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內瑪設計 SPA 酒店 - 只招待成人的評價

5 out of 5
內瑪設計 SPA 酒店 - 只招待成人
Analipsi, Hersonissos, Crete Island

評價

8.8

優異

10 分評分，優異；43 則評價中有 26 則" "
8 分評分，不錯；43 則評價中有 7 則" "
6 分評分，一般；43 則評價中有 8 則" "
4 分評分，欠佳；43 則評價中有 1 則" "
2 分評分，很差；43 則評價中有 1 則" "

9.2/10 

整潔度

8.8/10 

職員與服務

8.8/10 

設施服務

9.0/10 

住宿狀況

8.4/10 

環保程度

評價

6/10 一般

chloé

讚好：整潔度和住宿狀況
Le lieu est très beau, il reste des choses à finaliser (dans la salle de bain). Hier soir, quelqu'un est entrée dans notre chambre vers 22h, cette personne à tout de suite refermer la porte, elle n'avait pas la blouse de l'hôtel. Il n'y a pas de verou à l'intérieur de la chambre. Mon conjoint est donc allé voir l'accueil, qui lui a dit que c'était un technicien qui s'est trompé. Nous n'avons pratiquement pas dormit ... A l'arrivée dans l'hôtel on nous offre 15 min de massage mais quand nous allons réserver, on nous inique que c'est full. À quoi ça sert d'offrir ça si c'est déjà plein... C'est bien dommage, nous ne faisons jamais ce genre de voyage.
於 2024 年 4 月住了 3 晚
Nema design hotel & Spa 於 2024年4月30日的回應
Chère Chloé,Je suis désolé d'apprendre que votre expérience à notre hôtel n'a pas été à la hauteur de vos attentes. Nous nous excusons sincèrement pour l'incident concernant l'entrée non autorisée dans votre chambre. Cela ne correspond en aucun cas à nos normes de sécurité et de confidentialité, et nous prendrons des mesures immédiates pour empêcher que cela ne se reproduise à l'avenir. Nous comprenons à quel point cette situation a pu être perturbante pour vous et nous vous prions d'accepter nos excuses les plus sincères.En ce qui concerne la disponibilité des massages, nous regrettons que vous n'ayez pas pu en profiter malgré notre offre. Nous nous efforçons constamment d'améliorer nos services et nous prendrons en compte vos commentaires pour éviter de créer des attentes déçues à l'avenir.Nous apprécions vos commentaires et nous espérons avoir l'occasion de vous accueillir à nouveau dans le futur pour vous offrir une expérience bien meilleure.Cordialement,Antonios GonianakisDirecteur général

10/10 優異

Irina

讚好：整潔度和職員與服務
Very beautiful and clean facility
Nema 於 2024年2月27日的回應
Dear Irina,Thank you very much for your kind words! We take great pride in maintaining the beauty and cleanliness of our facility to ensure that our guests have a comfortable and enjoyable stay. Your positive feedback is truly appreciated, and we hope to have the pleasure of welcoming you back again soon! If there's anything specific you particularly enjoyed during your stay, please do let us know so we can continue to exceed your expectations.Guest ServicesNema Design Hotel & Spa

10/10 優異

Anne-

讚好：整潔度、職員與服務、設施服務和住宿狀況
es waren alle superlieb, freundlich und hilfsbereit sehr schöne Anlage und der Privatpool ist toll
於 2023 年 10 月住了 4 晚
Guest Experience Agent 於 2023年11月4日的回應
Dear Anne, thank you posting your review online! We are happy to see that you had such an amazing time here with us and your expectaions were met. We hope to welcome you back in the near future.Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

10/10 優異

Colin

讚好：整潔度、職員與服務和住宿狀況
Had a wonderful stay
於 2023 年 10 月住了 7 晚
Guest Experience Agent 於 2023年11月2日的回應
Dear Colin, thank you posting your review online! We are happy to see that you had such an amazing time here with us and your expectaions were met. We hope to welcome you back in the near future. Kind Regards, Eirini Arvanitaki Guest Experience Agent Nema Design Hotel & Spa

10/10 優異

Sandra

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 2 晚
Guest Experience Agent 於 2023年10月29日的回應
Dear Sandra,Thank you for the perfect rating!We are delighted to see that you had an enjoyable stay with us and that our staff, facilities and services exceeded your expectations.We hope to welcome you back in the near future for another exceptional holiday experience.Warm regards,Eirini ArvanitakiGuest experience agentNEMA Design Hotel & Spa

4/10 欠佳

ADELINE

讚好：客房舒適度
不滿：職員與服務
Déception
Décevant dès le début , nous avions réservé en payement sur place générant un surplus et avons du payer en avance sous menace d’annuler notre réservation , le tarif est cependant resté le même malgré mes multiples demandes. Chambre sans intimité, vue constante sur les chambre voisines. All inclusif très limité beaucoup de chose en extra charge. Plage privée sale et bain de soleil en fin de vie. Tout semble fait au détriment du client. Sourires contre tips . Très très déçus
於 2023 年 10 月住了 3 晚
Nema Design Hotel & Spa 於 2023年11月15日的回應
Dear Mrs. Adeline, On behalf of the entire team of our Nema Design Hotel & Spa we would like to thank you for your kind preference to our property. As we mentioned upon your stay, we received your reservation with specific price and cancellation policy. Our policies, facilities and packages are written on our websites. Kindly note that we followed our payment policy. Aditionally, as you can see on our site, we don't have private beach.Rest assured that we take under consideration all of our guests ' comments and we do our best in order to make their stay a memorable one, as we did with you. We look forward to having the chance to welcome you in our property again during your next visit in island of Crete and exceed your expectations. Kind Regards, Guest Relations Department

10/10 優異

Jens

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Das Hotel war sehr schön für ein paar ruhige Tage zum entspannen und erholen. Wir werden wiederkommen
於 2023 年 10 月住了 7 晚
Guest Experience Team 於 2023年10月13日的回應
Dear Jens, Thank you for your perfect rating! We are delighted to hear that you enjoyed your stay here with us as well as our facilities and services provided! We hope to welcome you back at Nema Design Hotel & Spa in the near future for another exceptional holiday experience. Warmest regards, Eirini Arvanitaki Guest Experience Agent Nema Design Hotel & Spa

10/10 優異

Robert (Slough)

Great location. Great premises. Great service from great staff.
於 2023 年 10 月住了 7 晚
Guest Experience Agent 於 2023年10月15日的回應
Dear Robert, We would like to thank you for the perfect rating! We are really happy that you enjoyed our facilities and services provided and that your expectations were met. Looking forward to welcoming you back in the near future. Warmest regards, Eirini Arvanitaki Guest Experience Agent Nema Design Hotel & Spa

6/10 一般

Pierre

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Le All Inclusive n'est PAS un vrai All Inclusive... Certaines boissons et certains plats ne sont pas compris et sont payants.... Peu d'intimité sur les terrasses avec piscines privatives. Beaucoup de passage et tout le monde peut venir voir ce que vous faites. Le personnel de ménage est très sympatique, mais très bruyant dès tôt le matin.
於 2023 年 9 月住了 5 晚
Guest Experience Agent 於 2023年10月13日的回應
Dear Pierre, Thank you for taking the time to write your review. We appreciate your input, and since our guests' satisfaction is among our top priorities, we shall take your comments into serious consideration. We hope you give us another chance in the near future. Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

2/10 很差

Tamir (Beer sheva)

家人同遊
讚好：住宿狀況
不滿：職員與服務和設施服務
We booked the hotel and paid a lots for getting all inclusive hotel bit when we arrived after the first day we had to pay for things you drink and eat at the restaurants and pool bar.. like paying for sparkling water! For non and alcoholic drinks, and we can't order food at the pool menu, only by paying extra charge!!! They have a samll menu and they telling you that u can order free from there and there is a little few drinks, and thats it! I call it FULL BOARD and not an all inclusive hotel! Also, I booked them and choose the option ti oay when arriving to the hotel and they keep sending me emails and sms that i must pay 2 weeks before i come, if not they will cancel our reservation... A shameful service and experience with that hotel, definitely will be our first and last time there!!
於 2023 年 9 月住了 5 晚
Guest Experience Team 於 2023年10月9日的回應
Dear Tamir, thank you for sharing the experience you had with us. We appreciate your input. As guest satisfaction is amongst our top priorities, we shall take your comments into serious consideration. Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

10/10 優異

Jenny

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The property was as beautiful as we suspected, if not more. Right on the water with great parking out front. We had drinks at the property bar/restaurant and all the staff were so wonderful and fun. ALL the staff was amazing. We are looking forward to coming back with our family soon!
於 2023 年 9 月住了 3 晚
Guest Experience Team 於 2023年9月19日的回應
Dear Jenny, thank you posting your review online! We are happy to see that you had such an amazing time here with us and your expectaions were met. We hope to welcome you back in the near future.Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

10/10 優異

Thi Nguyet Thu

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a lovely stay at the NEMA hotel. The service was superb and very attentive, the selection of food and drinks included in the All-Inclusive Option was great and the hotel itself is very beautiful. We stayed for 8 nights and shared a bigger double room (3 persons) with a balcony and sea view. Can definitely recommend this hotel to anyone who enjoys the quiet without any kids around the hotel area. Thanks a lot to the staff!
於 2023 年 9 月住了 8 晚
Guest Experience Team 於 2023年9月19日的回應
Dear Thi Nguyet Thu, thank you for the perfect rating! We are delighted to see that you had a wonderful holiday experience at Nema Design Hotel & Spa and that you have enjoyed our facilities and services. We hope you give us a chance to welcome you back in the near future.Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

10/10 優異

Jael

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff were so friendly and helpful, went on a solo trip and felt so safe !!
於 2023 年 9 月住了 3 晚
Guest experience agent 於 2023年9月16日的回應
Dear Jael, Thank you for choosing Nema Design Hotel & Spa for your recent stay. Thank you for sharing your positive impressions about our hotel. We hope you give us another opportunity to welcome you and to offer you a very warm hospitality. Kind Regards, Evgenia Kondaurova Guest Experience Agent Nema Design Hotel & Spa

8/10 不錯

Maya

於 2023 年 9 月住了 3 晚
Guest Experience Agent 於 2023年10月15日的回應
Dear Maya, thank you for posting your review online! We are glad to see that you enjoyed your stay here with us and our facilities and services provided. We hope to see you again in the near future!Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

8/10 不錯

Oz

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great service.
Great service and kind stuff. The all-inclusive package includes 3 meals and free drinks from selective menu (not all beverages are free)
於 2023 年 9 月住了 3 晚
Guest Experience Team 於 2023年9月19日的回應
Dear Oz, thank you for taking the time to give us a review. We are glad to see that you enjoyed your stay here with us. We hope to welcome you back in the near future. Kind Regards, Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 4 晚
Guest Experience Team 於 2023年9月6日的回應
Dear Anonymous, Thank you for your perfect rating! We are delighted that you enjoyed your stay here with us and had a wonderful holiday experience! We hope to welcome you again in the near future. Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

8/10 不錯

Vanessa

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 7 晚
Guest experience agent 於 2023年9月20日的回應
Warm greetings from NEMA Design Hotel & Spa! Thank you so much for your review.We hope to welcome you back in the future. Warm Regards, Evgenia Kondaurova Guest experience agent Nema Design Hotel & Spa

10/10 優異

Thomas

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Resort was great and the staff as well. My only regret is the lack of activities or places to visit around the hotel
於 2023 年 8 月住了 7 晚
Guest Experience Team 於 2023年9月2日的回應
Dear Thomas, Greetings from Nema Design Hotel & Spa! We would like to thank you for your perfect rating and your kind words about our staff. We are glad to see that you have enjoyed your stay here with us. We hope to welcom you back in the near future. Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

10/10 優異

Dimitra

讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing hotel, the architecture, the staff, the breakfast !! a real luxury experience, reasonably priced! We loved this holiday / our room was lovely. The staff were very friendly and accommodating and we really hope we can return!
Guest Experience Team 於 2023年9月2日的回應
Dear Dimitra, Thank you for taking the time to leave such a positive review! We are delighted to hear that you had a wonderful stay and that our staff, services and facilities provided exceeded your expectations.We appreciate your kind words and hope to welcome you back in the future.Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

10/10 優異

ATHANASIA

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice modern hotel.
於 2023 年 8 月住了 3 晚
Guest experience agent 於 2023年8月29日的回應
Dear ATHANASIA, Thank you for taking the time to leave us such a positive review! We are delighted to hear that you had an enjoyable stay with us and that our staff and services exceeded your expectations. We appreciate your kind words and hope to welcome you back in the future. Warm regards, Evgenia Kondaurova Guest experience agent Nema Design Hotel & Spa

10/10 優異

Marion

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Staff have a sunny disposition from breakfast to dinner.
於 2023 年 8 月住了 5 晚
Guest experience agent 於 2023年8月24日的回應
Dear Marion, Thank you so much for choosing Nema Hotel Design & Spa for your stay and for the review! We are glad you enjoyed our facilities and services. We are looking forward to welcoming you back to Nema Design Hotel & Spa in the near future for another exceptional holiday experience. Warm regards, Evgenia Kondaurova Guest experience Agent Nema Design Hotel & Spa

6/10 一般

真實旅客

讚好：整潔度、職員與服務和客房舒適度
於 2023 年 8 月住了 2 晚

6/10 一般

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚

10/10 優異

Thomas

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing food, amazing service and staff, amazing room, amazing spa and amazing pool area. Higly recommend
於 2023 年 8 月住了 6 晚
Guest experience agent 於 2023年8月13日的回應
Dear Thomas,Thank you for taking the time to leave such a positive review! We are delighted to hear that you had a wonderful stay and that our staff and facilities exceeded your expectations. We appreciate your kind words and hope to welcome you back in the future.Warm Regards,Evgenia KondaurovaGuest experience agentNema Design Hotel & Spa

10/10 優異

Enya

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Sehr gepflegte moderne Hotelanlage und freundliches Personal.
於 2023 年 7 月住了 7 晚
Guest experience agent 於 2023年8月6日的回應
Dear Enya, Thank you for your review and the kind words about our staff and service! We are glad that you enjoyed your stay at our hotel and we hope to welcome you back again in the near future. Warm Regards, Evgenia Kondaurova Guest Experience Agent Nema Design Hotel & Spa

8/10 不錯

Emre

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Angenehmer Aufenthalt mit einigen Schwächen Ich habe vor Kurzem im Hotel Nema übernachtet und möchte gerne meine Erfahrung teilen. Die Lage des Hotels war in Ordnung und das Personal war stets freundlich, was mir sehr gut gefallen hat. Die moderne Einrichtung des Hotels hat mir ebenfalls gut gefallen. Leider wurde der eigene Pool nur einmal gereinigt, was etwas enttäuschend war, und die Hotelanlage war klein. Das Essen war köstlich, aber die Auswahl war nicht immer vielfältig. Obwohl das Hotel als "All-Inclusive" beworben wurde, war nicht alles kostenlos, was ein Minuspunkt für mich war. Außerdem wurde die Minibar nie gefüllt, was ich auch als Schwachpunkt empfunden habe. Insgesamt gebe ich dem Hotel Nema Design 4 von 5 Sternen. Es war ein angenehmer Aufenthalt, aber es gab einige Verbesserungsmöglichkeiten, die das Erlebnis noch besser gemacht hätten.
於 2023 年 7 月住了 5 晚
Guest experience agent 於 2023年8月6日的回應
Dear Emre, Thank you so much for taking the time to share your review! We are delighted to see that you enjoyed our facilities and services and had a wonderful experience at Nema Design Hotel & Spa! Your input is highly appreciated. We look forward to welcoming you back in the near future. Warmest Regards, Evgenia Kondaurova Guest experience Agent Nema Design Hotel & Spa

10/10 優異

TAMIR

於 2023 年 7 月住了 3 晚
Guest experience agent 於 2023年8月10日的回應
Dear TAMIR,We would like to thank you for your review and the perfect rating! We are really happy that your expectations were meet. Looking forward to welcoming you back in the near future.Warmest regards,Evgenia Kondaurova,Guest Experience Agent,NEMA Design Hotel & Spa

6/10 一般

George

於 2023 年 7 月住了 2 晚
Guest Experience Agent 於 2024年2月7日的回應
Dear George,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

10/10 優異

????

讚好：整潔度、職員與服務和住宿狀況
We really thank you for your wonderful service, I must say that the hotel is lovely, everything is clean very and at a very high level. The furniture, the lobby, the rooms, everything is really perfect! I will highly recommend this hotel to Israelis And the tourists!! I think this hotel deserves a score of 6 stars We really enjoyed every moment, the kindness and patience Yours is a really lovely team! Even when we arrived we asked to change rooms because Modesty and privacy and you responded positively and courtesy. A hotel without competitors! Your high score in booking deserves even more!
Guest experience agent 於 2023年7月13日的回應
Dear guest ,Warm greetings from Nema Design Hotel & Spa.Thank you so much for such a wonderful feedback about the hotel.It will be my pleausure to pass your lovely comments to the entire team that exceeded your expectations with their friendliness, warmth and attentiveness.We hope to welcome you back again in the near future!Warm regards,Evgenia KondaurovaGuest experience agentNema Design Hotel & Spa

8/10 不錯

Fabian

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Guest experience agent 於 2023年7月11日的回應
Dear Fabian, Thank you so much for choosing Nema Hotel Design & Spa for your stay and for your review! We are glad you enjoyed our facilities and services. We are looking forward to welcoming you back to Nema Design Hotel & Spa in the near future for another exceptional holiday experience. Warm regards, Eirini Arvanitaki Guest Experience Agent Nema Design Hotel & Spa

10/10 優異

Julie

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Hôtel digne d un 5 étoiles qualité de service , repas excellent très bonne qualité . Personnel aux petits soins. Juste petit bémol nous avions chambre avec jacuzzi , bruyant la nuit .
於 2023 年 7 月住了 6 晚
Guest experience agent 於 2023年7月10日的回應
Dear Julie, Thank you for the perfect rating! We are glad that you enjoyed your stay at our hotel and that we exceeded your expectations. We hope to welcome you back again in the near future. Warm Regards, Eirini Arvanitaki Guest Experience Agent Nema Design Hotel & Spa

10/10 優異

Marea

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Nema is the must stay option when exploring the Iraklio side of Crete. The location is perfect and cocooned with ability to explore and get anywhere. The hotel itself is divine with stunning facilities!
於 2023 年 6 月住了 3 晚
Guest experience agent 於 2023年7月9日的回應
Dear Marea,Thank you for your positive feedback following your recent stay at NEMA Design Hotel & Spa and for scoring us high on every level of our facilities and services provided, which is indeed much appreciated.We are looking forward to welcoming you back to Nema Design Hotel & Spa in the near future for another exceptional holiday experience.Warm Regards,Evgenia KondaurovaGuest experience agentNEMA Design Hotel & Spa

8/10 不錯

Daniel

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Beautiful design, helpful staff and great food for breakfast and dinner.
於 2023 年 6 月住了 3 晚
Guest experience agent 於 2023年7月3日的回應
Dear Daniel,Thank you for taking the time to leave us such a positive review! We are delighted to hear that you had an enjoyable stay with us and that our staff and facilities exceeded your expectations.We appreciate your kind words and hope to welcome you back in the future.Warm regards,Evgenia KondaurovaGuest experience agentNEMA Design Hotel & Spa

10/10 優異

Sharon

於 2023 年 6 月住了 4 晚
Guest experience agent 於 2023年7月3日的回應
Dear Sharon,We would like to thank you for your review and the perfect rating! We are really happy that your expectations were meet. Looking forward to welcoming you back in the near future.Warmest regards,Evgenia Kondaurova,Guest Experience Agent,NEMA Design Hotel & Spa

10/10 優異

Kristina

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 7 晚
Guest Experience Team 於 2023年6月21日的回應
Dear Kristina, we would like to warmly thank you for taking the time to post such a positive review! We hope to welcome you back in Nema Design Hotel & Spa in the near future. Kind regards, Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa

8/10 不錯

Yasmina

伴侶同遊
讚好：職員與服務和住宿狀況
FR: Propreté relativement ok mais quelques détails a revoir pour un 5 étoiles. (Comme porte vitrée et miroir avec des traces de doigts). Cote nourriture, assez bonne qualité mais pas assez varié !!! Tous les jours la meme choses au buffet et pour le lunch de midi c’est tous les jours les meme choix à la carte. Hotel tres petit on y fait tres vite le tour et les portes des chambres claquent beaucoup trop dans la couloirs ce qui peut être dérangeant. Point positif : personnel (très professionnel et disponible) Le spa mais très cher pour les services proposés Et les chambres avec piscine privée (mais trop de vis a vis). ENG: Cleanliness relatively ok but a few details to review for a 5 stars. (Like glass door and mirror with fingerprints). Food: fairly good quality, but not enough variety! Every day the same thing at the buffet and for lunch it's every day the same choice à la carte. The hotel is very small, you get around it very quickly and the room doors slam too much in the corridor, which can be disturbing. Positive point: staff (very professional and available). The spa, but very expensive for the services on offer. And the rooms with private pools (but too many overlooked areas).
Guest Experience Team 於 2023年6月19日的回應
Dear Yasmina, We are happy to know that you enjoyed your stay here at Nema Design Hotel & Spa. We are grateful for your kind words about our staff and facilities. Your feedback regarding our cleanliness will be certainly taken into consideration. We hope to see you again in the near future! Warm Regards, Eirini Arvanitaki, Guest Experience Agent, NEMA Design Hotel & Spa.

6/10 一般

Oliver

伴侶同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
Insgesamt waren wir nicht zufrieden. Das hatte mehrere Gründe (die nicht 5-Sterne-würdig sind): 1. All-Inclusive: Aber inclusive ist da gar nicht ALL. Man muss sich eine App laden, in der man sehen kann, welche Speisen und Getränke inclusive sind. Bei jeder Bestellung wird man ablehnend behandelt, wenn diese inclusive ist. Man wird permanent in zusätzliche Ausgaben gedrängt. Am Abreisetag erhielten wir nicht einmal mehr ein Mittagessen, obwohl wir am Anreisetag so spät ankamen, dass wir weder Frühstück, Mittag noch Abendessen in Anspruch nahmen. Bei Mittagessen (seltsamerweise á la carte) warteten wir den einen Tag ganze 2h auf unsere Bestellung (allein 45 Minuten auf die Karte). Von der Kellnerin gab es nicht einmal eine Entschuldigung. Eine Cola zum Frühstück? Nicht all inclusive! Ein Getränk am Pool? Erst auf Nachfrage und erst ab 11:15 Uhr! 2. Unser Zimmer lag unterhalb des Dunstabzuges der Küche. Mehr braucht man dazu nicht ausführen. 3. Die Sauna schließt schon 18:00 Uhr. Warum? Die Sauna besucht man doch eher abends. 4. Zum Strand muss man eine Straße queren. Stand ist maximal okay. Service dort nur ganz sporadisch 5. Hotel liegt exakt unter der Einflugschneise des Flughafens Heraklion 6. Es gibt nur sehr sehr freundliches oder sehr unfreundliches Personal. Aber durchaus positiv war: 1. grandioses Essensauswahl, sehr lecker 2. tolles Zimmer mit riesiger Terrasse und Außenkamin 3. ziemlich zentrale aber bis auf die einfliegenden Flugzeuge ruhige Lage
Guest experience agent 於 2023年6月14日的回應
Dear Oliver,Warm greetings from NEMA Design Hotel & Spa.Thank you for choosing our hotel for your recent vacation and for taking the time to review your stay with us.We appreciate a lot your kind comments about the room and our food selection. We are deeply sorry to hear about your disappointment, particulary in regards to the all inclusive option. We are saddened for failing to provide you with an exceptional service at the restaurant. Please accept our sincere apologies for the lapses that affected your enjoyment. Kindly be assured that every single point mentioned will be taken into consideration for future changes and improvements.Thank you again for bringing your concerns to our attention and giving us an opportunity to respond and improve.We truly hope to welcome you back in the future ensuring a perfect hospitality experience. Warm Regards, Evgenia KondaurovaGuest Experience AgentNema Design Hotel & Spa

10/10 優異

Jael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect birthday trip.
Whew! This hotel blew me away. My room was PERFECT. The room service, large outdoor space with a fire place, Netflix, the food, and facilities. The lady at the spa and guys that worked at the bar/restaurant were so lovely. The gym was well equipped, really clean and quiet. Water sports are only 2 minutes away a with local convenience shops, new restaurants and a tour available. The reception ladies even gave me a birthday cake and gift to take home❤️ Will be visiting again soon.
於 2023 年 4 月住了 2 晚
Guest Relations 於 2023年6月11日的回應
Dear Jael, thank you so much for the perfect rating! We are delighted to see that you enjoyed our facilities and services and had a wonderful experience at Nema Design Hotel & Spa! We look forward to welcoming you back in the near future. Warmest Regards, Eirini Arvanitaki, Guest Experience Agent, Nema Design Hotel & Spa.

10/10 優異

Kristiyana

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved staying here this hotel was the best out of the 5 we stayed at during our vacation island hopping around Greece. Staff was all very friendly, the place is super clean and modern and the food was really good! I would definitely go back
於 2023 年 5 月住了 5 晚
Guest experience agent 於 2023年6月15日的回應
Dear Kristiyana, thank you so much for taking the time to share your review! We are delighted to see that you enjoyed our facilities and services and had a wonderful experience at Nema Design Hotel & Spa! Your input is very appreciated and valued to us. We look forward to welcoming you back in the near future. Warmest Regards, Eirini Arvanitaki, Guest Experience Agent, Nema Design Hotel & Spa

6/10 一般

Cor

伴侶同遊
不滿：住宿狀況
This is not a 5 star hotel, there are a lot of issues: Checking in is very unpersonal selfservice. Rooms at the garden site have a bad snel outside. The begroot shower in bath is small and dangerous. The restaurant in front Seasiders has a smal menu ( only full rushes no snacks )and the staf is not friendly . Breakfast Fresh fruit only crapefruit Oranjes cut in strange slices nobody take so they are Dries out. Area of the hotel is a construction area Will be ok in 2033 . Internet is very slow. Maintenance is needed.
於 2023 年 5 月住了 4 晚
Guest Experience Team 於 2023年6月4日的回應
Dear Cor, Thank you for taking out the time and posting your review after your stay in our hotel. We are saddened to see that we have failed to provide you with the exceptional, first-class experience that you deserve. Please accept our sincere apologies for the lapses that affected your enjoyment. Your comments matter greatly to us as we plan to investigate and take all the necessary actions. We truly hope to have the opportunity to welcome you back at our property. Sincerely, Eirini Arvanitaki Guest Experience Agent Nema Design Hotel & Spa.

10/10 優異

Marco (Wetzikon)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Neu umgebautes Hotel mit absolut bester Küche...
於 2023 年 4 月住了 5 晚
Guest Experience Team 於 2023年5月7日的回應
Dear Marco,Warm greetings from Nema Design Hotel & Spa.Thank you for sharing your positive feedback and highlighting your impressions about our cuisine.We look forward to welcoming you back and extend once again the warm greek hospitality standards.Warm regards,Evgenia KondaurovaGuest experience agentNema Design Hotel & Spa

6/10 一般

Paul

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Stylish hotel, but had a cold feel to it. Some staff were great, others just downright mean. Basic requests were “problematic”, won’t be returning
於 2023 年 4 月住了 4 晚
Guest Relations 於 2023年4月17日的回應
Dear Paul,Thank you very much for taking the time to review your stay with us.We truly appreciate your positive words about the design of our hotel and our staff.However, please accept our sincere apologies for any inconvenience caused regarding the points that you focus on your feedback.Kindly rest assured that your valuble comments will be of investigation and we will keep improving our services and facilities.We wish to have the opportunity to welcome you again in our retreat and fulfill your highest expectations.Kind regards,Chrisa ChazdenGuest Experience ManagerNema Design Hotel & Spa

10/10 優異

Mildred

於 2022 年 11 月住了 4 晚
Guest experience agent 於 2023年6月22日的回應
Dear Mildred,thank you for the perfect rating! We are glad you enjoyed our facilities and services. We hope to have you again with us in the near future. Kind Regards,Eirini ArvanitakiGuest Experience AgentNema Design Hotel & Spa