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"What a beautiful hotel with nice location near the forests! Amazing staff which are always so friendly and helpful! While the Onsen are a great endind for each day! "

"Hotel was very clean, 7 minute walk from Karuizawa train station and only 10 minute walk from the Prince outlet mall! Hotel also has a good modest breakfast selection too. A convenience store is also 1 min from the hotel entrance even though it closed at 11pm. Room was spacious and have everything we needed, thank you for the great stay!"

"Staff was excellent in making sure we had a comfortable room. Provided all the helpful details about the amenities and services. Always smiling and willing to help. "

"Everything nice"

"Great location. Right next to the Karuizawa station, outlet and snowfields. Shuttle scheduled to come every 15-30 minutes to take you around the resort, outlet and other snow fields. Staying at resort also gives you discounted rates with the ski lifts and gear rental. Spacious room. Great for families."

"Lovely hotel "

"Wonderful hotel and delightful experience in Karuizawa- the food, the people the shops. A highlight of our trip."

"It was just okay. The front desk staff was not very friendly or helpful. Good value for price, but don’t expect much."

"Great room"