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"Me and my husband travel lots, and in mixed groups of adults only, with children, adventurous and chill. This was one of our absolute favorite places to stay. We want to bring back our family with us and a few friends. It was the perfect balance of fun activities for every level, and chill time. The staff is so friendly that we got to know lots of them by their first names and they'd recognize us from far away. We definitely felt like we were being "hosted" by everyone there. Very well done Excellence El Carmen!!"

"The Ocean was huge! Lol I loved the swim up pool, the entertainment staff, and the FOOD! Sometimes the staff was dismissive and/or rude. However, there were other staffs who were amazing and overly helpful in certain situations. It also seemed like a lot of hustling. Like getting stopped 5 times coming out of breakfast to attend the “presentation” exhausting. I did participate in the “presentation” they make it seem like you can get up and walk out at any point, but when you try you end up sitting for 2 hours. Overall it was cool. The property is old, but well maintained. You can tell they put effort in keeping the property up."

"The staff at the lobby wasn’t welcoming and the rooms needed maintenance done, not well taken care of, the water was shut for over an hour and we weren’t notified which was upsetting. The restaurants didn’t have any AC, employees and customers were sweating like crazy while the employees at the offices in the Lobby were under AC on full blast which I found unfair for staff members working at the restaurants. The only positive note on this hotel is that the team members on the lobby bar did a great good in serving customers, the drinks at the lobby were good."

"Extremely satisfied"

"Yes"

"Muy buenas atenciones sonrisas por todas parte la comida muy rica especialmente los omelette echos al gusto y al instante todas las respuestas siempre fueron si los que te reciben muy amables y serviciales "

"Everything was amazing."

"Super friendly staff! Nice pool and steps to the beach."

"The hotel can use better maintenance. Some elevators dont work. "