Dear Mrs. Takeuchi,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your recent stay at our hotel and that our team's efforts to provide prompt and polite service made a positive impression on you.We are pleased that you found our hotel's location, rooms, facilities, and restaurant to be excellent, and that you were able to relax and enjoy the beautiful views from your room, the Jacuzzi, and the cave pool. Your appreciation of the setting sun and deep blue sky from our hotel is something we cherish as well, it is one of the many things that make our location special.We regret to see that you faced difficulties with your safety deposit box in your villa. Had we known that you needed further assistance, we would have taken care of it instantly. For the record, our Housekeeping Team double checks every corner of the villas that are about to welcome our new guests prior to every upcoming arrival and no issue was spotted regarding yours. Nonetheless, we will make sure that the safety deposit box works fine for our future guests, even though we are blessed to live on an island with almost zero criminality. We also apologize for any confusion regarding the transfer service from the airport. We understand that you did not confirm via email, which led to the missed service. We value your feedback and appreciate your understanding regarding the miscommunication about changes in the number of people. Kindly note that we are taking steps to improve our internal processes to ensure seamless communication in such situations.We look forward to welcoming you back for another wonderful vacation experience.

Dear valued guest, Thank you so much for your kind words! It is our passion and mission to create experiences that will not be forgotten for our guests. We hope to get the chance to welcome you back 'home'! Warmest regards.

Dear Mr/Mrs Kendra, We would like to thank you for the time you took to comment on our services.We are sorry to see that you did not leave with the best impressions from our Hotel. Our style is traditional and homy, in general and our valued guests tend to choose us exactly for this reason. Let us, also, clarify that we do not have any room with pool, therefore you comment about the small size of your private pool, does not stand. Your room was equipped with a private Whirlpool, therefore the size is smaller. We wish we were informed about your opinion while you were still here with us so that we were given the chance to see how else we could make your experience better. We hope to get the chance to welcome you back in Fanari Villas. All the best!