Residences in Grand Est

"Great location and the front desk was very helpful. Within walking distance to all attractions. "

"Amazing people "

"Excellent breakfast "

"Everything was lovely."

"ok"

"Breakfast was good, gym has just a couple of treadmills and a bike, really basic. Overall good "

"Everything about this hotel including the location, staff and customer service are excellent. Its my go to place and I book it every time I can when I am in Reims, 5 Stars and more an amazing place to stay."

"The room was great! The staff was wonderful!"

"Guests are not allowed to use the refrigerator; if you want to use it, you have to pay 10 euros. I paid 250 euros per room per night. The minibar is off-limits; if you want to eat anything, you have to pay a 100 euro deposit. Most five-star hotels include this in the room rate. When I asked if they could remove items from the refrigerator so I could store yogurt and medicine, the hotel said they could, but I would have to pay an extra 10 euros. The room was very old. The air conditioning didn't work; I asked the hotel to fix it, but they sent a fan instead. The curtains wouldn't open. When showering, the hot water suddenly turned cold. This is a five-star hotel? It doesn't deserve five stars; two stars would suffice. I feel terrible; it was a really bad experience."