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蓋瑟斯堡萬豪廣場套房酒店的評價

3 out of 5
蓋瑟斯堡萬豪廣場套房酒店
212 Perry Pkwy, Gaithersburg, MD

評價

8.6

優異

10 分評分，優異；307 則評價中有 165 則" "
8 分評分，不錯；307 則評價中有 90 則" "
6 分評分，一般；307 則評價中有 28 則" "
4 分評分，欠佳；307 則評價中有 8 則" "
2 分評分，很差；307 則評價中有 16 則" "

8.8/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

8.6/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

XIAOQING

於 2020 年 3 月住了 22 晚
king 於 2020年5月4日的回應
Thank you for your feedback and happy you enjoyed our property and value you feedback. Looking forward to hosting you in the future

8/10 不錯

Clinton

商務旅客
讚好：整潔度和住宿狀況
It was ok. My AC unit broke and the property put me in another unit. That unit had a microwave that wasn’t working though.
於 2024 年 4 月住了 12 晚
AAD 於 2024年5月16日的回應
Thank you for your feedback. Please be assured that all the issues you mentioned have been fixed. I apologize for all the inconveniences. I appreciate your patronage and loyalty

6/10 一般

Ricky

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Well, everything was okay besides when we entered the room. The fire alarm was hanging from the ceiling. Also, there were burn marks on the counter and furniture, no extra wash clothes or towels. Someone across from our room smoking marijuana. The smell did enter our room for a few minutes. My wife and I didn’t complain about it. We were just there for one night. Everything else was good.
於 2024 年 5 月住了 1 晚
Ops Mngr 於 2024年5月12日的回應
Thank you for the feedback regarding your recent stay. Please accept our apologies regarding the issues you experienced while staying with us. We are a non-smoking hotel environment and are so sorry of failing to meet your expectations. I appreciate your patronage and loyalty.

4/10 欠佳

Campbell

家人同遊
不滿：職員與服務、設施服務和住宿狀況
We booked for 3 people 2 bedroom suite, had to ask both days for more towels as left only 2 each service, ran out of toliet paper as they didn’t leave another roll the next day they serviced. Not sure what they call room servicing as it was limited. When we wanted a cup of tea downstairs they had no hot water, quite disappointing for what you paid for a 2 bedroom
於 2024 年 4 月住了 5 晚
AAD 於 2024年5月10日的回應
thank you for your feedback regarding your stay. Please accept my apologies regarding the issues you raised. I have addressed this with the housekeeping team to make sure it does not happen again. I appreciate your patronage and loyalty.

10/10 優異

Fernando

讚好：整潔度、職員與服務和住宿狀況
Friendly staff, quiet location. Can’t think of anything i didn’t like, will definitely return
於 2024 年 4 月住了 3 晚
AAD 於 2024年5月1日的回應
Thank you for your feedback regarding your stay. I am glad you liked our location and enjoyed the service and interaction with the staff.

6/10 一般

John

家人同遊, 商務旅客
Dogs barking in a room when I got off the elevator. No sheets for the sofa. I called and they said we had to come get them at the front desk cause there weren’t any clean sheets available. So my husband walked across the parking lot to get the clean sheets only to find out they didn’t have any clean sheets. Finally picked up clean sheets after 10pm. When we opened the sofa bed it was filthy so we closed it up and just sprayed down the sofa and put sheets on top.
於 2024 年 4 月住了 1 晚
AAD 於 2024年4月29日的回應
Thank you for your feedback from your recent stay. My sincerest apologies who the events that you described. Please be assured that these will be addressed with all the parties concerned. Thank you for your loyalty.

8/10 不錯

abbygail

讚好：整潔度和職員與服務
不滿：住宿狀況
Nice hotel but needs new paint and exterminator for ants ,also our microwave doesnt work at all
於 2024 年 4 月住了 2 晚
AAD 於 2024年4月5日的回應
Thank you for your feedback regarding your recent stay. WE will be definitely treating the ants immediately. I appreciate your patronage and loyalty.

10/10 優異

ROSELVIS

商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel is amazing! Very accommodating, great customer service, and friendly staff. One night me and my friend were lost trying to find another road to the hotel and a nice young gentleman stayed on the phone with us until we found our way to the hotel. Definitely recommend this hotel. The rooms were clean and housekeeping maintains it clean and smelling good!
於 2024 年 3 月住了 5 晚
AAD 於 2024年4月3日的回應
Thank you for your feedback regarding your stay. I am glad you enjoyed your stay and had a pleasant experience. I appreciate your patronage and loyalty.

8/10 不錯

LaTonya

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Ops Mngr 於 2024年3月24日的回應
Thank you for your feedback regarding your recent stay. We appreciate your patronage and loyalty.

10/10 優異

Sediqua

讚好：整潔度、職員與服務、設施服務和住宿狀況
I will lol here again next time I visit the area
於 2024 年 3 月住了 2 晚
Ops Mngr 於 2024年3月16日的回應
Dear Guest, Thank you for the feedback regarding your recent stay. We are happy you enjoyed your stay with us. See you soon when travel brings you to the area.

8/10 不錯

Federico

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Decent place. Thought it was slightly newer when booking (it’s not Old) the kitchen was the main reason for Booking here since I was on a two week work trip. Staff was friendly. Walls seemed slightly thin so You could kind of hear neighbors if they were slightly louder than normal.
於 2024 年 2 月住了 13 晚
Ops Mngr 於 2024年3月11日的回應
Thank you for your feedback regarding your stay. I am glad our location worked out fine with you work trip. sorry for the noise. I appreciate your patronage and loyalty.

10/10 優異

Marvin (Moon Townshhip)

於 2024 年 3 月住了 1 晚
Ops Mngr 於 2024年3月23日的回應
Dear Guest, Thank you for your feedback. We appreciate you.

10/10 優異

Dianne

讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient location. Excellent reception and staff, clean, very comfortable room.
於 2024 年 2 月住了 1 晚
AAD 於 2024年2月29日的回應
Thank you for your feedback regarding your stay. I am glad you like our location and team members. I appreciate your patronage and loyalty.

2/10 很差

Suzanne

讚好：整潔度、職員與服務和住宿狀況
Nice facility.
於 2024 年 2 月住了 1 晚
Ops Mngr 於 2024年2月24日的回應
Dear Guest, Thank you for writing a review on your recent stay. I am so sorry; it appears your experience wasn't a pleasant one. Wish to discuss what we missed in the process of delivering our services to you. Please call us at your best time convenience for us to make it right for you.Hope to host you again when travel brings you to Gaithersburg.Thank for your feedback. Sincerely,

6/10 一般

Bryn

於 2024 年 2 月住了 2 晚
AAD 於 2024年3月21日的回應
Thank you for your feedback regarding your recent stay. I appreciate you patronage and loyalty.

10/10 優異

alex

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Will be back
Very nice experience good Location.Nice breakfast .Rooms were clean and the bed comfortable has a nice kitchen just in case you want to cook your own meal
於 2024 年 2 月住了 2 晚
Ops Mngr 於 2024年2月24日的回應
Thank you for your feedback regarding your recent stay. We are pleased you enjoyed your stay and looking forward to seeing you again.

10/10 優異

Tamera

讚好：整潔度、職員與服務和住宿狀況
N/a
於 2024 年 2 月住了 2 晚
AAD 於 2024年2月22日的回應
Thank you for your feedback regarding your recent stay. I appreciate your patronage and loyalty.

10/10 優異

Randall

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff here was excellent. They were incredibly attentive. Continental breakfast was very good, with something for everyone. Chocolate chip cookie at 7pm nightly in the lobby. We first stayed in room 103, a handicapped room (our mistake), but the bed was very squeaky and sunken in the center. Transferred to 109 for night 2. The room was excellent. The bed was a tiny bit squeaky (steel frames) but very comfortable. I would highly recommend this hotel.
於 2024 年 2 月住了 3 晚
AAD 於 2024年2月19日的回應
Thank you for your feedback regarding your recent stay. My sincerest apologies regarding the condition of the bed. We will address them. I am glad you enjoyed your stay and would likely recommend us. Hopping to see you back soon.

10/10 優異

John

家人同遊
讚好：整潔度、職員與服務和住宿狀況
We had a very pleasant stay
於 2024 年 2 月住了 2 晚
AAD 於 2024年2月5日的回應
Thank you for your feedback regarding your recent stay. I am pleased you enjoyed your stay and looking forward to seeing you again.

10/10 優異

Atif

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice, clean property with friendly staff. Good service overall
於 2024 年 1 月住了 2 晚
AAD 於 2024年1月29日的回應
Thank you for your Feedback. I am glad you found our hotel clean and also enjoyed the staff service.

2/10 很差

yutao

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
於 2023 年 12 月住了 4 晚
AAD 於 2024年1月1日的回應
Thank you for your feedback regarding you recent stay. we appreciate your feedback and Loyalty.

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Daycation
Great location had a good stay would return
於 2023 年 12 月住了 1 晚
Ops Mngr 於 2023年12月26日的回應
Dear Guest, Thank you for your honest feedback. We are glad to hear you had a great stay and the location worked out for you. We appreciate your patronage.Happy Holidays and see you when travel brings you to the area again.

10/10 優異

Debra

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Family trip to Rockville
Staff was very helpful and very friendly. Food was good. Bed was comfortable. Great place to stay!
於 2023 年 11 月住了 6 晚
aad 於 2023年12月7日的回應
Thank you for your feedback. I am glad the staff made your stay comfortable. I appreciate your patronage and loyalty.

6/10 一般

H.

讚好：職員與服務
General Manager was excellent and professional he addressed my concerns in a timely manner...
於 2023 年 11 月住了 3 晚
Ops Mngr 於 2023年11月22日的回應
Thank you on the feedback regarding your stay. I am glad we were able to make your stay memorable and addressed your concerns. We appreciate your loyalty and kind words.

10/10 優異

Thela

親子同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff, close to many eating options and shopping
於 2023 年 11 月住了 1 晚
Ops Mngr 於 2023年11月12日的回應
Dear Thela,On behalf of the entire hotel team, I want to thank you for sharing your feedback.Glad you were able to spend quality time with family and kids. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Odin

於 2023 年 10 月住了 6 晚
AAD 於 2023年10月30日的回應
Thank you for your feedback regarding your stay. I am glad you enjoyed your stay. We appreciate you patronage and loyalty.

8/10 不錯

Holger

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great
於 2023 年 10 月住了 17 晚
AAD 於 2023年10月25日的回應
Thank you for feedback. We are delighted your stay was enjoyable. we hope to host you on your next visit. Thank you for your patronage and loyalty.

10/10 優異

Bianca

讚好：整潔度、職員與服務和住宿狀況
This property provided my family and I a home away from home. The suite was spacious and the kitchen appliances were full size. I was event able to bring my dog for a fee. Overall a great location and experience for my family.
於 2023 年 10 月住了 7 晚
AAD 於 2023年10月24日的回應
Thank you for your feedback regarding your recent stay. We appreciate your patronage and loyalty!

10/10 優異

Samuel

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Elizabeth is the best to check you in!
There were a few issues with the cleanliness of the room and laundry facility. We came back to the room and even found the side window came out of its frame. However, the staff are excellent and welcoming. Truly friendly, hard working and professional. Elizabeth is a true joy to talk to and she works hard!
於 2023 年 10 月住了 2 晚
aad 於 2023年10月9日的回應
Thank you for your feedback regarding your recent. I truly appreciate you patronage and loyalty and glad the staff responded well to needs. I will share with Elizabeth.

10/10 優異

Orlando

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 3 晚
AAD 於 2023年10月10日的回應
Thank you for your feedback regarding your stay. I am glad you enjoyed your stay. I appreciate your patronage and loyalty.

8/10 不錯

mary

讚好：整潔度、職員與服務和住宿狀況
The complimentary breakfast was good but there could/should be more seating for the size of the hotel.
於 2023 年 10 月住了 1 晚
AAD 於 2023年10月9日的回應
Thank you for your feedback regarding our breakfast offerings, I share the seating capacity with the senior leadership team.

10/10 優異

Richard

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very comfortable accomodations. Spacious so we didn't feel closed in. Breakfast was great.
於 2023 年 9 月住了 6 晚
aad 於 2023年9月21日的回應
Thank you Richard fir your feedback regarding your recent stay. I am glad you enjoyed your accommodations as well as the breakfast! I appreciate your patronage and loyalty.

2/10 很差

Timothy

家人同遊, 商務旅客
讚好：職員與服務
不滿：住宿狀況
Nothing in the other room works. We paid for a suite and the tv doesn’t work, we can’t plug in our electronics to charge our devices… not a good experience
於 2023 年 9 月住了 1 晚
Ops Mngr 於 2023年9月16日的回應
Dear Timothy, Thank you for writing a review on your recent stay. I am so sorry your experience wasn't a pleasant one with the TV in your room not working and electronic charging difficulties. I apologize for the inconvenience. The issue in that room was addressed and this feedback was shared with the team here to avoid this from happening in the future. Hope you give us a second chance when travel brings you to Gaithersburg.Thank for your feedback.Sincerely,

10/10 優異

Marilou

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
EXCELLENT STAFF, they make u feel at home. Everything we need was just right there. EXCELLENT location, very safe.
於 2023 年 8 月住了 14 晚
aad 於 2023年8月29日的回應
Thank you for your feedback regarding your stay. I am glad our team extended courtesy to you and also enjoyed our location. I a appreciate your patronage and loyalty.

10/10 優異

tina

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 5 晚
AAD 於 2023年8月11日的回應
Tina, Thank you for your feedback. I appreciate your patronage and loyalty and looking forward to hosting you soon.

10/10 優異

Amit

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was very friendly and nice.
於 2023 年 4 月住了 5 晚
Ops Mngr 於 2023年5月11日的回應
Thank you for your honest feedback. We appreciate.

10/10 優異

Nancy

家人同遊
Very nice rooms . Enjoy my stay
於 2023 年 4 月住了 2 晚
Ops Mngr 於 2023年5月11日的回應
Glad to know you enjoyed your stay here. Thank you for the honest feedback.

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
Average, clean, convenient
Average, clean, convenient place. Breakfast could use some improvement.
於 2023 年 4 月住了 1 晚
Ops Mngr 於 2023年4月23日的回應
Thank you for your honest feedback to us.

10/10 優異

Tanika

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 20 晚
Ops Mngr 於 2023年4月23日的回應
Thank you for your honest feedback to us. We are happy to know you enjoyed your stay.

10/10 優異

Raymond (Fresno)

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Great room, great seevice!
於 2023 年 4 月住了 5 晚
Ops Mngr 於 2023年4月23日的回應
Thank you for your honest feedback to us.

10/10 優異

Nadia

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Amal was really helpful and let us check out later
於 2023 年 3 月住了 1 晚
Ops Mngr 於 2023年3月28日的回應
Thank you much for your review!

10/10 優異

Luis

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect for business travel - highly recommended.
於 2023 年 3 月住了 1 晚
Ops Mngr 於 2023年3月20日的回應
Thank you for your honest feedback to us. We are happy to know you enjoyed your stay.

8/10 不錯

james

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great staff and practicality
Ops Mngr 於 2023年1月11日的回應
Thank you for staying with us.

10/10 優異

Joanne

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very happy with hotel
Staff was very friendly. Free breakfast was delicious. Hotel and room were very clean.
於 2022 年 11 月住了 5 晚
AAD 於 2022年12月6日的回應
Thank you for feedback. We appreciate your loyalty & Patronage

8/10 不錯

Andrew

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Everything was super easy
The friendliest staff ever. The room was comfortable and the breakfast was plentiful. Only down side is that the rooms are a bit dated. However, I was able to bring my large dog, so there were trade-offs.
於 2022 年 11 月住了 3 晚
AAD 於 2022年12月6日的回應
Thank you for feedback. We appreciate your loyalty & Patronage

10/10 優異

Gregory

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Nice lodging, 3 wks business stay, easy on-off to freeway
於 2022 年 11 月住了 19 晚
AAD 於 2022年12月6日的回應
Thank you for feedback. We appreciate your loyalty & Patronage

10/10 優異

April

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I thoroughly enjoyed my stay and it served all of my needs to a T. Thank you for being wonderful.
於 2022 年 11 月住了 1 晚
AAD 於 2022年12月6日的回應
Thank you for feedback. We appreciate your loyalty & Patronage

10/10 優異

Lourdes

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 11 月住了 3 晚
aad 於 2023年8月29日的回應
Thank you for your feedback. We appreciate your patronage and loyalty

8/10 不錯

Jacqueline

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was very clean but ran out of coffee during breakfast and never replenished it
於 2022 年 11 月住了 1 晚
Ops Mngr 於 2022年11月19日的回應
Dear Jacqueline, Thank you for your honest feedback to us. We are happy to know you enjoyed your stay. Sorry, if coffee was not replenished on time at breakfast. We invite you when next travel brings you to Gaithersburg. We serve coffee 24/7 in the lobby.Thank you!

2/10 很差

Robert

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 10 月住了 1 晚
John E 於 2022年11月1日的回應
Hello Robert,Thank you for staying with us and for sharing your feedback. On behalf of my team, please accept my apology for any inconveniences you experienced during your stay. We are committed to improving our guest's experiences and would greatly appreciate the opportunity to speak with you. We invite you to contact us directly at the hotel at your convenience.