Great location, basic room, clean but could use an update. Lift out of action atm so we got some steps in. Reception only open on the last day and he seemed lovely. We were sent communication via email for all our needs re check in and check out.
Helen
於 2024 年 3 月住了 3 晚
2/10 很差
Matthew
商務旅客
2024年3月15日
不滿:整潔度、設施服務和住宿狀況
First, a warning... They take a photo of the front and back of your credit card when you check in.
The place was absolutely disgusting. I stay in the Gold Coast quite a bit and thought that this time I would just stay in an ok place and nothing fancy.
Stayed on the first of March for 2 nights. Had to leave after the first night and book a different place because of a strong smell of urine and a solid chunk of human waste that was left on a spare blanket.
Advised that they should be in contact with me about compensation. they never called.
I got Expedia to contact them about a refund. They refused.
The place is gross. So gross that I had to book another place to leave this place for my second night. It was actually that bad.
And they clearly accept this as standard because they wouldn't even entertain even a partial refund.
There's a group of about 5000 people all around Australia that travel to the Gold Coast several times every year to attend business events. I'm going to make sure they stay clear of this dumpster fire.
Matthew
6/10 一般
David
2024年3月1日
Not as quiet as expected
David
於 2024 年 2 月住了 5 晚
6/10 一般
CHRISTINE
2024年2月25日
Received no information about how to get in.
Lift very slow and broken down when I wantedto leave which meant that I had to rely on another guest to finish pacling and bring my gear down.
Receiption not open when advertised.
CHRISTINE
於 2024 年 2 月住了 8 晚
2/10 很差
Paul
伴侶同遊
2024年1月23日
不滿:整潔度、設施服務和住宿狀況
When we arrived we had an apartment allocated that was very dirty but absolutely stank of long term cigarette smoke it permeated everything and in fact the whole complex stank. They offered another apartment and this one had not even been cleaned. One lady from another one of their resorts came and did her best but the kitchen was flithy, the drawers were flithy and had food scraps in them. The cooktop was in such bad condition did not use it. This is room stank as well just not as bad. A drawer under the bed was out and broken on the floor and one window by the bed had no curtain so you could see straight into the bed. On further review the air con unit on the deck had rubbish under it clearly no one had even bothered to check it and had not done so for a while. Management sorted the drawer and curtain but took some of the deck rubbish but clearly did not really care. We spent the 1st 2 days cleaning and had to buy air freshners to get the atmosphere right. Old facility needing major maintenance including the slowest lift ever experienced, extremely dissatisfied with accomodation and have asked them what they are going to do about it was not up to standard for money paid and we are chasing for a partial refund. Summary terrible and apart from lady first day complacent staff. They said would review refund request never came back. We have been to the Gold Coast frequently much better options, avoid this property.
Paul
於 2024 年 1 月住了 6 晚
8/10 不錯
Catia Marlene Da Silva Monteiro Dos (Sydney)
伴侶同遊
2024年1月12日
讚好:整潔度和設施服務
Catia Marlene Da Silva Monteiro Dos
於 2023 年 12 月住了 7 晚
6/10 一般
Jaxon
2023年11月13日
Jaxon
於 2023 年 11 月住了 4 晚
6/10 一般
真實旅客
2023年9月17日
Very basic old style accommodation. Too much outdoor lighting at night. Blockout drapes did not fully fit the openings. Thrre was no natursl light during the day due to the tall builing next door. Barbeque had been out of order for sometime but there wss no mention about it. Web info says to contact using given numbers, but they did not work at any time. Had to look up their website for email. Reception was never open.
真實旅客
於 2023 年 8 月住了 8 晚
8/10 不錯
Michael
伴侶同遊
2023年7月9日
讚好:整潔度、設施服務和住宿狀況
Good location, with comfortable until layout. A very quick walk to the beach and many local dining options, including the local surf club.
Michael
於 2023 年 7 月住了 2 晚
4/10 欠佳
Lisa
家人同遊
2023年4月25日
不滿:整潔度和住宿狀況
Would not recommend for the price. Very old .. poor facilities in comparison to others for price. No staff ever at reception.. smell of smoke from tenants everywhere ..
Lisa
10/10 優異
Gregory
2023年2月27日
讚好:整潔度、設施服務和住宿狀況
Good value, excellent off street parking, perfect location , very sleek check in !
Gregory
於 2023 年 2 月住了 6 晚
6/10 一般
Jing
親子同遊
2023年1月27日
讚好:整潔度
It was what I was looking for: close to the sea and shopping. Great place!
Jing
於 2023 年 1 月住了 4 晚
8/10 不錯
Emma
伴侶同遊
2023年1月17日
讚好:整潔度
Pleasant stay
Emma
4/10 欠佳
Paul
家人同遊
2022年9月21日
讚好:整潔度
不滿:住宿狀況
The location was handy enough - a 10 minute walk to shops, restaurants and beach.
The place offered everything it said but was terribly tired eg gnarled toilet seat, corroded shower, grotty floor tiles. A thick layer of dust at the back of the bed. TV screen was really grotty - making it look unclean. The kitchen supplies were scarce eg 3 coffee and 3 tea bags for 3 people over 3 days and a price list of 50c and $3 for a toilet roll for additional (if you could get to the front desk when it was open. It seemed rather mean-spirited. Parking was tight requiring a 20-point turn to park. Worse of all we booked for 3 adults and the unit was only suitable for a double - only a double bed and and worse of all an extremely uncomfortable sofa bed plonked right in front of the TV (I had to take ibuprofen every night to get at least some sleep).
Overall a disappointing stay and I could not recommend this place.
Paul
於 2022 年 9 月住了 3 晚
8/10 不錯
Bernard
2022年9月19日
讚好:整潔度、設施服務和住宿狀況
would be nice if there are tissue paper. I couldn't find any.
Bernard
於 2022 年 9 月住了 3 晚
10/10 優異
kapene
伴侶同遊, 商務旅客
2022年7月16日
讚好:整潔度、設施服務和住宿狀況
Nice clean property, close to pacific fair and oasis shopping Center.
kapene
於 2022 年 7 月住了 3 晚
8/10 不錯
真實旅客
2022年5月10日
讚好:整潔度和客房舒適度
真實旅客
於 2022 年 4 月住了 10 晚
6/10 一般
Anthony
2022年4月27日
Anthony
於 2022 年 4 月住了 5 晚
6/10 一般
Shirley
2022年4月3日
不滿:整潔度
Walking distance to beach, restaurants, shopping
Shirley
於 2022 年 3 月住了 3 晚
8/10 不錯
Anna
家人同遊
2022年3月29日
讚好:整潔度和設施服務
Loved it was central to beach & shops
Needs to be renovated
Anna
於 2022 年 3 月住了 4 晚
6/10 一般
michael
伴侶同遊
2022年3月8日
讚好:整潔度和住宿狀況
The property is next door to a massive high rise developement site with high noise levels day and night from the construction works. Had i known this i would not have booked this apart,i asked the manager to change rooms and was told impossible as full. do not stay at this place !!!