Franklin Forge Industrial Park Hotels

"It was very clean and welcoming"

"I arrived to my room not being fully cleaned, which was highly upsetting. I called down and explained the condition to the front desk and they responded promptly with housekeeping cleaning the entire room and making the bed. The overall stay was relaxing and the hotel handled my issue adequately. "

"Wish it had pool and jacuzzi."

"The room could have been cleaner (candy wrapper on the floor), one wash cloth and 3 towels and we booked the room for 2. Having to pay $20 for parking each day for a place you paid to stay is terrible"

"The noise level in the hotel was loud, breakfast was really bad, staff was extremely hard to reach, room cleanliness was bad."

"Front desk staff were friendly and very welcoming! Breakfast was very good. The room was clean and very comfortable and updated. The facility was updated and welcoming. And the price was great!"

"The only interactions I had with staff was after checking in, someone directed us to the elevator. Didn’t realize anyone was nearby because I would have loved help checking in. And I called the front desk to have the expensive buffet removed after regrettably opting in while checking in. That person was nice. Otherwise, the hotel was basically STAFF-LESS. Ghost town. The room was incredibly small! I didn’t expect that. The M in Citizen M mist stand for Macro? I hope you’re not expecting privacy while you use the bathroom and shower. And the bed is pushed against the wall, so someone has to climb over the other person. Hope you don’t get up in the middle of the night for the bathroom. I didn’t enjoy the ipad to control the room either. No information on things to do in the area, or information about the hotel itself. One of the elevators got stick on the third floor twice. The location was great, as it’s across the street from the T, and there is Wendy’s, Dunkin, and Whole Foods nearby. That was probably the best part about staying here. Designed for young couples- I’m not sure myself as a young couple would have enjoyed it, and as a parent traveling with a teen, we definitely did not enjoy it. It was clean, and it was the cheaper hotel we found, but we would have been happier paying double to stay elsewhere. Lesson learned! I would not recommend this hotel."

"Nice hotel well located with renovated rooms & Internet was fine but... 1) bath shower was still old and didn't work well 2) walls have no soundproofing - VERY NOISY! 3) packaged pastries is not 'breakfast' 4) on event night, we came back to a full parking lot. I had to walk to another hotel and pay for overnight parking Staff was great - refunded parking, but I still had to walk back & forth to other parking lot "

"Clean room and helpful staff"