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"Pools were delightful"

"First I will like to start off by saying the staff here is amazing ! Franklin at the lobby bar was very nice to us from morning to night he kept us entertained with conversation and drinks. Also Fernando and Alfredo the bellmen at the entrance of the resort helped us out during our entire stay. With transportation and even recommendations for restaurants and places to go. Ashley at the front desk that checked us in was also very friendly and informative. I honestly want to say the downfall to this resort is not the people. The downfall is the FOODDDDD !!!! UGHHH! It’s disgusting ! We tried the buffet, the Mexican, the sports bar, and the Italian restaurant, everything was horrible. They have no Dominican food everything is Americanized and it is horribly done. Every night we had to pay money for transportation to a restaurant to eat. We tried to eat the food but we always ended up leaving because it was too salty or had no seasoning. The food was never hot it always came out cold or semi warm. The only good thing was the cheese burgers and deserts. They also did not have bottle water anywhere on the resort except the lobby bar or you can call room service. It’s just annoying that you have to bring your own water to dinner or leave the restaurant to go get a bottle water. If you are a foodie and plan on staying at the resort your entire stay I do not recommend this resort. The pools were great. The rooms were great. Spacious living room, 2 bathrooms, 2 king size beds. Loved it"

"Staff was amazing treated me like family, some some spots of uncleanliness but normal with all the people, wish there were more things to do like a club, arcade or things like that for the night time "

"Everything was excellent ❤️"

"Everything"

"Spent a week at the Serenade All-Suites in Punta Cana (adults only) April 21-28. We did not purchase the Elite package & I feel it was not needed. We did get the Elite check-in & a butler which was a perk of Expedia (they said). Glady, Chayrel & Jorge were great! Being on the adult side, we had access to the family side, except the à la carte restaurants. We also had access to the rooftop pool/bar & we had a free hydrotherapy session that we did book for the day before coming home via the lady outside the family side buffet but when we got there, they said we were not booked! The resort was beautiful. Most of the staff was very nice & friendly. Some staff not so much but it was probably the language barrier since we don’t speak Spanish. Had trouble getting extra washcloths & restocking of beer in the minibar - I did have to call guest services for more washcloths & our butler for more beer! The pools are nice size. The beach is wide & the water is shallow for quite a while so you can walk out quite far. There are no big waves. It got a little wavy sometimes with the wind but it was a warm wind. The weather was beautiful all week. There is some seaweed but the workers do rake it up each day - it’s not bad though. We tried all the Adult side restaurants & they were all good. The entertainment was lacking but the resort’s entertainment staff was very fun! We would return to this resort!"

"Loved it "

"Waste of money - don’t book"

"so clean and beautiful!"