燒烤/野餐區
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加特林堡河旅館的評價

2 out of 5
加特林堡河旅館
324 Hemlock Street, St. Rt 441/321, Gatlinburg, TN

評價

7.8

不錯

10 分評分，優異；1008 則評價中有 383 則" "
8 分評分，不錯；1008 則評價中有 331 則" "
6 分評分，一般；1008 則評價中有 135 則" "
4 分評分，欠佳；1008 則評價中有 80 則" "
2 分評分，很差；1008 則評價中有 79 則" "

7.8/10 

整潔度

8.2/10 

職員與服務

7.2/10 

設施服務

7.4/10 

住宿狀況

7.8/10 

環保程度

評價

10/10 優異

Sharon

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
safe
於 2024 年 4 月住了 2 晚
Megan- Guest Service Manager 於 2024年5月3日的回應
Sharon, thank you so much for taking the time to share your review and rating of your stay. We are so happy you enjoyed your visit with us! We hope to see you again during your next trip to the Smokies!

8/10 不錯

Caroline

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely view of the river. Trolley stop right outside the hotel. Easy walking to dining options.
於 2024 年 4 月住了 2 晚
Niki 於 2024年5月2日的回應
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!

10/10 優異

Richard

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was fairly close to downtown and had a trolley stop right in front. Room was clean and great (free parking)
於 2024 年 4 月住了 2 晚
Megan- Guest Service Manager 於 2024年5月2日的回應
Richard, thank you so much for taking the time to share your raving review. We are so happy you enjoyed the close proximity to town, your room and your overall visit! We hope to see you again during your next trip to the Smokies!

10/10 優異

Casandra

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was very clean and spacious. The bed was super comfortable and the shower had decent water pressure. The view from the balcony was beautiful.
於 2024 年 4 月住了 1 晚
Niki 於 2024年4月29日的回應
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. We do appreciate your feedback and will use it to help improve our facilities and service. Thank you!

8/10 不錯

Taylor

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Niki 於 2024年4月29日的回應
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. We do appreciate your feedback and will use it to help improve our facilities and service. Thank you!

10/10 優異

Jay

伴侶同遊
Good location and amenities.
於 2024 年 4 月住了 1 晚
Niki 於 2024年4月28日的回應
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!

8/10 不錯

Eduardo

伴侶同遊
不滿：住宿狀況
The hotel sure did not looked like the picture on the web
於 2024 年 4 月住了 2 晚

8/10 不錯

Christia

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Started two nights. Was able to walk into town easily and nearby attractions. Trolley stop very close. Balcony overlooking river and fire pit area very nice. Breakfast was good. Only negative was elevator out of service, we were on 4th floor. They had a ramp so we didn't have to carry luggage upstairs.
於 2024 年 4 月住了 2 晚
Megan- Guest Service Manager 於 2024年4月25日的回應
Christia, thank you so much for taking the time to share your review and rating of your stay. We are happy to hear you enjoyed your visit so much! We hope to see you again during your next trip to the Smokies!

4/10 欠佳

John (Bellevue)

家人同遊
不滿：職員與服務、設施服務和住宿狀況
The hot tub area was grosse. The deck had bird poop all over it. The room was a shined up motel room. The lobby attendant was not friendly .
於 2024 年 4 月住了 2 晚
Niki 於 2024年4月24日的回應
Thank you so much for your comments about your recent visit. We are so sorry you had a negative experience and apologize for the problems you experienced during your stay. We do appreciate your feedback and will use it to help improve our facilities and service.

10/10 優異

Rob

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff. Room wasvnice, comfortable and clean.
於 2024 年 4 月住了 2 晚
niki 於 2024年4月23日的回應
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!

10/10 優異

Tammy

讚好：整潔度、職員與服務、設施服務和住宿狀況
The rooms we're very clean and I like the fact they didn't have carpet because I think that helps with having a room not have a funky smell. It was nice to have your room on the side of the river because you can hear the water.
於 2024 年 4 月住了 1 晚
niki 於 2024年4月23日的回應
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!

10/10 優異

Mercedalia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Have better shampoo
於 2024 年 4 月住了 2 晚
niki 於 2024年4月23日的回應
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!

8/10 不錯

Dawn

伴侶同遊
讚好：整潔度和職員與服務
The property was okay rooms needed updating. The staff were super nice. The elevator was down for repairs, put the staff offered to carry our luggage. The river was wonderful loved hearing that from our balcony.
於 2024 年 4 月住了 4 晚
Niki 於 2024年4月19日的回應
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the balcony over the river and we hope you will stay with us again on your next visit. We do appreciate your feedback and will use it to help improve our facilities and service. Thank you!

2/10 很差

Gabriela (Dalton)

家人同遊, 親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The room was dirty! Hair all over the “clean” towels and all over the floors. Leftover trash from previous guest. Dusty areas. Receptionist could be nicer and not act bothered by doing her job!
於 2024 年 4 月住了 1 晚
Megan- Guest Service Manager 於 2024年4月18日的回應
Gabriela, we regret to hear that you had such a negative experience and apologize for the issues you experienced during your stay. Please know, we do appreciate your feedback and will use it to help improve our facilities and service.

10/10 優異

Mary

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Only spent one night but area is nice, bed good, room nice. Super sweet receptionist!
於 2024 年 4 月住了 1 晚
Megan- Guest Service Manager 於 2024年4月18日的回應
Mary, thank you so much for choosing to stay with us during your recent visit to the area. We are so glad you enjoyed your room and the area! We appreciate your feedback and hope to see you again soon!

10/10 優異

Charles (Lexington)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean. Staff super friendly. Great location.
於 2024 年 4 月住了 2 晚
Megan- Guest Service Manager 於 2024年4月17日的回應
Charles, thank you so much for taking the time to share your raving review. We are so happy to hear you enjoyed your visit with us! We hope to see you again during your next trip to the Smokies!

10/10 優異

Michael

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Niki 於 2024年4月16日的回應
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!

2/10 很差

Amanda

於 2024 年 4 月住了 1 晚
Niki 於 2024年4月30日的回應
Thank you so much for your comments about your recent visit. We are so sorry you had a negative experience and apologize for the problems you experienced during your stay. We do appreciate your feedback and will use it to help improve our facilities and service.

10/10 優異

Destiny

於 2024 年 4 月住了 2 晚
Niki 於 2024年4月30日的回應
Thank you for taking the time to share the details of your recent visit to the Gatlinburg River Inn. We strive to create a peaceful and comfortable environment for all of our guests and are delighted to hear we succeeded! We would love to see you again in the future so we can provide you with another fantastic stay at our hotel!

8/10 不錯

Tommy

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Megan- Guest Service Manager 於 2024年4月12日的回應
Tommy, thank you so much for choosing to stay with us during your recent visit to the area. We appreciate you taking the time to rate your stay and glad to hear you had a good time! We hope to see you again soon!

10/10 優異

Dustin

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Niki 於 2024年4月9日的回應
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!

10/10 優異

Michael

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Bathroom was a bit small and the closet was just hanger rack. Other than that wonderful place. Great staff, great view, loved the balcony overlooking the river!! Great breakfast too. Full breakfast.
於 2024 年 4 月住了 5 晚
Megan- Guest Service Manager 於 2024年4月8日的回應
Michael, thank you so much for taking the time to share your review. We are so happy you enjoyed so much about your visit as you mentioned! We hope to see you again during your next trip to the Smokies!

8/10 不錯

Norma

於 2024 年 4 月住了 1 晚
Niki 於 2024年4月9日的回應
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!

8/10 不錯

John

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Would stay there again!
於 2024 年 3 月住了 3 晚
Megan- Guest Service Manager 於 2024年4月8日的回應
John, thank you so much for choosing to stay with us during your recent visit to the area. We are so glad you had a good time! We appreciate your feedback and hope we do see you again soon!

8/10 不錯

Zhe

家人同遊
讚好：整潔度
balcony facing running stream, view is great
於 2024 年 4 月住了 1 晚
Niki 於 2024年4月7日的回應
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the balcony over the river and we hope you will stay with us again on your next visit.

2/10 很差

Ronald

親子同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
no parking and they book the rooms with fire places and when you get there they dont have them
於 2024 年 3 月住了 4 晚
Megan- Guest Service Manager 於 2024年4月8日的回應
Ronald, we regret you had a negative experience and apologize for the confusion but not all rooms have fireplaces unfortunately. We do appreciate your feedback and will use it to help improve our facilities and service.

4/10 欠佳

Sara

於 2024 年 3 月住了 1 晚
Niki 於 2024年4月24日的回應
Thank you so much for your comments about your recent visit. We are so sorry you had a negative experience and apologize for the problems you experienced during your stay. We do appreciate your feedback and will use it to help improve our facilities and service.

8/10 不錯

Valerie

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 5 晚
Megan- Guest Service Manager 於 2024年4月5日的回應
Valerie, thank you so much for taking the time to rate your stay with us. We are so happy you enjoyed your visit! We hope to see you again during your next trip to the Smokies!

2/10 很差

Heidi

於 2024 年 4 月住了 1 晚
niki 於 2024年4月23日的回應
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!

8/10 不錯

Mary

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Down far enough from the hustle and bustle of Gatlinburg, but not too far to easily walk. The location made it easy to travel between Gatlinburg and Pigeon Forge.
於 2024 年 3 月住了 2 晚
Megan- Guest Service Manager 於 2024年4月1日的回應
Mary, thank you so much for choosing to stay with us during your recent visit to the area. We are so glad you enjoyed the location and your stay! We appreciate your feedback and hope to see you again soon!

10/10 優異

Mary

伴侶同遊
讚好：整潔度和住宿狀況
Can’t wait to come back
於 2024 年 3 月住了 1 晚
Megan- Guest Service Manager 於 2024年3月31日的回應
Mary, thank you so much for taking the time to share your review and rating of your stay. We are so happy you enjoyed your visit with us! We look forward to seeing you as our guest again!

8/10 不錯

Bobby

伴侶同遊
Thefloors in the living area were busted and needed replaced. Also, the sink was cracked or busted and water backed up when using. View was very nice.
於 2024 年 3 月住了 3 晚
Niki 於 2024年3月30日的回應
Thank you so much for your comments about your recent visit. We are so sorry you had a negative experience and apologize for the problems you experienced during your stay. We do appreciate your feedback and will use it to help improve our facilities and service.

6/10 一般

Toni

伴侶同遊
讚好：職員與服務和設施服務
The baseboards in the bathroom could use a wipe down amd i didn't have a hair dryer. The elevator was out (which made us pass on breakfast) but the ramp wasn't bad. The front lady was super nice. Wish there was more then one area to smoke. My husband didnt like haveing to ho all the way tocthe fire pit. We were on tne top floor half way down.
於 2024 年 3 月住了 3 晚
Megan- Guest Service Manager 於 2024年3月29日的回應
Toni, thank you so much for staying with us and taking the time to share your review. We appreciate your feedback and thank you for your business.

10/10 優異

nathan

讚好：整潔度、職員與服務、設施服務和住宿狀況
The view from the hotel
於 2024 年 3 月住了 2 晚
Megan- Guest Service Manager 於 2024年3月25日的回應
Nathan, thank you so much for taking the time to share your review. We are so happy you enjoyed your visit with us and you liked the view! We hope to see you again during your next trip to the Smokies!

8/10 不錯

Alessandro

多人同遊
讚好：整潔度和職員與服務
Our stay was pretty satisfying, pretty great location, not too loud, but not extremely quiet. Definitely would stay here again.
於 2024 年 3 月住了 2 晚
Megan- Guest Service Manager 於 2024年3月22日的回應
Alessandro, thank you so much for taking the time to share your great review and rating for your stay. We are so happy you enjoyed the location and your overall visit. We look forward to seeing you as our guest again!

10/10 優異

ROSA

讚好：整潔度和職員與服務
於 2024 年 3 月住了 2 晚
Niki 於 2024年3月24日的回應
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!

6/10 一般

Kurt

於 2024 年 3 月住了 2 晚
Megan- Guest Service Manager 於 2024年4月8日的回應
Kurt, thank you for staying with us and taking the time to share your rating of your stay with us. We appreciate your feedback and thank you for your business.

10/10 優異

Thomas

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Really liked the room next to the river. Patio overlooking the river and mountains was very nice. The young man that checked us in was very respectful and thoughtful. He upgraded us to a first floor room at no extra charge after we told him of the pain in our backs and knees. 3-1/2 stars on the breakfast, could have had more options. Price good for Friday night, but we moved to another hotel because of the Saturday night high prices.
於 2024 年 2 月住了 1 晚
Megan- Guest Service Manager 於 2024年3月18日的回應
Thomas, thank you so much for taking the time to share your wonderful review. We are so happy you enjoyed your visit. We hope to see you again during your next trip to the Smokies!

10/10 優異

Steven

讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was great right on the river running thru town very peaceful
於 2024 年 3 月住了 3 晚
Megan- Guest Service Manager 於 2024年3月18日的回應
Steven, thank you so much for taking the time to share your awesome review. We are so happy you enjoyed your visit with us! We hope to see you again during your next trip to the Smokies!

2/10 很差

Daniel

不滿：職員與服務和住宿狀況
Worst place we ever stayed. Dirty no heat mold not a good place to stay
於 2024 年 2 月住了 5 晚
Niki 於 2024年3月16日的回應
Thank you so much for your comments about your recent visit. We are so sorry you had a negative experience and apologize for the problems you experienced during your stay. We do appreciate your feedback and will use it to help improve our facilities and service.

10/10 優異

Ashli

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is located in a great spot and lots of things within walking distance. The breakfast was very fresh and good. The shower had great pressure and the rooms was very spacious. I was traveling with another family and the hotel gave us joining rooms, without us requesting them. The view of the river was so nice a relaxing. Definitely would recommend staying here
於 2024 年 3 月住了 1 晚
Megan- Guest Service Manager 於 2024年3月15日的回應
Ashli, thank you so much for taking the time to share your wonderful review. We are so happy you enjoyed your visit with us! We hope to see you again during your next trip to the Smokies!

8/10 不錯

Wendy

家人同遊
讚好：住宿狀況
Pros: Easy parking, clean, trolley stop close by, heater in the bathroom, great breakfast. Cons: Elevator and ALL vending machines were out of order, housekeeping came and left towels, but didnt make the beds.
於 2024 年 3 月住了 3 晚
Megan- Guest Service Manager 於 2024年3月14日的回應
Wendy, thank you so much for staying with us and taking the time to share your review and rating of your stay! We appreciate your feedback and thank you for your business.

10/10 優異

Clark

讚好：整潔度、職員與服務和住宿狀況
Excellent view of the river from my balcony.
於 2024 年 3 月住了 1 晚
Megan- Guest Service Manager 於 2024年3月10日的回應
Clark, thank you so much for taking the time to share your wonderful review. We are so happy you enjoyed your visit. We hope to see you again during your next trip to the Smokies!

10/10 優異

Tyler

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This place was great! For the money you will not beat this! Room was clean staff was very friendly! We fell asleep every night with the door cracked listening to the river rolling such a soothing sound!
於 2024 年 3 月住了 3 晚
Megan- Guest Service Manager 於 2024年3月6日的回應
Tyler, thank you so much for choosing to stay with us during your recent visit to the area. We are so glad to hear you enjoyed the staff and the river sounds! We appreciate your feedback and hope to see you again soon!

6/10 一般

Nathan

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
The room had unfinished concrete ceiling (white paint isn’t finished) that made the room feel cold and damp uninviting. The shower was missing part of the assembly that would shut off one of the shower heads so you could have pressure to shower. The door to the balcony was missing the weather strip so light and noise was coming in. The bed and pillows were comfortable but the room was so clammy feeling with not extra blankets.
於 2024 年 3 月住了 2 晚
Megan- Guest Service Manager 於 2024年3月5日的回應
Nathan, thank you for your feedback about your recent visit. We regret you had a negative experience and apologize for the problems you experienced during your stay. We do appreciate your feedback and will use it to help improve our facilities and service.

2/10 很差

kamilah

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This hotel is the worst hotel I’ve ever stayed in, definitely not worth the price. Very inconvenient for a honeymoon trip. The elevator did not work, basically nothing worked. Walls are very thin so you can hear everything next door. No sleep! Save your money go somewhere else! Best thing about being here was the river view.
於 2024 年 3 月住了 3 晚
Guest Services 於 2024年3月5日的回應
Kamilah, we regret you had a negative experience and apologize for the problems you experienced during your stay. Thank you for having been our guest and we hope you enjoyed your honeymoon in the area otherwise.

10/10 優異

Tierra

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Megan- Guest Service Manager 於 2024年3月6日的回應
Tierra, thank you for taking the time to rate your stay with us. We are so glad you liked it and hope to see you as our guest again sometime!

10/10 優異

Kimberly

家人同遊
讚好：職員與服務、設施服務和住宿狀況
We only stayed one night passing through. The check in and check out was easy and fast both ladies were very nice and explained everything great. The room was good and beds were clean the room floor boards and cracks could use a good deep clean but other than the everything else was spotless. The balcony was great. The elevator was broke but they informed us at check in and asked if it was an issue. The hot tub was open and clean as well. Great room great rate
於 2024 年 3 月住了 1 晚
Megan- Guest Service Manager 於 2024年3月5日的回應
Kimberly, thank you so much for taking the time to share your raving review. We are so happy you enjoyed your visit and we will pass along your compliments to the front desk team! We hope to see you again during your next trip to the Smokies!

6/10 一般

Farukhuddin

不滿：住宿狀況
於 2024 年 1 月住了 2 晚
Megan- Guest Service Manager 於 2024年3月1日的回應
Farukhuddin, thank you for taking the time to rate your stay with us! We appreciate you having been our guest and hope to see you again sometime!

8/10 不錯

Jazmin Ortiz

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place for a great orice
於 2024 年 2 月住了 1 晚
Niki 於 2024年2月27日的回應
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!