Dear Joaquim, Thank you very much for your kind feedback.It is a pleasure to know that the cleanliness of our rooms, the overall condition of our hotel, and the level of service provided by our staff met your expectations. We are also delighted to hear that our breakfast selection was to your liking, offering a variety of choices to start your day right.At Barceló Margaritas, we strive to create memorable experiences and it seems we have succeeded during your visit. Our team takes great pride in maintaining high standards in every aspect of our service.We look forward to welcoming you back for another memorable experience.Best wishes,Tatiana Alonso.Guest Experience Manager

Dear Amber,Thank you for your positive feedback.It is truly rewarding to read that you found our culinary offerings to be fantastic and our staff's service to be commendable. We strive to provide our guests with a memorable experience, and we are delighted that we could exceed your expectations. We're also thrilled to hear that you found our hotel to be the perfect place for your stay, and we hope that the room amenities contributed positively to your comfort. Your satisfaction is our greatest reward, and your kind words will be shared with the entire team here at Barceló Margaritas.We look forward to welcoming you back on a future occasion.Best regards,Ignacio EncinasGuest Experience Manager

Dear Alexandru Marius,Thank you for your review.We appreciate that you chose to stay with us and regret to hear that you felt the service fell below the standards expected of us; please accept our apologies for any inconvenience. Our aim is to ensure that each of our guests feels welcomed and at home during their stay with us; please rest assured that your remarks have been duly noted and will be addressed with the team member concerned.We look forward to welcoming you back. Best regards,Ignacio EncinasGuest Experience Manager

Dear Alexandru,Thank you for your review.We are pleased that you had a pleasant stay. However, we have taken note of your remarks about the heated pool and will be taking them into consideration.We look forward to welcoming you back. Best regards,Melania SuárezGuest Experience Manager

Dear Rachel,We appreciate that you took the time to share your experience with us.We are delighted to hear that you appreciated our beautiful landscaping, cleanliness, and entertainment offerings. Our free shuttle buses are indeed a convenient way for our guests to explore the nearby areas.We apologize for any inconvenience you experienced with the tidying up throughout the day and the milk availability for your morning tea. We will take your feedback into consideration to improve our services for future guests. We look forward to the pleasure of welcoming you back on future occasions.Best regards,Ignacio EncinasGuest Experience Manager

Dear David, Thank you very much for your kind feedback.We are thrilled to hear that you enjoyed our all-inclusive package and found the food to be excellent and the drinks plentiful. Our team works hard to provide a wide variety of options and a comfortable atmosphere for our guests.It's great to know that you appreciated the cleanliness of our hotel and the service provided by our staff. We strive to ensure that our guests have a comfortable and enjoyable stay. We also appreciate your feedback on the room comfort, as it helps us to continually improve our facilities and services.We look forward to welcoming you back for another memorable experience.Best wishes,Ignacio Encinas GastacaGuest Experience Manager

Dear Edmar,Thank you for sharing your experience.We regret that the entertainment at our hotel fell short of your expectations, however, we have taken note of your comment which will help us as we work to improve our services. We are, nevertheless, pleased that you had an enjoyable stay with us. Your enthusiasm for our team is very much appreciated and will be a great source of motivation, we will certainly not hesitate to convey your compliments to all of them. We are also delighted to know that you appreciated the hotel facilities and thank you for highlighting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We hope to welcome you back in the future. Best wishes,Melania SuárezGuest Experience Manager

Dear Grace,Thank you for your positive feedback.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We look forward to welcoming you back on a future occasion. Best wishes,Melania SuárezGuest Experience Manager

.Dear David,Thank you for your feedback! We are glad to read that you found our hotel spotlessly clean. We take cleanliness and hygiene very seriously in all areas of the hotel to ensure a pleasant and safe stay for our guests.We also appreciate your comments about the windows at reception. We will address this with our cleaning team and work to ensure that all areas of the hotel, including the reception windows, are clean and sparkling for our guests. We hope you have a pleasant stay with us and enjoy our beautiful pool area. Thank you for choosing our hotel!Best regards,Fran LezcanoGuest Experience

Dear Emilie,We are thrilled to hear that you had a wonderful 5-night stay in our hotel! It's great to know that you found our staff lovely, our hotel clean and our surroundings beautiful. We're glad that you enjoyed our breakfast, which offers a delicious and varied selection of items. It's wonderful to hear that you had a great experience with us and we look forward to welcoming you back to our hotel when you return to Gran Canaria. Thank you for your kind words and for choosing to stay with us!Best regards,Fran LezcanoGuest Manager

Dear Elizabeth, thank you for sharing your review with us.We appreciate your insight about the lack of information provided and will do our utmost to improve this aspect of our services. For a future occasion please do not hesitate to contact our reception desk or any other member of our staff, for anything we may do for you to fully enjoy your stay among us. We are also very pleased to know that you appreciated the quality of our restaurant and it is a pleasure to know that our staff and facilities met your expectations.We look forward to the pleasure of welcoming you back on future occasions. Best regards,Fran LezcanoGuest Experience Manager

Dear Hanan, Thank you for your positive feedback. We are delighted to read that you enjoyed your stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We are happy to know that you have enjoyed your birthday during the stay with us. We look forward to welcoming you back on a future occasion. Best regards, Fran Lezcano Guest Experience Manager

Dear Katie, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Hotels we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Once more we thank you for sharing your valuation with us and look forward to serving you again soon. Kind regards

Dear guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to read that your holiday at our Occiddental Margaritas was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards

Dear guest, En primer lugar, nos gustaría agradecer los comentarios que ha compartido referente a su reciente visita a nuestro hotel Occidental Margaritas. Our aim is to offer a new leisure idea so that in addition to enjoying your holiday in a complete holiday hotel, you have the opportunity to improve your physical and mental well-being using the CrossFit facility. The classes are free for all hotel guests and given in small groups, to ensure that the exercises are correctly performed and results are maximised. Our CrossFit programme is also very flexible which means that everyone can benefit from it. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards

Dear Guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Margaritas hotel and are delighted to read that we were able to match your expectations. We are thrilled you enjoyed your All Inclusive type of meal plan, allowing our guests to take advantage of our different bars and restaurant throughout the day and are grateful for your highlight on the quality of the products and drinks including in its board. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely

Dear David, The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review. We understand that our hotel might not be the best resort for your holidays, however, we believe that The Occidental Margaritas is ideal for families, couples and singles ( male and female ) seeking a refuge of sun and sand, with the best climate and fun to be had, including the incomparable dunes at Maspalomas. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards

Dear David, We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Margaritas hotel and we thank you for your kind recommendation to Booking’s readers. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday expérience, we are therefore very pleased to read that you were satisfied with yours. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards

Dear guest, hank you very much for sharing this great review of your recent stay at Occidental Margaritas. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. KInd regards

Dear guest, First of all, we congratulate you for your birthday and we thank you for choosing our Occidental Margaritas hotel for such a special occasion.We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. Children are always very welcome among us and are kept entertained by our professional Mini Club staff who organizes a wide array of activities for our little guests to take full advantage of their stay, with enriching games and fun sport activities designed to expand kids’ horizons and create new friendships in a multicultural environment, it is indeed very rewarding to read that your son/daughter left with nice memories of his/her holidays among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards

Dear client, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal experience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Kind regards,

Dear guest, Thank you for sharing a review of Occidental Margaritas As you could see in internet, our hotel stands out for its great variety of services and facilities. An example of this is its 2 swimming pools, entertainment programme, tennis court and fitness studio ( 24 hours open ), in addition to the Margaritas CrossFit, a new and complete outdoor CrossFit Box with a personal trainer. Spanish legislation requires the use of pasteurized egg products in restaurants, cafeterias, bars, pastry shops, seasonal establishments, central kitchens, collective dining rooms and any other establishment that prepares and / or serves meals; for the preparation of foods in which the egg appears as an ingredient. We would like to take the opportunity to point out that our hotel, like all the hotels of our chain, undergoes regular independent audits sent both by the company and the tour operators we collaborate with to ensure our strict food safety management procedures, imposed on a global level by the company, are being followed and respected at all times; under no circumstances would we put our guests health at risk, their safety being of course our main concern. We sincerely regret reading that you found cockroaches in our installations, We have in place a regular pest-control plan and of course work hard on a daily basis to avoid their presence within our grounds, however at certain times of the year, depending on the climatology of Gran Canaria, the presence of insects is unfortunately unavoidable, we ask that you please accept our sincerest apologies for the inconveniences caused to you. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services Kind regards

Dear guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Hotels we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We do apologize for the technical problems you encountered, For a future occasion, please do not hesitate to contact the reception in everything you need, the team will do everything possible to find an immediate solution for you. Please accept our sincerest apologies for the delay with the coofe machines, , our team will do its utmost to find an immediate solution. It fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards

Dear Christian, Firstly we would like to thank you for choosing our Occidental Margaritas hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. It is our goal to achieve maximum customer satisfaction, and when we can we always try to make special wishes come true. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards

Dear George, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Our hotel is at 3 minutes in taxi to Yumbo Centrum or 10 minutes walking. We understand it wasn´t the best location for your holidays,but we are in an unbeatable location to visit the wonders of a vacation in Gran Canaria. We lament reading your disappointment with the safe. We provide from reception instructions in all the languages, for a future occasion, please do not hesitate to contact the reception desk for anything you may need, the team will do its utmost to find an immediate solution for you. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Kind regards

Dear guest, Firstly we would like to thank you for the review you shared following your recent visit to our Occidental Margaritas hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your comment regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Gran Canaria. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. KInd regards