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藍色愛琴海套房酒店的評價

4 out of 5
藍色愛琴海套房酒店
Kato Gouves - Beach Road, Thermopylon, Hersonissos, Crete Island

評價

7.8

不錯

10 分評分，優異；13 則評價中有 6 則" "
8 分評分，不錯；13 則評價中有 3 則" "
6 分評分，一般；13 則評價中有 2 則" "
4 分評分，欠佳；13 則評價中有 0 則" "
2 分評分，很差；13 則評價中有 2 則" "

8.6/10 

整潔度

8.0/10 

職員與服務

9.4/10 

設施服務

8.0/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Anais

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Hôtel familial au top! Personnel très sympa et souriant! L’hôtel est bien entretenu et toujours très propre! La restauration est variée et très bonne.Peu de commerces autour de l’hôtel mais l’essentiel
於 2023 年 6 月住了 7 晚
Manos F 於 2023年6月23日的回應
thank you !!!We wish we meet you again!!!

10/10 優異

Arslan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Très bon séjour. Je recommande l’endroit !
於 2022 年 8 月住了 4 晚

6/10 一般

Nadine

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wir haben all inclusive gebucht. Leider wahr das Essen nicht besonders gut. Preis - Leistungsverhältniss stimmt nicht überein. Ansonsten wahr das Personal sehr freundlich und zuvorkommend. Aufenthalt am Pool konnte man richtig geniessen.
於 2022 年 8 月住了 7 晚

10/10 優異

Jane

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Superb
Weather amazing every day .stayed half board food really good something for everyone and different every night. superb location right near beach ang great bars perfect holiday thank you mr and mrs Dunn
於 2021 年 9 月住了 10 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was quite good, the food, the drinks, the room etc. But the staff in the Kitchen and at the Bar were amazing! Nice people very friendly. Perfekt.
於 2019 年 10 月住了 5 晚
Dimos 於 2019年10月19日的回應
Thank you so much for your kind words, it is our pleasure to hear you had such a great experience! Best wishes From the Blue Aegean team

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hyggeligt, rent, roligt og afslappet hotel med plads til børn. Super beliggenhed et par minutter fra stranden. Rigtig god mad og meget venlig betjening.
於 2019 年 9 月住了 7 晚
Management 於 2019年10月12日的回應
Thank you very much for taking the time to share with us your kind words. Its' been a pleasure having you here and you are welcome back at any time. Wishing you all the best!

8/10 不錯

Denis

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 5 月住了 1 晚
Dimos 於 2019年6月5日的回應
Thank you Denis for your rating. We do hope to see you again in the future Best regards

6/10 一般

真實旅客

Omtale og virkelighet stemmer ikke overens!
於 2018 年 7 月住了 14 晚

10/10 優異

Sandrine

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Rapport qualité prix, rien à dire ! Parfait !
Nous cherchions un hôtel en demi-pension avec une grande chambre et cet hôtel en "all inclusive" sortait dans les premiers. Quelle bonne surprise ! La chambre vraiment très grande (51m2, 2 chambres séparées pour les parents et enfants et celle des parents était très grande avec un grand lit et on avait aussi un frigo) Très propre aussi. Ménage fait tous les jours, serviettes changées tous les deux jours. Personnel très très accueillants, sympathiques, d'une gentillesse Repas sous forme de buffet, copieux, très bon, beaucoup de choix et jamais pareil (on est resté 7 jours, on n'a jamais mangé deux fois la même chose !) Bref, je recommande sans hésitation !
Dimos 於 2018年5月17日的回應
Dear Sandrine Thank you for taking the time to write a review about us and for your wonderful feedback. We are truly glad that you had such a pleasant experience in our hotel! We wish you all the best. Regards

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Friendly hotel near to beach
Good location near to bars and amenities. Food menu changed daily
於 2017 年 9 月住了 3 晚

8/10 不錯

Charlene

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

2/10 很差

mother of teens (D)

讚好：整潔度和客房舒適度
不滿：職員與服務
Lack of customer care spoils great potential
This hotel could be brilliant, but it's customer care lets it down. The rooms are spacious and kept very clean. The only real issue with the accommodation is it's wifi which we were never able to connect to, so we used restaurant nearby. The pool is lovely (although towel bagging of pool spots starts ridiculously early) and the communal showers were dingy and smelly. However the real downside to this hotel is its lack of care or interest in its guests. For example, on our arrival there was a Greek Night- provided free of charge to those eating dinner at the hotel. We don't like being tied into a hotel for food, so were room only, but we would have eaten in for that, but the hotel never told us it was happening. Similarly, on another day aqua aerobics was offered, but not something we were told about at any point. But it is worse than just lack of information. At times our queries were met with rudeness and hostility that really took us aback. However the final straw came when we did want to eat dinner in the hotel. We'd been told in all the info we read, and by the hotel itself that it was fine to do so. However, when we asked what the procedure was, we were effectively told that we should have given advance notice that morning, and so we could not eat there and directed to an outside restaurant we had already tried and considered poor. I have never stayed in a hotel where a guest cannot just turn up and pay extra on the spur of the moment. We felt utterly unwelcome.
Smelly pool shower
Dear guest. First of all. I would like to thank you for choosing the Blue Aegean Hotel & Suites for your holiday here in Crete in 2015. Despite the fact you have expressed a negative review of your time with us, it acts as valuable feedback for us and helps identify what the reasons where that made us go wrong in delivering a quality holiday for you and your family. It is with sincere regret you were treaded in such an unprofessional and most importantly Unfriendly manner. I can assure you that is not how we deliver our services here at the Blue Aegean and by all means not how we stand by our promise, to create the perfect environment and have an outstanding relationship with our guests and making sure all of their holiday needs are immediately seen too. We of course cannot take back the unacceptable manner you were treated too but it is with your contribution that we have taken the matter very seriously and took measures to assure it never happens again. From the managements view we apologise for not being aware of the situation , had we been so I can guarantee you the outcome would have been very different. I sincerely hope you would give us another chance to make things right for you. Thank you for your kind words of acknowledging our potential as a hotel and again thank you for the important feedback. I wish you well in all your future travels. For anything you may need or the chance to welcome you again feel free to contact us at : info@blue-aegean.gr. Best regards. The management Blue Aegean Hotel & Suites

2/10 很差

真實旅客

不滿：整潔度、職員與服務和住宿狀況
Non ci siamo
Nessuna indicazione per raggiungerlo, nessun parcheggio, approccio del personale scostante, camera con odore di chiuso. Le 4 stelle sono completamente immeritate e mi sorprendo della media dei giudizi. Tariffa segnalata come scontata, ma date le condizioni assolutamente insoddisfacente il rapporto qualità/prezzo (ho trovato molto meglio a Creta pagando meno). Sconsigliato!