"We stayed for two nights and appreciated the hotel’s sea view and convenient location—just a 15-minute drive from Jeju Airport and close to many tourist attractions. The room was spacious and comfortable.
However, we had a disappointing experience with the front desk staff on our departure day. We had an early morning flight, and the staff offered to book a taxi for us, assuring it would take around 10 minutes. Unfortunately, after more than 30 minutes of waiting, no taxi arrived, and we had to arrange an Uber ourselves. This delay caused unnecessary stress and nearly made us miss our flight.
Additionally, communication was challenging due to the staff’s limited English proficiency, which made resolving the situation even more difficult. We hope the hotel can improve its service reliability and staff training to better support international guests."
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