Heraklion Foundation for Research and Technology - Hellas Hotels

"I was put in a room and they had workers doing construction work ON MY BALCONY. you know, cutting metal with a saw, painting the fence, installing tent. So I was in a room with 4 men on my balcony peering inside for 8 hours/day. A lot of noise and smell from painting. I had multiple discussions with the property, explaining to them that that was unacceptable. They offered to change my room but only after two days because they were full. They said they did not understand why I was making such a fuss, since the other customers were fine... 😂 Zero customer service, a huge culture gap. So, very bad experience. Unless of course you are someone that enjoys men peering into your room when you are undressed... "

"Great resort, staff were super helpful especially those at the restaurant. The Spa was amazing and the staff took time to speak with us before recommending treatment to book. Location right on the beach made it a fantastic place to stay. "

"Amazing stay at a wonderful Villa set in the family vineyards that produce their own wine , olive oil , walnuts , pecans, raisins citrus orchard all of which you are lucky enough to share The owners helped us cook the lamb in the wood/pizza oven and learn how to build a charcoal fire for the grill and cooked a lovely meal for us another night. This is the quintessential Cretan immersion experience. Highly recommend for a wonderful experience and all made possible by the amazing hospitality of this lovely family "

"The owner was very friendly and helpful. The room was nicely decorated, very clean and spacious. The balcony came in very handy with wet towels and bathing suits. There is a lift in the property! Parking in the area was not a problem. we used public transport to get to Heraklion as it is difficult to park in town. Bus stop was only a few minutes away from the accomodation. "

"The staff are what made this a very special holiday. Excellent service and nothing too much trouble. Exceeded our expectations. "

"Amazing host, extremely clean, all the latest technology, "

"A truly fabulous villa, with an amazing hosting family. Kostas is super helpful and prompt with all the logistics and arrangements, then at the property his sister Maria is so very friendly, welcoming and generous. The family cooked us dinner one evening, which was delicious! The setting of the villa is amazing, in the heart of a vineyard with stunning views in all directions. The villa itself is high quality, spacious and very well presented.There is a nearby village, only 800 metres away, to provide all the basics (groceries, bakery, bar), or it is an easy taxi to any location on Crete. Thank you Kostas, Maria and Family, we can't wait to come back. "

"We are 2 families plus grandparents (9 people in total) staying at the villa for a week in August.Pro's:* Very spacious and clean* Teenage kids liked the pool table* 3 functional bathrooms - one of which has a his & hers sink* The owner is very friendly and helpful. I arrived on Sunday afternoon and needed to do a quick shop of food. He drove me to the supermarket and took me back to the villa.* Best facilities in a villa compared to other villas that I stayed, including all the small things - tea bags, coffee pods for coffee machine, condiments, cooking oil and all utensils, bath and pool towels etc.* The owner let us stay after check-out time as our flight was late in the evening. * Cleaning team was superb and friendly, they did a very thorough jobCons:* The pool and jacuzzi are located in the lower ground floor with glass doors opening out to the ground, but they are not outdoors. I personally didn't mind but some preferred it to be outdoor.* Some facilities are a bit dated, all the pool lights came off. * WiFi is slow and weak, and not accessible from all the lower ground floor bedrooms.* Location is a bit far out, definitely need a car. Taxi in Crete is not cheap, each journey is a minimum of 20Euros, even if it's a 10 mins drive. * Villa is not well sign-posted, some taxi drivers got lost. The driver from airport transfer took an hour to get there although the journey should not be more than 15-20 mins. He missed the entrance several times."