 優異

Vito

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Ottima struttura.
Struttura molto bella e posizionata di fronte al molo del Ferry che consente di raggiungere Manhattan in pochi minuti, ove si può prendere una navetta gratuita che ti porta direttamente in centro (ma si può arrivare tranquillamente anche a piedi). Ha una vista parziale sulla città tra le migliori. Il servizio e pulizia sono impeccabili. La colazione non all'altezza, purtroppo.
於 2023 年 11 月住了 1 晚

10/10 優異

Gianfranco

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
irene 於 2024年1月17日的回應
Gentile cliente, grazie per il suo feedback.L'aspettiamo presto di nuovo a Firenze.Saluti

10/10 優異

Cassandra

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was beautiful. It had three large windows that opened to beautiful views of Florence. The breakfast and staff that attended it were exceptional. Desk staff were extremely polite and helpful. I would definitely stay here again.
於 2023 年 11 月住了 1 晚
irene 於 2023年11月27日的回應
Dear Guest, thank you for your feedback.We are glad you enjoyed your stay.We hope to welcome you soon

8/10 不錯

Lani

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was very welcoming. Nice breakfast options. Very close to the train station and dining options.
於 2023 年 11 月住了 2 晚
irene 於 2023年11月27日的回應
Dear Guest, thank you for your feedback.We are glad you enjoyed your stay.We hope to welcome you soon

10/10 優異

Gabriela

家人同遊
讚好：整潔度
於 2023 年 9 月住了 3 晚
irene 於 2023年11月27日的回應
Dear Guest, thank you for your feedback.We are glad you enjoyed your stay.We hope to welcome you soon

10/10 優異

Jeffrey

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Central Florence hotel
Just a few minutes from the train station this small but friendly hotel offers good clean accommodation, friendly staff and a good breakfast. Pity there was no bar but there was one next door
於 2023 年 9 月住了 6 晚
irene 於 2023年11月27日的回應
Dear Guest, thank you for your feedback.We are glad you enjoyed your stay.We hope to welcome you soon

8/10 不錯

Elin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚
front office 於 2023年9月22日的回應
Dear Guest, thank you for your feedback.We hope to see you soon.Regards

6/10 一般

VALENTIN

讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
Had some issues with room accommodations Clogged vanity Lights not working Receptionist don’t communicate internally
於 2023 年 9 月住了 4 晚
front office 於 2023年9月22日的回應
Dear Guest, thank you for your feedback.We apologize if you had some not resolved issues.We hope to see you soon.Regards

8/10 不錯

maureen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely rooms. Not the greatest neighborhood.
於 2023 年 9 月住了 2 晚
front office 於 2023年9月22日的回應
Dear Guest, thank you for your feedback.We hope to see you soon.Regards