Franklin Franklin Public Library Hotels

"I would not recommend staying at Quality Inn Mason Near Kings Island. I booked the property through Expedia for a multiple night stay. We flew in on a redeye and checked into the hotel. Being a non-smoking property, the first thing we noticed was a individual smoking outside our room pacing back and forth. You know the type that makes you feel uneasy. This went on for a good 30 minutes. Once I entered the room, I noticed the primary light didnt work. I tried the switch, expected the light and had no luck making it work. I proceeded to bring in my bags, went into the bathroom to wash my hands found the soap on top of the plastic wrapper, already used. Okay, kinda a cleanliness issue that bugged my wife but I continued to settle. My wife was very tired so she laid on the bed to rest. I knew we needed to leave soon so I checked on the alarm clock to set it. It didnt work. Now I am beginning to get annoyed about the quality of the place. I thought I'd get some coffee while my wife slept. This is when I found the coffee maker was absolutely disgusting. The microwave kept beeping every 5 minutes or so. This is when I went upto the office and asked to cancel the reservation and leave. The office manager asked why, I started detailing the issues. He told me I had to pay for 3 of the 5 nights. I was shocked. He said it was because of how I booked it. Major strike against Expedia. Manager did step it down to 1 night. Later I found they charged my card 6 nights and deposit. "

"The breakfast was fresh and delicious every morning. The staff (with the exception of the African American lady) were all extremely friendly and helpful. The room was clean and inviting. My family and I enjoyed our stay. We will definitely book/stay again next year when we’re back in Ohio for Nationals!"

"The location is a good midpoint between Dayton and Cincinnati which is what we were looking for this trip. The property inside and out was clean and well maintained. The lobby and seating are are nice and open with plenty of seating options, games and space for breakfast. The room was clean and a good size with a comfortable bed."

"Very CLEAN! The beds were very comfortable. The owner was great and had great recommendation for restaurants in the area, Will stay there again. "

"Yes"

"Rude customer service and when I took the broken microwave to the front desk to receive a different one, I was screamed at and told they'd be charging me for a new microwave. Manager was shocked and threatening to kick us out for having the number of occupants allowed with our kids in one room.. a room advertised as a sleeps 5. Breakfast is pathetic, coffee isn't refilled. "

"Nice "

"One night stay with my daughter. 04/11 Told at 3:19 they had no clean rooms. He asked us to wait a minute went upstairs and then miraculously had a clean room… Proceeded to ask if we needed towels at the time because there were none in the room. They would be brought up later. I asked for atleast 1 so that we could wash our hands. Gave 2 hand towels. strangly had some towels to give us.Checked in went up to our room checked the bed.Mattress coved in brown stains. Oh and bathroom had towels. Room door didnt even have a normal lock to secure door while in the room.(only one like residential home with chain)Back to desk we are not staying there dirty and not safe. Desk guy said the stains were under the sheet. I told him absolutely not acceptable I was not letting my daughter sleep there. He asked if it was both beds umm only had 1 king. It was dirty and I didn’t feel safe. I showed him the pictures. Offered me another room- no I do not want another room. I want money back. Offered another room again, I said no. Told him pictures do not match hotel, he asked where and I told him from hotels.com. He said I would not get a refund from them. Went back "

"The room was very clean and the staff was very friendly! Would definitely stay here again!"