Frazer hotels from HK$574

"Great !"

"The hotel was dirty as soon as you walked in. We reserved a room with two queen beds. The room they gave us only had two full size beds. They said that’s the only size they had other than a king. Then the fridge and tv didn’t work in our room. The smoke detector and fire alarm also didn’t work. We stayed the first night but the second night they had music playing so loud you could hear it on the sixth floor. At 10pm we gave up and moved to a nicer hotel. We will never stay at this hotel again and hope this review helps others to stay away!!!"

"The hotel looks more like a 80s motel. Dirty, only one elevator working and super slow and outdated, didn’t feel safe. The property doesn’t have any amenities, not even a vending machine to get a bottle of water. The parking was as dirty as a construction site, really hard to maneuver and park, doesn’t feel safe to leave the car in there, the space is open to anyone to enter and exit. The room is big but disgusting, dirty, outdated, smelly and the bed was super uncomfortable. No pillows, just 3 little cushions flat and very uncomfortable. Only local channels in the tv and the quality was bad. In addition the whole Property smell like marijuana and the customers in the other rooms were loud. One of The worst experience I had in my life. "

"Good"

"the room super nice clean and comfort.love the bed king size super comfortl . the lobby small a little bit. great rooft top location. well i was on secound floor some noise some one doing landry at 11 pm i should be quiet hours. staff mega super friendly. i will book again thanks "

"Parking lot was spacious. My room wasn’t ready until 4pm when I specified I’d be there by 3pm. Even by 4pm, the housekeeper wasn’t finished cleaning the room and needed to come back while I unpacked. The side door of the hotel was broken and I felt uncomfortable knowing anyone could walk through the door at any given time. Breakfast was mid, there weren’t very many options left at 8:30 when I arrived (sign says breakfast until 9:30). Lastly, I didn’t like being asked when I planned to leave. If check out is at 11am, I’ll be out by 11am. It comes off as rude and rushed when the room wasn’t ready when I got to the hotel, yet the company wants to know when I’m leaving. I will not be back"

"Good "

"Everything about this place deserves 10/10 —from the rooms to the staff. Everyone has been incredibly pleasant, helpful, and easy to communicate with, making my children and me feel very comfortable during our stay. The atmosphere is welcoming, and the service truly stands out. I would always recommend this hotel to anyone looking for a great place to stay in the city. Simply the best, hands down! "

"We had a non functioning hot water handle in the bathroom. The engineer couldn’t budge it without a wrench! So we didn’t have use of that but the hotel was trying to be accommodating except they couldn’t give a discount or comp because we booked through a 3rd party! If only I knew! I won’t be using hotel.com because there’s very little that could be done except through them and there wasn’t an easy way to get in touch with them so it probably went unreported! Don’t want to say never again but this has soured us on using any other or this, 3rd party service."