外观

关于克雷尔哥尔韦酒店的点评

4 out of 5
克雷尔哥尔韦酒店
Claregalway Village, (Junction of N17 and N18 routes), Galway, Galway

点评

9.0

非常棒

10 分 - 超赞。556 条好评,共有 916 条点评" "
8 分 - 还可以。280 条好评,共有 916 条点评" "
6 分 - 一般。54 条好评,共有 916 条点评" "
4 分 - 很差。20 条好评,共有 916 条点评" "
2 分 - 糟糕。6 条好评,共有 916 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

8.8/10

服务设施

9.0/10

住宿条件和设施

8.8/10

环保

点评

8/10 还可以

XI-HAN

满意:员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

Stephanie

与配偶出行
满意:员工和服务,清洁度
It was a decent stay. The staff was polite. We were satisfied with our one-night stay at this hotel.
2024 年 5 月入住 1 晚

8/10 还可以

Megan

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was such a beautiful hotel, with a great shower and comfy beds! The only downside was the lack of air conditioning. With the high temps, only having a little fan made sleeping next to impossible. Otherwise, this was a great hotel with an awesome pool!
2024 年 5 月入住 1 晚
Kind Regards, Reception Team 于 2024年05月20日 的回复
Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed our beautiful hotel, comfortable beds, and refreshing pool. We apologize for any discomfort caused by the lack of air conditioning during your stay. Your feedback is valuable, and we'll certainly take it into consideration for future improvements. We hope to welcome you back for another fantastic stay soon!

4/10 很差

Mark

与配偶出行
不满意:清洁度、服务设施、住宿条件和设施
Hotel is dated, shabby. Public areas are not particularly clean. Dirty carpets on hallways, fixtures and fittings are shabby and need replacing. Entrance not very welcoming - hard to spot where the entrance into the hotel was. Kettle in the room was leaking and caused the trip switches to short. Smoke alarm in the room was covered with a plastic bag - serious breach of fire regulations. We removed the bag covering the detector. Room overlooked a dilapidated old rooftop garden that was slowly rotting and falling apart - not very pleasant to look at. Certainly not to 4* standard. Hotel could use a complete overhaul and some investment. I wouldn’t return.
2024 年 5 月入住 1 晚
Kind Regards, Reception Team 于 2024年05月13日 的回复
Thank you for sharing your feedback with us. We deeply regret to hear about your disappointing experience during your recent stay. Your comments have been noted and will be addressed with our management team promptly to ensure such issues are rectified. We sincerely apologize for falling short of your expectations and hope to have the opportunity to welcome you back in the future, where we aim to provide an improved experience reflective of our standards.

8/10 还可以

Sally

满意:员工和服务
不满意:服务设施
Not too impressive with the view of the room we stayed in, the bathroom sink is clogging while at use, and the smells of the room is not good either, it’s like you’re at the hospital.
2024 年 5 月入住 2 晚
Kind Regards, Reception Team 于 2024年05月7日 的回复
We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address these issues promptly to ensure a better experience for future guests. Thank you for bringing this to our attention.

6/10 一般

Vincent

与家人出行
不满意:住宿条件和设施,服务设施
Minimal Amenities in room (only hand soap and a shower cap), one of the mattresses needed to be replaced long before our stay.
2024 年 4 月入住 3 晚
Kind Regards, Reception Team 于 2024年05月7日 的回复
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We'll address the issues you mentioned regarding the amenities and the mattress promptly to ensure a better experience for our future guests.

10/10 超赞

Pierre

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Bon restaurant, avec ambiance locale Piscine et jacuzzi sympas
2024 年 4 月入住 2 晚
Warm Regards, Reception Team 于 2024年05月7日 的回复
Thanks for the positive review! We're glad you enjoyed the local vibe and our pool facilities. Hope to see you again soon!

10/10 超赞

Angela

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
This property is 15 minutes from downtown Galway but is an easy drive.
2024 年 4 月入住 1 晚
Warm Regards, Reception Team 于 2024年04月22日 的回复
Thank you for your review! We're delighted to hear that you found our property's location convenient for accessing downtown Galway. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon!

10/10 超赞

Francesco

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Camera accogliente e confortevole
2024 年 4 月入住 1 晚
Kind Regards, Reception Team 于 2024年04月22日 的回复
Thank you so much for your kind words! We're delighted to hear that you found our room cozy and comfortable. Your satisfaction means the world to us. Looking forward to welcoming you back soon!

10/10 超赞

Matthew

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The presidential suite is fantastic
2024 年 4 月入住 1 晚
Warm Regards, Reception Team 于 2024年04月15日 的回复
Thank you for the fantastic rating! We look forward to serving you again soon!

8/10 还可以

Luis

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Warm Regards, Reception Team 于 2024年04月2日 的回复
Thank you for the fantastic rating! We look forward to serving you again soon!

8/10 还可以

Deepak

满意:清洁度
Our ClareGolway stay was great. Hotel ambiance was very nice, we enjoyed live music in their bar, and lovely breakfast in the morning. Room was also very spacious. Overall very good hotel experience.
2024 年 3 月入住 1 晚
Warm Regards, Reception Team 于 2024年03月4日 的回复
Thank you for your wonderful feedback! We're delighted to hear that you had a great stay with us and enjoyed our ambiance, live music, breakfast, and spacious rooms. We look forward to welcoming you back soon!

8/10 还可以

Noreen

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚
Kind Regards, Reception Team 于 2024年02月19日 的回复
Thank you for your feedback! If there's anything we can do to turn that 8 into a perfect 10 next time, please don't hesitate to let us know. We look forward to serving you again soon!

10/10 超赞

Lina

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay for weekend
Very good hotel, close to Galway, we enjoyed sauna and jacuzzi Room was big and everything new
2024 年 2 月入住 1 晚
Kind Regards, Reception Team 于 2024年02月19日 的回复
Thank you so much for your kind review! We're thrilled to hear you enjoyed your stay with us and made the most of our amenities, including the sauna and jacuzzi. We strive to provide a comfortable and modern experience for all our guests, and we're delighted that you found the room spacious and well-equipped. We hope to have the pleasure of welcoming you back again soon!

10/10 超赞

Rajveer

2024 年 2 月入住 1 晚
Kind Regards, Reception Team 于 2024年02月19日 的回复
Thank you for the fantastic 10/10 rating! We look forward to serving you again soon!

10/10 超赞

Ceira

满意:清洁度、员工和服务、住宿条件和设施
Good stay
2024 年 2 月入住 1 晚
Kind Regards, Reception Team 于 2024年02月12日 的回复
Thank you for the fantastic rating! We look forward to serving you again soon!

8/10 还可以

Michelle

2024 年 2 月入住 1 晚
Kind Regards, Reception Team 于 2024年02月12日 的回复
Thank you for your feedback! If there's anything we can do to turn that 8 into a perfect 10 next time, please don't hesitate to let us know. We look forward to serving you again soon!

8/10 还可以

Ava

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable and clean with great a lovely swimming pool
2024 年 2 月入住 1 晚
Kind Regards, Reception Team 于 2024年02月7日 的回复
Thank you so much for your kind review! We're delighted to hear that you found our facilities comfortable and clean, and that you enjoyed our lovely swimming pool. We strive to provide a relaxing and enjoyable experience for all our guests, and we're thrilled that we could meet your expectations. We look forward to welcoming you back again soon!

8/10 还可以

Miroslaw

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚
Kind Regards, Reception Team 于 2024年02月7日 的回复
Thank you for your feedback! If there's anything we can do to turn that 8 into a perfect 10 next time, please don't hesitate to let us know. We look forward to serving you again soon!

10/10 超赞

Islammiyah

2024 年 1 月入住 1 晚
Kind Regards, Reception Team 于 2024年02月6日 的回复
Thank you for the fantastic 10/10 rating! We look forward to serving you again soon!

6/10 一般

Blathnaid

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The reception staff were helpful. The staff including the waiter in the restaurant were very friendly. However, I had requested a room in a quiet part of the hotel but found out by 10 pm that we were just above where a band was playing. This was dispappointing as the music continued until midnight and we had an early start (7am)
2024 年 1 月入住 1 晚
Best regards, Reception Team 于 2024年01月30日 的回复
Thank you for sharing your feedback with us. We're delighted to hear that our reception staff and restaurant team left a positive impression. However, we sincerely apologize for the inconvenience you experienced with the noise disturbance. Your comments are valuable, and we'll address this issue to ensure a more enjoyable stay for our guests in the future. We appreciate your understanding.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Kind Regards, Reception Team 于 2024年01月15日 的回复
Thank you for the fantastic 10/10 rating! We look forward to serving you again soon!

10/10 超赞

EDWARD

满意:清洁度、员工和服务、住宿条件和设施
Excellent accommodation
2024 年 1 月入住 1 晚
Kind Regards, Reception Team 于 2024年01月15日 的回复
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future!

10/10 超赞

Donalda

2024 年 1 月入住 1 晚
Kind Regards, Reception Team 于 2024年01月8日 的回复
Thank you for the fantastic 10/10 review! We look forward to serving you again soon!

10/10 超赞

Anna

2024 年 1 月入住 1 晚
Warm Regards, Reception Team 于 2024年01月8日 的回复
Thank you for the fantastic 10/10 review! We look forward to serving you again soon!

10/10 超赞

Valerie

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice staff. We had a problem as we book for 5 people but only 2 of us could come. The manager and staff understood our issue and she was very helpful and gave us a very nice commercial offer. Nice place. Great swimming pool and spa area. Very nice and helpful staff. Perfect stay! I will come back!
2024 年 1 月入住 1 晚
Warm Regards, Reception Team 于 2024年01月8日 的回复
Thank you for your kind words! We're thrilled to hear you enjoyed your stay and appreciated our team's assistance. We look forward to welcoming you back for another perfect stay in the future!

8/10 还可以

Andrea

2023 年 12 月入住 1 晚
Kindest regards, Reception Team 于 2024年01月3日 的回复
Thank you for your lovely review.

10/10 超赞

Marcus

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Kindest regards, Reception Team 于 2024年01月3日 的回复
Thank you for your lovely review.

8/10 还可以

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good stay
Stayed an Overnight, Very clean and nothing to complain.
2023 年 12 月入住 1 晚
Warm Regards, Reception Team 于 2024年01月3日 的回复
Thank you for your kind words! We're delighted to hear you had a pleasant stay and found everything clean. We appreciate your feedback!

8/10 还可以

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚
Kindest regards, Reception Team 于 2024年01月3日 的回复
Thank you for your lovely review.

10/10 超赞

真实旅客

与家人出行
2023 年 12 月入住 2 晚
Kindest regards, Reception Team 于 2024年01月3日 的回复
Thank you for your lovely review.

10/10 超赞

Alejandro

满意:清洁度、员工和服务、住宿条件和设施
Tranquil stay and excellent service.
2023 年 12 月入住 2 晚
Kind Regards, Reception Team 于 2024年01月3日 的回复
Thank you for your kind words! We're delighted to hear that you had a tranquil stay and enjoyed our excellent service. We appreciate your feedback and look forward to welcoming you back soon!

10/10 超赞

Luiz

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚
Kindest regards, Reception Team 于 2024年01月3日 的回复
Thank you for your lovely review.

10/10 超赞

Dave

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Kindest regards, Reception Team 于 2024年01月3日 的回复
Thank you for your lovely review.

10/10 超赞

Cathal

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚
Kindest regards, Reception Team 于 2024年01月3日 的回复
Thank you for your lovely review.

10/10 超赞

JOSEPH

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Family weekend
A lovely hotel, with greta facilities and food. Highly recommend it for a family stay.
2023 年 11 月入住 2 晚
Warm regards, Reception Team 于 2024年01月3日 的回复
Thank you for your kind words! We're delighted to hear you enjoyed your stay and appreciated our facilities and food. We look forward to welcoming you and your family back soon!

10/10 超赞

Kevin

2023 年 11 月入住 1 晚
Kindest regards, Reception Team 于 2024年01月3日 的回复
Thank you for your lovely review.

10/10 超赞

Beverly J

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean
2023 年 11 月入住 1 晚
Best regards, Reception Team 于 2024年01月3日 的回复
Thank you for your positive review! We're delighted to hear that you found our establishment very clean. We look forward to serving you again soon!

10/10 超赞

Madison

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay, great value, great location
We were very pleasantly surprised when we arrive to this hotel. It was one of the cheaper options in the area and very nice. It was a convenient location, close to amenities and also sightseeing opportunities.. The hotel room was clean and spacious. Staff was friendly.
2023 年 10 月入住 1 晚
Warm regards, Reception team 于 2024年01月3日 的回复
Thank you for your delightful review! We're thrilled to hear that you had a pleasant stay and enjoyed our clean, spacious rooms, convenient location, and friendly staff. We appreciate your positive feedback and hope to welcome you back soon!

10/10 超赞

Damien

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚
Kind Regards, Reception Team 于 2023年11月6日 的回复
Thank you so much for taking the time to give us this kind rating. We are delighted to see you enjoyed your stay here at the Claregalway Hotel.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Refreshing family stay
A refreshing few days. We enjoyed everything. Room, food, swimming pool.
2023 年 10 月入住 2 晚
Kind Regards, Reception Team 于 2023年11月6日 的回复
Thank you so much for your wonderful review! We're thrilled to hear that you had a refreshing and enjoyable stay with us. It's always our goal to provide top-notch service and amenities, and we're delighted that you loved your room, our delicious food, and the swimming pool. We look forward to welcoming you back for another fantastic experience in the future!

8/10 还可以

Victor

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Warm Regards, Reception Team 于 2023年11月6日 的回复
Thank you so much for taking the time to give us this kind rating. We are delighted to see you enjoyed your stay here at the Claregalway Hotel.

8/10 还可以

Anna

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Kind Regards, Reception Team 于 2023年11月2日 的回复
Thank you so much for taking the time to give us this kind rating. We are delighted to see you enjoyed your stay here at the Claregalway Hotel.

10/10 超赞

Jean-Matthieu

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Hotel Reception 于 2023年10月30日 的回复
Thank you so much for taking the time to give us this kind rating. We hare delighted to see you enjoyed your stay here at the Claregalway Hotel.

8/10 还可以

Aaron

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The swimming area and change rooms need attention ,the jacuzzi need to be fixed not in good shape
2023 年 10 月入住 1 晚
Hotel Reception 于 2023年10月30日 的回复
Thank you so much for letting us know, we will be sure to consider this review and make sure we have our hotel up to the highest standard.

10/10 超赞

Matthew

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Everything was excellent. Worth recommending.
2023 年 10 月入住 1 晚
Hotel Reception 于 2023年10月30日 的回复
Thank you so much for your kind review. We hope to see you again!

10/10 超赞

Rebecca

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean and friendly and easy access to Galway.
Kind Regards, Reception Team 于 2023年10月23日 的回复
Thank you for your positive feedback! We're thrilled to hear that you found our place clean, friendly, and conveniently located for your visit to Galway. We look forward to welcoming you back in the future.

10/10 超赞

Luis

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Hotel Reception 于 2023年10月22日 的回复
Thank you so much for taking the time to leave us such a kind review. We are delighted to hear that you enjoyed your stay with us here at the Claregalway Hotel.We hope to see you again!

10/10 超赞

Ann

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Kind Regards, Reception Team 于 2023年10月16日 的回复
Thank you so much for your amazing rating!

10/10 超赞

Melissa

2023 年 10 月入住 1 晚
Kind Regards, Reception Team 于 2023年11月6日 的回复
Thank you so much for taking the time to give us this kind rating. We are delighted to see you enjoyed your stay here at the Claregalway Hotel.