We were not allowed to check in early, the bedroom curtain wouldn’t close all the way, so we had to buy something to keep them closed so the light wouldn’t wake us up, the hot tub was not working, the indoor heated pool wasn’t really heated, the water was definitely not that warm. There was also a sign saying there was a sauna, and we couldn’t find it anywhere, so when I called the front desk they said there was no sauna, just the pool. Very disappointing! To top it all off, check out time was 11 am and there was someone knocking on our door at 10:59 am to ask if we were leaving. Not very good customer service. The only thing we liked about this hotel was the location.