Rating Details:
The property manager was adequately helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Our overall stay at Royal Vista cabin was wonderful! The location was perfect! Away from Gatlinburg traffic, w/in 15 min. of Food City, and a back way to get to Dollywood. We loved our visit to Dollywood & made use of the free pass offered by Bear Tracts. The cabin itself was clean upon arrival. The bathroom fixtures were clean & nice quality towels, but there were some good cobwebs in the corners of the main floor bath & a small lizard hiding in an upstairs BR. Other than that, we all had a great time while we were there and enjoyed all the amenities the cabin offered!The communication with the vacation rental management staff was very helpful on arrival in locating bedding for sofas. However, after checking out, I found out our daughter left a drawerful of clothes at the cabin. I called Bear Tracts and spoke with an understanding person who asked me to text her the exact location of the left clothes. She would give the information to housekeeping & let me know as soon as she heard back. I kept in touch with housekeeping, calling every couple of days to check on the status of the clothes. At one point, I was told by housekeeping that anything left in the cabins would be taken to the office & put in Lost and Found, which gave me hope. Unfortunately, I was never contacted by anyone from Bear Tracts again until I sent an email & a text to the hosts about 5 days later. They did get back to me that day & said they would reach out to housekeeping again the next day to follow up. Two days later, which was a full week after we checked out, I received a response that the inspector & cleaner reported nothing was found in the drawers at the property. I understand we were the ones who left the clothes & that is our bad luck. However, what concerns me the most is, since there is a procedure for handling items that are left behind, why weren’t the clothes in the Lost and Found? We KNOW clothes were left behind so, “What happened to our clothes?”