Overall the hotel has potential and is accessible to many things but they need to improve their hospitality, cleanliness and take care of the safety issues. I felt safe in the hotel although it was open to the public. The rooms are a good size & there are a variety of things to do within the hotel, including a gym, pool, restaurant, casino and arcade. I was also delighted to find out there is an amusement park on the property. As far as the rooms, the bathtub is in the middle of the room and all glass. So their is limited privacy, which is not ideal when traveling with teens and elderly parents. The bathrooms are also a safety concern as the water leaks out and makes the tiles very hazardous. Both sets of grandparents slipped and fell on this trip and not much was done about it.
Staff was kind but not necessary prompt in providing room amenities or service in the dining rooms. When we called for extra blankets, it never came. In terms of the safety issues, not only was my husband's ankles rammed into with the luggage cart which left a huge cut but the elevator will power off with people in it! My toddler was stuck in the elevator twice with her grandma and dad. My husband had to pry open the doors for them to get out. Staff did not even acknowledge what happened. Later, I came to find out this is something that happens regularly. What I really had difficulties with was roaches in the room and dining room! I won't go into details but it was horrible and overwhelming enough.
