4/10 很差
Daniela
团体旅客
2025 年 7 月 14 日
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
We booked this hotel to attend a wedding in the area. Knowing we would be tight on time for the wedding, I asked ahead of time if we could push the check-in time ahead. They told me that I could try calling day of to see if there is any rooms available.
Day of, I called three times before I got someone to pick up. I asked her if I could check-in early she said she could only check in-person. We head over in-person and she said "No there are no rooms" deadpanned with no apology. We explained our situation, how we needed to get ready for the wedding if there is anywhere we can change and shower even if it isn't our final hotel room. She rolls her eyes and says "Well, you should've booked a room last night...". I have never been talked to before with so much disrespect before at a hotel, so certainly this is a first.
We ended up booking a motel nearby just to shower in. When it finally came to check-in (mind you check-in is at 3PM) at 3:45PM, she says "No there are still no rooms available." I am confused!? I paid for this hotel and almost one hour after check-in they don't have my room ready. I ask if there is anything else I can get, she replies saying they're all booked out. So I couldn't even get my room until after the wedding at almost 1AM.
Overall, I would go to another hotel. Place is clean but if you are inconvenienced at all they will do nothing to make up for it and they don't seem to care about your satisfaction.
Daniela
2025 年 7 月入住 1 晚