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"Absolutely fabulous hotel in a central location. We were offered and paid for an upgrade on arrival, which allowed us to access the executive lounge, which meant we had free hot and soft drinks and snacks for the whole stay. We used this extensively. The room was very quiet, even though we were next to the central station and the lift. The room was very comfortable and cosy. The hotel was spotlessly clean and staff were charming and very helpful. They were all also extremely industrious. No one was ever idle, nothing was left undone, and they worked constantly and seamlessly, e.g. at breakfast everything was tidied and cleaned straight away, everything replenished, at the front desk, staff were ensuring they had everything to hand and the public areas were spotless, etc. It was a seamless operation. I felt that everyone genuinely cared about what they did and this enhanced the customer experience. Breakfast was varied and good. The guy on the desk at breakfast was a delight. This was a great stay, made exceptional by the staff. Highly recommended - I certainly will be back. "

"The staff was great, rooms clean, and overall the location was great you weren’t in the middle but could go where you need within a 15 minute walk. "

"We were upgraded to a duplex room which was lovely, amazing views over the city. The smashed window did not look very nice although did not spoil our stay. Staff are all very friendly particularly the reception staff, a credit to the hotel. Would thoroughly recommend a stay here!"

"Amazing room with great amenities. A 2 block walk from Buchanan St bus so a perfect place to get around. The breakfast was great with a clearly marked special area for gluten free food prep - very important to me. The restaurant meals were also amazing. "

"The entire experience was fantastic. Staff were the highlight. From the front desk to the breakfast servers all top notch with friendly hospitality! "

"Hotel & room beautiful as always. Staff were nice & nothing was too much trouble. Always enjoy staying here."

"Great hotel, clean, friendly staff and central"

"Relaxing hotel"

"Room not 100% clean but friendly staff rectified immediately and offered free breakfast. "