The hotel has aged significantly since our last stay here. But still has all the charm even though it isn't attached to the 'Versace' brand directly.
We did have a bad experience with one person, Maria, at the reception at time of check out. We received vouchers for drinks and dining credits when we checked in. This wasn't part of the Expedia booking and seems the person who checked us in made a mistake. We did utilise these credits during our stay assuming this was on offer to all.
When we presented these at check out, Maria responded saying there is no package attached to our account. She rudely said that the voucher we showed her 'is just a piece of paper' insinuating we were trying to pull something off. She also condescendingly kept asking me if I can see any of this in my Expedia booking. We argued that this 'piece of paper' was presented to us by them, and we could have dined elsewhere - especially given the limited options for vegetarians. We stayed there for a week and the amount in credits was not much at all, however it was a matter of principle. The Manager was kind enough to understand what had happened and immediately resolved this.
However, Maria's behaviour did make me think whether they hand these out to everyone at check in only to later rescind, dismiss it and charge you. Insinuation can go both ways.
But can't take anything away from any of the other wonderful staff we engaged with during our stay. And the hotel still retains most of it's charm.