Super easy check in process, we were an after midnight check in & if wasn’t difficult at all
Ashley
於 2024 年 5 月住了 1 晚
SR 於 2024年5月21日的回應
Thank you so much for the great feedback and for staying with us!
6/10 一般
Linda
家人同遊
2024年4月20日
讚好:整潔度、職員與服務和住宿狀況
The room was a king with a sleeper sofa. When using the sleeper sofa the room is so small you can’t walk from the bed around the sleeper sofa to get to the bathroom.
We had to shift the furniture around to get enough space to get through.
We have stayed at Bonvoy hotels for years & have never had this problem. Besides, this was probably the most we paid for a 1-night stay.
I was very disappointed with our stay.
Linda
於 2024 年 4 月住了 1 晚
AGM 於 2024年4月21日的回應
I'm sorry for the space issues you had. We do have rooms with 2 queen beds available for reservations so that no sofa sleeper is needed. We hope we get to host you again. Thank you.
6/10 一般
John
伴侶同遊
2024年4月15日
不滿:整潔度和住宿狀況
Rooms are dated. Hair on the bathroom floor and in the tub. We didn’t complain as we’re not like that, but what pushes me over the edge is a stupid $10 fee that showed up on my visa for parking our car. Have you ever been to Grand Junction? Pure gouging!
John
SR 於 2024年4月16日的回應
Thank you for your feedback. We apologize if the parking fee was an inconvenience during your stay. We are among several hotels in this area that charge and we have done so since 2019 and we are the cheapest amongst the Marriott and Hilton hotels in this area. Many hotels, such as ours, choose to charge for parking regardless of location and we do have a very busy lot the majority of the year. We hope the remainder of your stay went well and we hope to host you again in the future!
6/10 一般
Kristen
家人同遊
2024年4月15日
讚好:整潔度
My hair dryer was broken, called down to front desk three time because they didn’t answer. Finally got ahold of someone who said they would check on if they had an extra and bring it up. I ask them to call me back either way so I wasn’t waiting up all night, never heard back. Pool was also the smallest hotel pool I have ever seen.
Kristen
於 2024 年 4 月住了 2 晚
SR 於 2024年4月16日的回應
Thank you for your feedback and for staying with us! I am so sorry there was lack of follow up on your guest issue. Our sincere apologies! We sure hope to host you again in the future!
2/10 很差
Juan
家人同遊
2024年4月14日
I didn’t stay at this hotel, I checked in and bathroom was dirty, it had used toilet paper and it smelled disgusting, it was really noisy, I left the property, didn’t spend 20 minutes there, I need a refund since I didn’t used your property
Juan
於 2024 年 4 月住了 2 晚
SR 於 2024年4月16日的回應
Thank you for the feedback. Are you sure this was meant for our property? If so please reach out directly to the hotel so we can review because this is not something we were ever made aware of and if it was we will want more information so we can address it. Thank you!!
6/10 一般
Holly
家人同遊
2024年4月14日
不滿:職員與服務和設施服務
The receptionist, unfortunately, displayed a less-than-professional demeanor during my visit. Instead of providing a pleasant service, she made me rather uncomfortable in front of numerous others. As someone who reserved two rooms, I anticipated a certain degree of respect and consideration. Find a different place to stay.
Holly
於 2024 年 4 月住了 1 晚
SR 於 2024年4月16日的回應
Thank you so much for the feedback! Great service is one of our top priorities and I am so sorry that we didn't meet expectations with your stay. I will be sure to share your feedback with the staff. We hope to host you again!
2/10 很差
Holly
家人同遊
2024年4月14日
不滿:整潔度、職員與服務、設施服務和住宿狀況
The property certainly reflected its advanced age and, regrettably, the bedding resulted in an unpleasant skin reaction. I also came across a staff member whose manners were less than appropriate. Unfortunately, it fell short of the standards I usually associate with the Marriott brand. I would suggest reconsidering your options and looking for alternative accommodations.
Holly
於 2024 年 4 月住了 1 晚
AGM 於 2024年4月14日的回應
I'm sorry you didn't have the stay you expected. We hope you give us another chance to make your stay with us an excellent one.
10/10 優異
Scott
伴侶同遊
2024年4月13日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We didn’t arrive until 1:40 AM but they were courteous and helpful
Scott
於 2024 年 4 月住了 1 晚
AGM 於 2024年4月14日的回應
Thank you for your great review! I'm happy to hear that our staff was so helpful
4/10 欠佳
Lisa
2024年4月5日
不滿:整潔度和住宿狀況
Lisa
於 2024 年 4 月住了 3 晚
AGM 於 2024年4月6日的回應
I am sorry your stay wasn't as great as we hope for. Please let us know how we can improve for future stays.
2/10 很差
Ronald
2024年4月2日
不滿:整潔度、職員與服務和住宿狀況
Broken
Ronald
於 2024 年 4 月住了 1 晚
AGM 於 2024年4月3日的回應
I'm sorry you did not have a stay worth a rating of 5 out of 5. May I ask what we can do to improve guest stays?
10/10 優異
Briana
家人同遊
2024年4月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was friendly. Clean rooms
Briana
於 2024 年 3 月住了 2 晚
AGM 於 2024年4月3日的回應
Thank you for your great rating! We hope to host you again next time you are in Grand Junction.
10/10 優異
Kyle (Dallas)
2024年4月1日
Kyle
於 2024 年 3 月住了 1 晚
AGM 於 2024年4月21日的回應
Thank you for your great rating! We hope to host you again in the future
10/10 優異
Nancy
2024年4月1日
Clean rooms polite staff. Big towels
Nancy
於 2024 年 3 月住了 2 晚
AGM 於 2024年4月3日的回應
Thank you for your great rating! We hope to host you again next time you are in Grand Junction.
4/10 欠佳
Bill
家人同遊
2024年3月27日
不滿:職員與服務、設施服務和住宿狀況
Chintzy. $10 to park a car.Don't most people checking into a hotel in Grand Junction arrive by car? Just a hidden nuisance fee. Two people-two coffee 'pods'-one regular, one de-caf. Complementary hot water available in the lobby. Come on!!
Bill
於 2024 年 3 月住了 1 晚
SR 於 2024年3月27日的回應
Thank you for your feedback and for staying with us! We apologize if the parking fee was an inconvenience during your stay. It is listed on our website and it is included in confirmation email details upon booking, we are so sorry if it was not clear. All major branded hotels in our market charge for parking and we are actually the cheapest. We have unlimited complimentary coffee in all guest rooms and we are happy to provide more as needed but we are not allowed to have complimentary coffee in our lobby due to our Starbucks license in our restaurant. We hope to see you again soon!
8/10 不錯
Linda
家人同遊
2024年3月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We take issue with the $10 parking. It was a hidden cost and unnecessary.
Linda
於 2024 年 3 月住了 1 晚
SR 於 2024年3月27日的回應
Thank you for your feedback and for staying with us! We apologize if the parking fee was an inconvenience during your stay. It is listed on our website, all third party websites, and it is included in confirmation email details upon booking, we are so sorry if it was not clear. All major branded hotels in our market charge for parking and we are actually the cheapest. We hope to see you again soon!
10/10 優異
Justin
2024年3月26日
Justin
於 2024 年 3 月住了 1 晚
AGM 於 2024年3月29日的回應
Thank you for your excellent rating! We hope to host you again on your next travels to Grand Junction.
10/10 優異
Trevor
2024年3月25日
讚好:整潔度、職員與服務和住宿狀況
Trevor
於 2024 年 3 月住了 1 晚
SR 於 2024年3月27日的回應
Thank you for the great 5 star review!
6/10 一般
Justin
2024年3月24日
不滿:職員與服務
Justin
於 2024 年 3 月住了 1 晚
SR 於 2024年3月27日的回應
Thank you so much for the review! We hope to host you again!
10/10 優異
Maricela
家人同遊
2024年3月17日
讚好:整潔度、職員與服務和住宿狀況
Great clean location
Maricela
於 2024 年 3 月住了 1 晚
AGM 於 2024年3月17日的回應
Thank you for your excellent rating! We hope to host you again on your next stay in Grand Junction.
6/10 一般
Fang
2024年3月16日
讚好:職員與服務
不滿:住宿狀況
The king size mattress is too soft. It hurting the back.
Fang
於 2024 年 3 月住了 1 晚
AGM 於 2024年3月20日的回應
We are sorry that your stay wasn't better. We do have new beds arriving soon so on your next stay to Grand Junction, we hope to exceed your expectations and provide a better stay for you.
6/10 一般
Brendan
2024年3月11日
讚好:職員與服務
不滿:整潔度
Brendan
於 2024 年 3 月住了 1 晚
AGM 於 2024年3月13日的回應
Thank you for your review. May I ask why you gave us a 3?
10/10 優異
Mark
2024年3月3日
讚好:整潔度、職員與服務和住宿狀況
The Bar and Bistro were convienent and tasty
Mark
於 2024 年 2 月住了 1 晚
AGM 於 2024年3月3日的回應
Thank you for the 5 out of 5 rating! We hope to serve you again.
10/10 優異
David
2024年3月2日
David
於 2024 年 3 月住了 1 晚
AGM 於 2024年3月23日的回應
Thank you for the great review! We hope to host you again in the future!!
10/10 優異
James
2024年3月1日
讚好:住宿狀況
Nice
James
於 2024 年 2 月住了 1 晚
AGM 於 2024年3月1日的回應
Thank you so much for your 5 out of 5 review! We hope to host you again in the near future!
10/10 優異
Keith
多人同遊
2024年2月25日
Wonderful Bistro!
Keith
於 2024 年 2 月住了 1 晚
AGM 於 2024年2月25日的回應
Awesome! We appreciate the 5 stars!
10/10 優異
Candi
伴侶同遊
2024年2月22日
讚好:整潔度、職員與服務、設施服務和住宿狀況
There is a bistro in lobby that serves sandwiches, hamburgers,and an assortment or food. It’s nice not having to drive to get a bite to eat. Staff is very nice.
Candi
於 2024 年 2 月住了 1 晚
AGM 於 2024年2月25日的回應
Thank you for the great 5 star review! Glad our food, hotel, and staff made your stay.
10/10 優異
真實旅客
2024年2月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2024 年 2 月住了 1 晚
SR 於 2024年2月20日的回應
Thank you so much for the great review!
10/10 優異
Joe
2024年2月15日
讚好:整潔度、職員與服務和住宿狀況
Joe
於 2024 年 2 月住了 1 晚
SR 於 2024年2月20日的回應
Awesome! So glad you enjoyed your stay!
6/10 一般
Christy
2024年2月13日
讚好:整潔度、職員與服務和住宿狀況
Christy
於 2024 年 2 月住了 1 晚
SR 於 2024年2月20日的回應
Thank you for staying with us! We hope to host again soon!
10/10 優異
Alberto
家人同遊
2024年2月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Easy check in. Friendly staff
Alberto
於 2024 年 2 月住了 1 晚
SR 於 2024年2月20日的回應
Thank you so much for the review and feedback! We appreciate it!
10/10 優異
Amber
親子同遊
2024年1月28日
讚好:整潔度和設施服務
Nice hotel clean and friendly staff
Amber
於 2024 年 1 月住了 1 晚
SR 於 2024年2月5日的回應
Thank you so much for the feedback! We hope to host you again!
10/10 優異
Sybil (Russell)
伴侶同遊
2024年1月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great rooms. Quiet. No issues
Sybil
於 2024 年 1 月住了 1 晚
SR 於 2024年2月5日的回應
Awesome! We appreciate the 5 stars!
10/10 優異
Greg
商務旅客
2024年1月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
I really enjoyed my stay. I stayed as part of the Rotary Youth Exchange weekend. The facility seems to be a great fit for the event. The location of my room, #102 would have been perfect during the week because I exercise every week day and it was very reasonably close to the workout room with a sound separation door between them
Greg
於 2024 年 1 月住了 2 晚
SR 於 2024年2月5日的回應
Thank you so much for your review and feedback! We are so glad you enjoyed the hotel. We love hosting your group each year!!
2/10 很差
真實旅客
2024年1月19日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Find somewhere else.
Charged for parking. TV was old and remote barely working. No guide on the TV. No smart TV or USB plug ins. Room was 87 degrees and thermostat would not work. Had to manually set the wall heater. Finally opened the window. Fire alarm went off in the middle of the night. 11 degrees outside. No management present. No nothing.
真實旅客
於 2024 年 1 月住了 1 晚
SR 於 2024年2月5日的回應
Thank you so much for the feedback! We are sorry the stay didn’t go better. Luckily a lot of the things you mentioned are actually in the works but we apologize we didn't have them during your stay. Also our sincere apologies for the alarm issue. We had a pipe freeze and management came in as quickly as possible to try to resolve the issue but we understand it was a disturbance during your visit. We hope to have another opportunity to host you again in the future!
8/10 不錯
Andrew
2024年1月15日
讚好:整潔度、職員與服務和住宿狀況
Andrew
於 2024 年 1 月住了 2 晚
SR 於 2024年2月5日的回應
Thank you so much for staying with us and for your review and feedback!
10/10 優異
Helena K
2024年1月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Helena K
於 2024 年 1 月住了 1 晚
SR 於 2024年2月5日的回應
Awesome! We appreciate the 5 stars!
10/10 優異
Misty
2024年1月12日
讚好:整潔度、職員與服務和住宿狀況
.
Misty
於 2024 年 1 月住了 1 晚
SR 於 2024年2月5日的回應
Thank you for the great 5 star review!
10/10 優異
Wren (Glenwood Springs)
2024年1月12日
讚好:整潔度和職員與服務
不滿:住宿狀況
Wren
於 2024 年 1 月住了 1 晚
SR 於 2024年2月5日的回應
Thank you for the great 5 star review!
10/10 優異
Michael
2024年1月10日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Michael
於 2024 年 1 月住了 1 晚
SR 於 2024年2月5日的回應
Thank you so much for your review!
10/10 優異
Mauro
親子同遊
2024年1月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Mauro
於 2024 年 1 月住了 1 晚
SR 於 2024年2月5日的回應
Thank you for the great 5 star review!
10/10 優異
Michael
家人同遊
2023年12月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great property and Rocky was fantastic at the counter.
Michael
於 2023 年 12 月住了 1 晚
SR 於 2024年2月5日的回應
Thank you so much for the feedback! We hope to host you again!
10/10 優異
Susan
親子同遊
2023年12月29日
讚好:整潔度和設施服務
Clean, friendly , convenient
Susan
於 2023 年 12 月住了 1 晚
SR 於 2024年2月5日的回應
Thank you so much for your review and feedback! So happy you found us clean and friendly!!
10/10 優異
Susan
家人同遊
2023年12月21日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Definitely will stay again! Great staff, clean, great pool!
Susan
於 2023 年 12 月住了 1 晚
SR 於 2024年2月5日的回應
Thank you so much for the feedback! We hope to host you again!
10/10 優異
marci
2023年12月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Just right
Loved that parking fee was waived. Had holiday treats out. Had a wrapping paper station. Friendly and quick check in.
marci
於 2023 年 12 月住了 2 晚
SR 於 2024年2月5日的回應
So happy we got to host you over the holidays! Thank you for the great feedback!
10/10 優異
Shannon
家人同遊
2023年12月12日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Shannon
於 2023 年 12 月住了 1 晚
SR 於 2024年2月5日的回應
Thank you so much for your review!
10/10 優異
David
2023年11月24日
讚好:整潔度、職員與服務和住宿狀況
David
於 2023 年 11 月住了 2 晚
SR 於 2023年11月30日的回應
So glad you enjoyed the hotel and your stay!
10/10 優異
Jere
家人同遊
2023年11月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Jere
於 2023 年 11 月住了 1 晚
SR 於 2023年11月30日的回應
Awesome!! Thanks for the 10 out of 10!
10/10 優異
Kenneth
家人同遊
2023年11月16日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Kenneth
於 2023 年 11 月住了 1 晚
SR 於 2023年11月30日的回應
Thank you so much for the wonderful review!!
10/10 優異
Sean
商務旅客
2023年10月31日
讚好:整潔度、職員與服務和住宿狀況
great place to stay in grand junction
Sean
於 2023 年 10 月住了 3 晚
SR 於 2023年11月7日的回應
Awesome thank you so much! Appreciate the 5 stars!
10/10 優異
James
家人同遊, 伴侶同遊
2023年10月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Quiet and Convenient
James
於 2023 年 10 月住了 1 晚
SR 於 2023年11月7日的回應
Thank you for the great 5 star review! So glad you found us quiet and convenient for your stay!