Gringo Gulch Hotel with Pool

"We just went for a long weekend and it was perfect. It was just my 5 year old and I with the intention to relax and not worry about anything for a few days. From the moment we arrived at the airport, we were greeted warmly and taken to our private transportation. We arrived to the hotel and while I'm bilingual (much more fluent in English), I decided to try to stick to Spanish on the trip. However, it was great that the staff were all bilingual because my son only speaks English. They made him feel important and were all super friendly and helpful any time we interacted - the front desk, concierge staff, everyone. We were informed of the layout, our dining options, how to plan activities/excursions, things going on at the hotel, etc. Basically anything we would need while there, they were there to help which was very comforting. The room was clean. It was my birthday and they adorned my door which was a cool surprise. They also brought me a cupcake which my son appreciated because he loved that they did something special for me. Christi at the towel kiosk was super helpful every day and it was nice to be welcomed by her as we started our day at the pools. The pools were all great - clean and great options for kids. We have done many international trips in my sons' short life so far but I can tell this place will always have a special place in his heart. He was very disappointed to leave so I may have promised we'd go back even if it's just for a long weekend :) "

"Excellent Stay"

"Did not receive the room I booked online. Booked two queen beds, room had one bed. Had a Junior Suite room- not sure why they are called that. One, bed, one chair and a desk. Would like to see at minimum a small fridge, as was difficult to get ice for our outside drinks."

"Awesome staff...great food choices..huge variety of drinks..close to shopping "

"Service, shows and hotel were very good. Food was horrible "

"The pool facilities were top notch. Never felt too crowded anywhere we went on the property. Food was good and restaurant options were great. Would come again for sure."

"Room service was poor didn’t clean the floor and bathroom for 12 days, but pool staff Eduardo, Mayra and Danny excellent customer service and friendly staff."

"First of all, check-in. The very first day that we arrive Mexico. As the shuttle supposed to come and pick us up to take us to the resort which is booked with Expedia and paid 160$ already , I was gone at the proper spot with the grey line to ask them to take us to the resort that person check everything and ask us that we supposed to go to a different resort as when I initially booked Expedia give this option to change vacation or fully refund till march 12 and so I change my booking with different resort. Expedia allow me and refund me the resort after I easily changed my booking. As it was all inclusive vacation and everything comes under one package I assume that everything going to be changed the same thing as my airline tickets my shuttle and my resort everything booked with Expedia, It’s supposed to change everything by itself, but it did not happen so the guy at the airport asked me to pay more as the resort is now on different location as I check on my map it’s actually same in hotel zone but anyway I have to pay $40 US for change the resort. second thing when I reached the resort, Expedia did another thing just to change the resort . They change everything. I don’t know how it happened that it’s supposed to be four people family they only booked for two people room so the resort was asking me to pay them $457 for my kid as But my air ticket was booked with Expedia and all info was there for 4 of us booked resort was so nice very clean. I want to write more no space"

"Overall the property is well kept considering the finished wood stairs and rafters. All the staff are very courteous, kind, and helpful. We had almost left some personal items in the room and just 5 mins after checking out, we were informed that we left items in the cooler. We were able to go back to the room to recover our items. The resort is certainly a family-friendly atmosphere with activities for the kids all day, inside kids club as well as outside kids club. The room was serviced everyday with fresh towels and bedding. Beach resorts tend to have sand everywhere but Marival somehow kept it free of sand after our room was serviced. Reasons I don’t give 5 stars: rooms are very small. No fresh fruit in any of the bars/drinks. All the Chicken taste like a freezer. Pizza place only open for dinner. Lack of protein options for breakfast."