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棕榈岛度假酒店

4.0 星住宿

Isle of Palms Resort

选择日期以查看价格

点评

8.0/10
非常棒

热门服务设施

  • 游泳池
  • 热水浴缸
  • 含停车设施
  • 商务服务
  • 洗衣房
  • 厨房

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  • 游泳池
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  • 免费 Wi-Fi
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9.0 分，总分 10，好极了，247 条点评
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  • 游泳池
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  • 免费 Wi-Fi
9.0 分，总分 10，好极了，1,000 条点评
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政策

入住

开始办理入住：14:00；停止办理入住：00:00
延迟入住需视供应情况而定
住客需年满 18 岁

退房

10:00 之前退房
延时退房需视供应情况而定
延时退房费：AUD 50

特别入住说明

前台工作时间：星期一 - 星期五 09:00 - 16:30，以及星期六 - 星期日 09:00 - 14:00
住客需提前联系住宿接待方以获取入住说明；前台工作人员将在住客到店时接待
请在抵达前至少 48 小时使用预订确认邮件上的信息联系住宿接待方，以安排入住事宜
如果您计划在14:00过后抵达，请使用预订确认邮件上的信息预先通知住宿以作安排。
住宿提供的信息可以使用自动翻译工具进行翻译

进入方式

前台

宠物

不可带宠物（但欢迎服务类动物，并且免除有关费用）

儿童及加床

欢迎儿童入住。
提供折叠床/加床，每天收费 AUD 30.0。
提供儿童床（婴儿床），每周收费 AUD 40.0

该住宿接受的付款方式

重要信息

费用

您需要到店支付以下费用。费用可能包含适用的税费：

  • 破损押金：每次入住 AUD 200
  • 住宿方在住客入住前将收取 AUD 200 的损坏押金。

这里已包括住宿向我们列出的全部收费项目。

其他项目

  • 延时退房费：AUD 50（视供应情况而定）
  • 儿童床（婴儿床）费用：每周 AUD40.0
  • 折叠床使用费：每天 AUD 30.0
  • 使用信用卡付费可能会收取额外费用

上面所列内容可能并不完整。这些费用和押金可能不包括税款，并且可能会随时发生变化。

您需知道

可能需收取加人费用，具体费用取决于住宿的政策。
入住时可能需要出示政府核发的身份证件（带照片）和信用卡或缴付现金押金，以便于支付其他杂项的费用
特殊要求视入住时的具体情况而定，可能产生额外的费用。不能保证满足特殊要求。
入住时用于支付其他杂项的信用卡上的姓名必须与预订客房时使用的主要姓名相同。
此住宿接待方接受以信用卡付款；恕不接受现金
此住宿拥有阳台、庭院、露台等户外空间，可能不适合儿童入住。如果您有顾虑，我们建议您在到店前联系住宿接待方，以确认他们是否可以为您安排合适的客房

其他注意事项

14 岁以下的儿童无大人陪同不允许使用游泳池或热水浴缸。

常见问题

棕榈岛度假酒店有游泳池吗？

是的，此住宿设有2 个室外游泳池和儿童游泳池。

棕榈岛度假酒店允许宠物入住吗？

不可以，该住宿仅允许辅助型动物入内。

停车费是多少？

该住宿免费提供自助停车。

何时可在棕榈岛度假酒店办理入住？

开始办理入住：14:00；停止办理入住：00:00。 在限定时间内可安排延迟入住。

何时可在棕榈岛度假酒店办理退房？

退房时间为 10:00。延迟退房收费 AUD 50（视客房供应情况而定）。

棕榈岛度假酒店的地址在哪里？

这家黄金海岸的家居型酒店临近机场，距离艾兰诺拉 The Pines 购物中心、棕榈滩海盗宝藏岛游乐场和巴尔特啤酒公司不到 2 公里。而且，距离Currumbin 野生动物保护区和可伦宾海滩不到 3 公里。

我可以免费取消我的预订并获得全额退款吗？

是的，此住宿部分房价类型提供免费取消服务，因为灵活预订很重要！有关例外或要求的更多详细信息，请查阅我们网站上的住宿取消政策。

点评

关于的点评

8.0

很好

7.4

清洁度

8.8

地点

8.0

员工和服务

7.4

住宿条件和设施
10 分 - 超赞。46 条好评，共有 147 条点评
8 分 - 还可以。61 条好评，共有 147 条点评
6 分 - 一般。26 条好评，共有 147 条点评
4 分 - 很差。12 条好评，共有 147 条点评
2 分 - 糟糕。2 条好评，共有 147 条点评

点评

已验证

8/10 不错

Jodie

满意：员工和服务，清洁度
Awesome place to stay, a bit disappointed the spa was not warm enough to sit in.
2023 年 6 月入住 3 晚
已验证

10/10 超赞

Peter

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Excellent Resort.

Excellent Resort with great ammenities and in a good location; accommodation was superb; customer service was also excellent. Highly recommended.
2024 年 11 月入住 3 晚
已验证

8/10 不错

Lisa

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved this property, it is a little dated but was tidy and roomy. Safe where lovely and helpful.
2024 年 9 月入住 7 晚
已验证

10/10 超赞

Terence

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great communication from the property manager and the townhouse accommodation was very good
2024 年 7 月入住 5 晚
已验证

8/10 不错

Glenn

满意：清洁度、员工和服务、住宿条件和设施
Staff great, good location, property was functional but a little dated & needs a freshening up.
2023 年 6 月入住 10 晚
已验证

10/10 超赞

Richard

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The pool was exceptional and unit was spacious and comfortable.
2023 年 10 月入住 5 晚
已验证

10/10 超赞

Simon

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Quite house inside gated community with excellent water views.
2024 年 7 月入住 3 晚
已验证

10/10 超赞

Natalie

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff were very pleasant and helpful on arrival. Location is beautiful and units are very spacious. Very family friendly. The unit had a full kitchen and washing machine and dryer. Shops across the road is a massive bonus as it has everything you need. Do not go outside without bug spray as the Midgies were terrible and we did find a few items left behind under beds. Could not get in contact with restaurant but luckily lots of options at the shops across the road, but otherwise our stay was perfect. We were very sad to leave. We will definitely be returning again.
2025 年 9 月入住 3 晚
已验证

4/10 较差

Saiyaz

不满意：客房舒适度，住宿条件和设施
Its winter and there is no heating on the top floor, rear door not locking properly didn't feel secure.
2024 年 5 月入住 2 晚
已验证

8/10 不错

Joanne

满意：清洁度、员工和服务、服务设施、住宿条件和设施
We (4 senior adults) stayed in a villa on the water. We booked a 2 bed but was put into a 3 bed. The 2nd bedroom was small with twin beds. The main bedroom was spacious with a balcony. The villa itself was a bit tired. Carpet was worn & curtains need replacing, the fan in the upstairs bathroom very noisy, but they were really the only problems. The inclusions were excellent, the kitchen had everything we needed. The outside patio area has only minimal covering & we had a week of wet weather so couldn't utilise it as much as we would have liked. The swans were great to watch. Cathy at reception was very helpful & a pleasure to do business with. The Pines shopping centre is next door (an easy walk) & you can bring back the shopping trolleys as there is a pick up area inside the resort. All in all apart from the terrible weather we had a great week here & will definately be back.
2022 年 10 月入住 6 晚
已验证

10/10 超赞

Kuirsty

满意：员工和服务、服务设施、住宿条件和设施
This property was absolutely amazing to stay at, our villa was perfect, the kitchen was not the cleanest when we arrived but it does not take away from the fantastic property. The staff were so friendly and inviting at all encounters we had with them. I am already looking at booking again next year. Extremely happy! 15/10 highly recommend this property.
2022 年 7 月入住 7 晚
已验证

8/10 不错

Marian N Andrew

满意：清洁度、员工和服务、住宿条件和设施
My wife and I enjoyed a few days of quiet which is what we were after.
2022 年 3 月入住 3 晚
已验证

10/10 超赞

terence

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall we were very pleased with the stay we had there.
2022 年 2 月入住 3 晚
已验证

8/10 不错

Kylie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Family trip.

Great place to stay some of the locals were rude, however they appeared to be older and it didn’t affect the overall accomodation
2022 年 1 月入住 3 晚
已验证

8/10 不错

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
Good
2021 年 8 月入住 2 晚
已验证

8/10 不错

真实旅客

满意：客房舒适度，员工和服务

Secure ok place to stay

Few issues before we arrived but was advised would be upgraded don’t believe we were. Apartment is secure and on the lake. Could use a paint which would make it fresher. Has everything you would need and shopping centre right next door
2021 年 6 月入住 4 晚
已验证

8/10 不错

真实旅客

满意：清洁度
Handy location at a reasonable price. Unit is a bit outdated and visitor parks are hard to get a hold of!
2021 年 5 月入住 4 晚
已验证

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Relaxing and peaceful. Close to a shopping centre
2021 年 2 月入住 3 晚
已验证

4/10 较差

真实旅客

满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
Facilities were good the problem was the unit. not only extremely basic but one can see it's very old and no one is making sure it looks good the drawers in the kitchen were loose the pipes were terrible making a huge noise when turning the water on the dinning table is made of glass, no convenient at all with kids no wifi in the unit, only in the reception no batteries in the remote control foe the price paid, this is extremely expensive
2020 年 12 月入住 3 晚
已验证

8/10 不错

Unni

满意：员工和服务，清洁度
不满意：服务设施
Location was good. Some basic housekeeping things were missing, like salt, shampoo, the utensils need replacement
2020 年 10 月入住 2 晚
已验证

8/10 不错

真实旅客

满意：服务设施，员工和服务
The kids enjoyed fishing and swimming in the pool. The unit needs to have renovations.
2019 年 12 月入住 5 晚
已验证

8/10 不错

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
There was lots of activities for the kids with pool, tennis courts, beach volleyball. No internet or pay tv made the downtime’s a bit harder. Very close to supermarket and easy access to M1 with a short drive to beach.
2019 年 9 月入住 7 晚
已验证

4/10 较差

真实旅客

不满意：住宿条件和设施，清洁度

Good area, lacking in other areas.

I was expecting so much more. The area is good. Close to shops. And highway. But it stops there. This defiantly wasn’t the cheapest option for accomodation, we booked on the knowledge we would receive two parking spots and a 3 bed townhouse with garden views notwater front! When arrived, we were on the water, not ideal with three children under 5!! When we complained we where told that’s all they had and it was an up grade , argh I’d hate to see what where originally given if that’s the upgrade! Then we where informed there wouldn’t be used of the pool spa etc across from us due to maintenance which was ok! But Then all the parking was blocked for workers, when we questioned where to park we where told we couldn’t have two parks after being told we could and they said we would have to park elsewhere! Very rude and unprofessional! The house was not clean, lacked in things like washing loquats to do dishes. We have stayed in excess of 10 places this year and this was the dirtiest and most outdated! Unfortunately we won’t return! We will return to the area but not the resort sadly!
2019 年 9 月入住 8 晚
已验证

4/10 较差

真实旅客

不满意：住宿条件和设施，清洁度
not enough detergents in property for dishes for a 7 day stay..only enough for one hand wash of dishes & one use of the dishwasher. Outdoor table dirty had not been cleaned in a long time. Accumulation of dust in the corners of toilet suite black gunk around bathroom basin sink & overflow. Hand basin in bathroom water wasn't draining very well was rectified. Tiled floors in living area hadn't been cleaned very well. We stay in apartments 2 to 3 times yearly this one was disappointing. We don't see that it is up to us to be chasing up on jobs that are below standard will not return or recommend this property
2019 年 8 月入住 7 晚
已验证

10/10 超赞

Delma&GregMorro

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The unit appeared to have been freshly Renoed &painted . Nice &quite Easy walk to shopping centre. Good security. Nice ground staff & management . What we didn't like was having to leave & come home .Regard's ,Greg & Del Morrow
2019 年 8 月入住 7 晚