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“They gave us a room with a broken refrigerator that can’t be fixed as they told us later, no phone connection to the reception, broken TV, and rude staff. When we asked to be transferred to another room with better view, the reception staff were not accepting that until they sent someone to try to fix all these issues. The receptionist didn’t bother himself to share with us the internet connection procedure and the breakfast time and location. Later, after arguing with the receptionist, they……

“Everything was good, but the waiter and the restaurant is very aggressive, you should teach him how to communicate with the resident”

“Nice experience overall”

“Clean, comfortable, friendly staff, very safe garage.”

“Room service was poor, and the breakfast and coffee were honestly some of the worst I’ve had in Bosnia. The hotel is advertised as “close to the center,” but reaching it requires hiking up a steep mountain, which is not practical for most travelers. On top of that, they charged me 25 EUR for a lost key — nearly the cost of a full night — which is excessive. I wouldn’t stay here again.”