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曼特拉塞拉大酒店的評價

4.5 out of 5
曼特拉塞拉大酒店
22 Surf Parade, Broadbeach, QLD

評價

8.4

很好

10 分評分，優異；1048 則評價中有 458 則" "
8 分評分，不錯；1048 則評價中有 416 則" "
6 分評分，一般；1048 則評價中有 108 則" "
4 分評分，欠佳；1048 則評價中有 52 則" "
2 分評分，很差；1048 則評價中有 14 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

8.4/10 

設施服務

8.2/10 

住宿狀況

7.6/10 

環保程度

評價

6/10 一般

Fred

家人同遊
讚好：職員與服務
停車位少，電梯等待時間很長(一部未使用長達3週了)
於 2019 年 8 月住了 14 晚

8/10 不錯

Raymond (Hing Kong)

讚好：職員與服務和客房舒適度
Decent resort apartment
Great location but sea view may not be blocked somehow. Helpful staff but facilities are a bit aged.
於 2017 年 8 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
nice view and comfortable apartment, very convenience to go every where with my kids.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Is a very nice room with family, kids are really enjoy at this apartment!!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很棒的酒店,酒店空間超大,比預期中好

8/10 不錯

真實旅客

讚好：客房舒適度
Excellent seaview from the room !!!
Nice Sea view , but the room facility is getting old . Overall very comfortable with friendly staff . Location was bit far from the city but the sea view from the rooms wins everything !

8/10 不錯

YUI KWAN (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice Hotel
The room is really big and tidy. Even the location is not really good, quite fast from the beach, but hotel provided free parking, its really good service.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
very good
very good!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Pallavi (Maungaraki)

家人同遊
讚好：整潔度、設施服務和住宿狀況
Great location, large rooms with lovely big windows. Parking was handy to have but a bit tricky with having to enter the carpark through the wrong side of the road. Wifi was extremely slow and patchy.
於 2024 年 4 月住了 4 晚

10/10 優異

Andrew

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Property was fantastic. Short walk to the beach, shops, restaurants, night life. There might be some noise on Saturday nights but it's to be expected with a great area like Broadbeach I couldn't really hear it in the top floor I was at. Would highly recommend this property!
於 2024 年 3 月住了 3 晚

4/10 欠佳

Dee

多人同遊
不滿：設施服務
I recently booked a short 2-night stay at the Mantra Sierra Grand in hopes of enjoying a relaxing getaway. Unfortunately, my experience was not relaxing as I had hoped. The amenities I was looking forward to using during rainy weather, specifically the indoor sauna and spa, were not functioning properly and out of action. Additionally, my sleep was disrupted by government construction maintenance taking place during the early hours of the morning, from midnight to 4am. I was unaware of this issue, there was no communication from reception upon check in. I did not receieve acommunication from expedia. While I understand that this situation was beyond the hotel's control, I provided feedback on check out of my second night to the reception staff suggesting that guests be placed in rooms away from the construction noise on the opposite side of the hotel for a more restful experience. I believe that more proactive communication or notification prior to the booking stay would have been beneficial in addressing this issue and providing a better solution for guest comfort. I was disappointed that the action of no verbal communication of construction and no changing of room location. Therefore resulting a horrible experiance. I am awaiting for the hotel manager to respond to my feedback.
於 2024 年 3 月住了 2 晚

8/10 不錯

Michael

Shower was mouly
於 2024 年 2 月住了 8 晚

10/10 優異

Sabine

於 2024 年 1 月住了 3 晚

8/10 不錯

Paul

於 2024 年 1 月住了 2 晚

2/10 很差

Rohit

不滿：整潔度和住宿狀況

8/10 不錯

Tania

於 2023 年 12 月住了 4 晚

10/10 優異

Rebecca

家人同遊
讚好：整潔度和客房舒適度
Cleanliness
Pool area indoor facilities not cleaned regularly and eviden marks on the walls in my unit
於 2023 年 8 月住了 13 晚

8/10 不錯

Daniel

讚好：整潔度和住宿狀況
於 2023 年 8 月住了 1 晚

8/10 不錯

Peter

伴侶同遊, 多人同遊
讚好：整潔度、設施服務和住宿狀況
The second bedroom had no power points near the bedhead. Had a lamp but couldnt plug it in within make a trip hazard of the supplied extension cord. We both have CPAP machines, so couldn't plug them in without creating a second trip hazard with extension cord I luckily brought with me. Pillows were too hard. One of the dining room chairs is falling apart. Everything else was modern, clean and tidy.
於 2023 年 8 月住了 4 晚

10/10 優異

Craig

於 2023 年 6 月住了 3 晚

6/10 一般

Lisa

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Views were misleading. Very loud from traffic, but great location.
於 2023 年 5 月住了 2 晚

10/10 優異

Debra

讚好：整潔度、設施服務和住宿狀況
The unit I stayed in would have been nice to have a standard lamp or table lamp. The coffee table needs a reno. Other than that, very comfortable.
於 2023 年 4 月住了 4 晚

4/10 欠佳

Dean

不滿：整潔度
We stayed here in 2021 without issue but this time around it was a completely different story. Carpet was dirty, couch was dirty with stains to the point we had to place a bed sheet over it. Curtains also had big stains all over them. Overall not acceptable
於 2023 年 3 月住了 5 晚

8/10 不錯

Jason (Cranbourne)

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
It’s In a great area close to everything you could ask for We had a room that face the mountains/ Gold Coast Hwy Not good
於 2023 年 3 月住了 7 晚

2/10 很差

Gaurav

多人同遊
不滿：整潔度、設施服務和住宿狀況
Over priced for property,cleaning wise is ok not upto the mark.

10/10 優異

Chandra

家人同遊
讚好：整潔度和住宿狀況
Location , service
於 2023 年 1 月住了 7 晚

4/10 欠佳

Wayne Clem

10/10 優異

Ben

家人同遊
讚好：整潔度、設施服務和住宿狀況
The three bedroom apartment we stayed in was spacious and well furnished, and we had a great view of the ocean. There is a beautiful large outdoor pool, it’s close to the beach, and there are lots of restaurants and bars within walking distance.

10/10 優異

Karen

家人同遊
讚好：整潔度、設施服務和住宿狀況
Pool perfect temperature Want to live here 😊 moving soon …. I think it was Eve on reception brilliant throughout the whole stay nothing was to much trouble. She was excellent in every aspect 😊 valuable staff member
於 2022 年 9 月住了 2 晚

6/10 一般

Denise

家人同遊
讚好：設施服務
不滿：整潔度
The glass doors in the balcony were so dirty we could not see the view outside and you could hear the noise from the street. Also, there was no body soap on the shower, cleaner forgot to fill it up. However, the pool was very nice and warm and distance to the Pacific Fair and restaurants was walkable which was great.
於 2022 年 9 月住了 2 晚

8/10 不錯

Mark

於 2022 年 4 月住了 3 晚

6/10 一般

Tracey

家人同遊
讚好：設施服務
Common areas are nice, some minor maintenance needed. Staff friendly and helpful. Apartments are all individually owned, so hit and miss what you get. Ours was well stocked in terms of cutlery and crockery, but the apartment itself was tired and while the floors and beds were clean, the oven, A/C grills, washing machine, dishwasher were all slightly grim. Shower was either cold or no pressure, friendly staff attempted to rectify promptly, but the results were minimal. Overall, pleasant stay. Didn’t expect any more for the money we paid.
於 2022 年 4 月住了 7 晚

10/10 優異

Annette

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Perfect location, views from the room are spectacular. Room was clean and very spacious and bed was very comfortable.
於 2022 年 4 月住了 4 晚
Sincerely, Rebecca Noyes General Manager 於 2022年4月19日的回應
Dear Annette, Thank you for the outstanding review, we are thrilled that you had a fantastic stay with us! We must agree, the views from our ocean view apartments are spectacular especially with these stunning Autumn sunrises we are currently experiencing. We hope to welcome you back for another great stay with us again soon.

8/10 不錯

Rachael

伴侶同遊, 多人同遊
讚好：整潔度
Great spacious apartment but the air conditioning doesn’t work properly and was hot at night when sleeping . Some of the sliding doors need some maintenance so you can open for air flow.
於 2022 年 4 月住了 2 晚
Sincerely, Rebecca Noyes General Manager 於 2022年4月19日的回應
Dear Rachael, Thank you for sharing your review on your recent stay at Mantra Sierra Grand. We are pleased that your overall stay was an enjoyable one and appreciate you bringing the maintenance items to our attention. Please be assured that these areas have been actioned. We hope to have the opportunity to welcome you back again in the future.

8/10 不錯

GIULIO

多人同遊
讚好：整潔度和住宿狀況
For a 6 bedded apt there were not enough towels other than that it was freshly furnished and painted with wonderful views
於 2022 年 1 月住了 1 晚
Sincerely, Rebecca Noyes General Manager 於 2022年2月22日的回應
Dear Giulio, Thank you for taking the time to write to us about your experience at Mantra Sierra Grand. We are so pleased to hear that your overall stay was an enjoyable one and you were able to enjoy the breathtaking views from your apartment. We can confirm that additional towels for rooms and for use at the pool area are available at reception. We thank you again for sharing your review and we hope to welcome you back again in the near future.

10/10 優異

Carmelina

家人同遊
讚好：整潔度、設施服務和住宿狀況
The furnishings of the room we were first allocated to was not fitting with the price we paid for our accommodation. The leather couch was cracked and worn. The shower had grime. There was a small basin with hardly any bench space. There was a king bed and rollaway for a three person stay. The hotel reception kindly upgraded our room to a larger, clean room and we were very satisfied with the modern furnishings. The room was well appointed with laundry and kitchen facilities, two bathrooms, a king bed and two single beds also another seating area with a sofa bed, a further lounge area, dining area and balcony with table and chairs. We had a very comfortable and pleasant stay. As we had a late checkout reception gave us an 11:00 checkout from our room and also allowed us to use the indoor and outdoor pool facilities for the day and we were able to drop off the key in the security deposit box. This was fantastic as we had an evening departure. It allowed us to utilise the day with our children. We would definitely return to the Mantra Sierra Grand as it suited our needs and they were most helpful in accommodating our needs.
於 2022 年 1 月住了 2 晚
Sincerely, Rebecca Noyes General Manager 於 2022年2月22日的回應
Dear Carmelina, Thank you for taking the time to tell us about your experience at the Mantra Sierra Grand Broadbeach. I am sorry to hear of your disappointment in your first allocated room however I am happy to read that staff were able to take swift corrective action to ensure your next room met your holiday needs and created a wonderful and memorable stay. We are so pleased you left with a positive impression of our beautiful resort and we sincerely look forward to welcoming you back when you next visit the Gold Coast.

10/10 優異

susan

家人同遊
讚好：設施服務和住宿狀況
Property was great overall Staff we’re nice Bathroom could do with an upgrade in apartment Key collection lacked instruction for pick up.
於 2022 年 1 月住了 2 晚
Sincerely, Rebecca Noyes General Manager 於 2022年1月27日的回應
Dear Susan, Thank you for posting your review from your recent stay with us at Mantra Sierra Grand. It is great to hear that you had a wonderful stay with us. We are pleased to share that we are currently in the process of refurbishment with many of our units recently undergoing some wonderful upgrades with truly stunning results. As with any refurbishment program this is completed at one room at a time and we have many more units scheduled to undergo upgrades this year. We hope to welcome you back for another great stay with us again.

8/10 不錯

Mrs E

家人同遊
讚好：整潔度
The Sierra Grand is close to the beach and close to Pacific Fair Shopping center. It’s in an excellent position. The staff were accommodating when we needed a later checkout.
於 2022 年 1 月住了 3 晚
Sincerely, Rebecca Noyes General Manager 於 2022年1月27日的回應
Dear Mrs E, Thank you for sharing your review on your recent stay with us at Mantra Sierra Grand. We are pleased to hear that our central location was suitable for your holiday needs and that your stay with us was an enjoyable one.

4/10 欠佳

Matilda

伴侶同遊
讚好：住宿狀況
Overall stay was nothing special. Our room wasn't cleaned the entire stay, towels weren't changed. The pool and spa was very average and the rooms need updating. The shower was soo grimy and the spa was very uncomfortable. If you're looking for average accommodation, stay here. If you're looking for a nicer stay I would go elsewhere.
於 2021 年 11 月住了 5 晚
Sincerely, Rebecca Noyes General Manager 於 2021年12月23日的回應
Dear Matilda, Thank you for taking the time to provide feedback following your recent stay here on the Gold Coast.I am sincerely sorry that we seemed to have fallen short in some areas surrounding your stay. I assure you these have been addressed with all Managers, to ensure this was an isolated occurrence. Due to the fully self-contained nature of our apartments, our units are not serviced daily and therefore the amenities supplied are to help get your holiday started on the right track. We can however confirm that should you require any additional supplies, we are more than happy to provide these from reception complimentary. Once again, I am sincerely apologise for any disappointed with your stay and we do hope to have the opportunity to welcome you back and restore your faith in our beautiful resort here at Mantra Sierra Grand.

10/10 優異

ronald

於 2021 年 10 月住了 1 晚
Yours Sincerely, Rebecca Noyes General Manager 於 2021年10月29日的回應
Dear Ronald, Thank for the 10/10 rating! We are thrilled that your stay with us was an enjoyable one and we look forward to the opportunity to welcome you back in the near future.

10/10 優異

Alastair

讚好：整潔度和客房舒適度
Great place
Great place, great location , I would stay again!
於 2021 年 9 月住了 1 晚
Sincerely, Rebecca Noyes General Manager 於 2021年10月29日的回應
Dear Alastair, Thank you for taking the time to share your great review! We are so pleased that your stay with us was well enjoyed and we can't wait to welcome you back again soon!

8/10 不錯

Teresa

家人同遊
讚好：整潔度、設施服務和住宿狀況
No free Wi-fi!! Like, what year are we in? 2001 or 2021??
於 2021 年 9 月住了 2 晚

8/10 不錯

Katrina

多人同遊
讚好：整潔度、設施服務和住宿狀況
Very centrally located in Broadbeach, walking distance to beach, restaurants, shopping, trams. Apartment was huge and perfectly suited for us.
於 2021 年 9 月住了 1 晚

8/10 不錯

真實旅客

伴侶同遊, 多人同遊
讚好：設施服務和住宿狀況
It was a good stay. Close to Dracula’s, the casino and Pacific Fair and heaps of restaurants. Only problem when booking was we ordered two rooms but they couldn’t put them near each other. Or even close. 24 floors apart.
於 2021 年 6 月住了 2 晚

6/10 一般

真實旅客

Close to Pacific Fair
於 2021 年 4 月住了 5 晚
Sincerely, Rebecca Noyes General Manager 於 2021年5月20日的回應
Thank you for taking the time to share your review. We are so pleased that the central location of our property fitted in perfectly with your holiday needs. We hope to welcome you back again soon.

8/10 不錯

Quinn

多人同遊
讚好：整潔度和客房舒適度
Mantra Sierra Grand Long Weekend Getaway
3 bedroom apartment was spacious and beds were very comfortable. Restaurants at Broadbeach all within walking distance as well as Casino and Shopping Mall. Nice big balcony and staff were very friendly and professional. Great location for what we planned to do for the weekend. The hall way had a very strong curry smell I assume from the Indian Restaurant downstairs but this didnt really come into the actual room. Would return so overall a good experience.
於 2021 年 4 月住了 2 晚
Sincerely, Rebecca Noyes General Manager 於 2021年5月24日的回應
Dear Quinn, Thank you for taking the time to leave us your post-stay feedback! I am glad you enjoyed our central location and found our teams friendly and helpful. It is great to hear that you found your room to be spacious and comfortable and were able to enjoy those stunning Gold Coast views from your balcony. We look forward to hosting your next holiday when visiting the Gold Coast.

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
We stayed for 2 nights. The room was very high quality with great views. Staff were very friendly and helpful. My only comments are that there was no coffee machine - only a plunger - and coffee machines are standard in most high end accommodation these days. Also, the kitchen could be a bit better appointed with dishwashing/dishwasher supplies and some standard pantry items such as olive oil, salt and pepper. But otherwise, we had a great stay.
於 2021 年 4 月住了 2 晚
Sincerely, Rebecca Noyes General Manager 於 2021年5月24日的回應
Thank you for sharing your review on your recent stay with us at Mantra Sierra Grand. We appreciate your constructive feedback and are pleased to hear that overall your stay with our resort was an enjoyable one.

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Hotel was great had a nice gym the room was spacious Broadbeach is a great spot to stay on the Gold Coast
於 2021 年 4 月住了 3 晚
Sincerely, Rebecca Noyes General Manager 於 2021年5月24日的回應
Thank you for taking the time to post your review following what sounds like a great visit to the Gold Coast. We hope to have the opportunity to welcome you back again soon.

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、設施服務和住宿狀況
the unit was fine but we were 404 and the noise was constant. We thought we were getting wifi but there was none available unless we paid. there was no wifi in public areas and the computer in the lobby wasn't working
於 2021 年 4 月住了 3 晚
Sincerely, Rebecca Noyes General Manager 於 2021年5月25日的回應
Thank you for choosing to stay with us on your most recent visit to the Gold Coast. Unfortunately our idyllic central location does have our property situated right in the heart of all that Broadbeach has on offer and some surrounding noise can be heard. Please accept our apologies for any inconvenience this caused during your stay with us and we do hope that overall your holiday to the Gold Coast was an enjoyable one.