Booked through Expedia but unfortunately hotel did not have a confirmed booking. Had to pay again at the hotel. It was frustrating after a delayed long flight from Sydney. Luckily I had a friend who could translate to sort out the bookings and the front desk staff handled it professionally.
I provided Expedia with all the documents to prove double payments and it resulted in a refund after a few days.
From now on, I will personally confirm directly with booked hotels to avoid a repeat.
Richard
2024 年 4 月入住 5 晚
4/10 很差
真实旅客
与家人出行
2023 年 11 月 19 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2023 年 11 月入住 3 晚
10/10 超赞
Mietta
2023 年 11 月 5 日
Mietta
2023 年 10 月入住 9 晚
2/10 糟糕
OEI HSIN
商务旅客
2023 年 11 月 1 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Firstly, i didnt even get to stay there. Just got replaced with a crappy Lavande hotel near the hotel option, maybe its a strategy, where u book and pay for a nicer hotel, then get swapped into a crappy hotel with no refund or explanation. Never book this hotel. Beware.