I have never had worst experience at hotel then I had the Hyde I will never go back there again, they have this key system that never works for the room and I’m go back forth to the front desk trying to get my room to open, there customer service is the worst I’ve ever seen in my life from the receptionist to the manager.. The valet huge mess.. never go to the Hyde
Josh
於 2024 年 4 月住了 6 晚
4/10 欠佳
David
家人同遊
2024年5月3日
Elevators are horrible
Improve beach service
Too over populated
David
於 2024 年 4 月住了 8 晚
10/10 優異
Dina (Forest Hills)
2024年5月1日
讚好:整潔度和住宿狀況
Dina
於 2024 年 4 月住了 6 晚
10/10 優異
Aviel
2024年4月26日
讚好:整潔度
Aviel
於 2024 年 4 月住了 1 晚
2/10 很差
Aileen
商務旅客
2024年4月21日
讚好:整潔度
不滿:設施服務
Where do I start my check in lady was ghetto and rude then I get locked out of my room two different times so I had to go back down stairs and let them know I requested a ocean view I got a partial refund and ocean view then at 5;00 am I get a notification that my card was trying to charged in additional 3 hundred something which my bank sent me fraud alert when I went downstairs too express my stay the same lady was there again trying to talk over me when I was trying to explain my problems and concerns I called to speak to a manager and I was told he’s in a meeting I’m
Not happy right now
Aileen
於 2024 年 4 月住了 1 晚
10/10 優異
Tanya
2024年4月19日
讚好:整潔度和住宿狀況
I love this hotel. It is upscale. Excellent views.
Tanya
於 2024 年 4 月住了 3 晚
6/10 一般
Grigoriy
多人同遊
2024年4月19日
讚好:整潔度
不滿:住宿狀況
The building is only seven years but hallways and rooms are already worn out. The dresser in our room had broken drawers. Kitchens cabinets doors were not closing properly. We were downgraded without any prior notice so it was a big surprise. Not pleasant 😕
Grigoriy
於 2024 年 4 月住了 7 晚
8/10 不錯
Steve
2024年4月18日
讚好:整潔度和住宿狀況
Steve
於 2024 年 4 月住了 5 晚
8/10 不錯
Michael
家人同遊
2024年4月17日
讚好:整潔度、設施服務和住宿狀況
Nice amenities with a great beachfront location. Only criticism is that it is VERY hard to get in touch with the front desk. I needed to contact them for various reasons before, during, and after the stay. Sometimes I was holding for more than an hour and was bounced around numerous times to different departments. Maybe they need more staff.