Kamuela Francis H.I'i Brown North Golf Course Hotels

"Not happy about the resort fee"

"4 out of 5 stars
Great family suite and pools, a few service misses kept it from being perfect We stayed at Hilton Grand Vacations at Kings’ Land in Waikoloa, Kona from March 12–18 and overall had a very good experience. The resort is beautiful, the suite was huge and spotless every day, and the pools were the highlight—clean, warm, and fun for the kids even when it rained. My children still talk about how much they loved the water slides and lazy river, and that alone made the trip worthwhile. A couple of things did stand out though. We arrived very late on check-in night and asked the front desk if we could buy a couple of bottles of water (everything nearby was closed). The agent said no and didn’t offer any alternatives, yet the guest checking in right next to us was handed three complimentary bottles—odd and a bit frustrating after a long travel day. Our room was always cleaned beautifully, but one evening we returned to find our daughter’s favorite stuffed toy and a few other personal items (left neatly on the nightstand) completely gone. We filed a missing items report right away and are still hoping it turns up. Another day we came back exhausted, ready to cook with groceries we’d bought, only to discover the kitchen sink was completely backed up. Maintenance responded quickly, but it took several hours (and a roto-rooter crew) to fix. We couldn’t use the kitchen at all that night. A simple comp to the on-site restaurant would have been a nice gesture, but the concier"

"This is a fun hotel to stay at when in Paradise. We had first good weather and then rain. I would have thought that the hotel would have more activities for rain days. When my out going flight was canceled they were very cooperative on extending the sale :) "

"Beautiful beach! Enough lounge chairs. We used the cabanas two days. Food and drinks are good. Any issue you needed help with was immediately taken care of. Did not like that one guest had two big Doberman dogs on property off leash. The energy was a little scary also. We turned around and didn’t use the hot tub that night. "

"Yes"

"Great location and amenities. We particularly liked the kitchen and three en suite bathrooms. Excellent communications via text with Kimby and Ken and secure access to gated complex, condo, garage, etc. We didn't take advantage of the pool but went to the beautiful beach club area twice with the provided chairs and towels. Bookmarked for future visits!"

"We love the Palm Villas. The hot tub, pool and grounds are nice to enjoy. This unit has everything we needed from the comfortable beds to kitchen utensils. We appreciated having beach chairs, umbrella, boogie boards, snorkel stuff and cooler. Owner quickly responded to all of our VRBO correspondence."

"The host was welcoming, and the location and amenities are very good . The condo is a bit dated."

"Great location and a well stocked kitchen. Can’t wait to go back again next year."