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关于M&Y之家的点评

2.5 out of 5
M&Y之家
421 Barrio los Pozos, Casa 265, Guardalavaca, Holguin

点评

7.8

还可以

10 分 - 超赞。9 条好评，共有 18 条点评" "
8 分 - 还可以。4 条好评，共有 18 条点评" "
6 分 - 一般。2 条好评，共有 18 条点评" "
4 分 - 很差。0 条好评，共有 18 条点评" "
2 分 - 糟糕。3 条好评，共有 18 条点评" "

8.6/10

清洁度

9.0/10

员工和服务

7.8/10

服务设施

8.0/10

住宿条件和设施

8.0/10

环保

点评

8/10 还可以

Linas

满意：员工和服务，清洁度
2024 年 2 月入住 1 晚

10/10 超赞

Annette

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A home away from home!
We really enjoyed our stay! The casa is cute, clean, private and very comfortable. We preferred staying here more so than one of the expensive resorts as it is a home not a big hotel. It is only a short a short walk to the beach and very quiet at night. The garden area is pretty and relaxing. Best of all, Reyna and Ernesto took very good care of us and cooked the best food! The breakfast of eggs, fruit, bread and salad was delicious and Ernesto’s fish dinners were beautifully presented and huge! It was better than anything we ate in the beach area. I would definitely stay here again.
2024 年 2 月入住 5 晚

10/10 超赞

Lena

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The Casa is just a quick walk from the beach, it's new interior and lovely designed. We also liked the garden very much with the avocado&mango trees. The owner is kind, helpful and really generous - you can ask for her for anything! We loved it very much!
2023 年 12 月入住 3 晚
Chaian 于 2023年12月18日 的回复
Thank you very much for your comments. It has been a pleasure hosting you and we are very pleased that you liked our accommodation.

10/10 超赞

Christian

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Es war ein schöner Aufenthalt! Zum Frühstück gab es große Auswahl und die Räume wurden täglich gereinigt. Der Garten ist sehr schön und auch sicher! Fehlt nur noch WiFi Zugang. Sonst Klasse!
Chaian 于 2023年12月18日 的回复
Thank you very much for your comments. It has been a pleasure serving you and we are very pleased that you liked our accommodation

6/10 一般

Lena

不满意：清洁度
2023 年 8 月入住 3 晚

6/10 一般

Lena Sophie

2023 年 8 月入住 3 晚

2/10 糟糕

Edwin

2023 年 5 月入住 1 晚
Hist 于 2023年05月24日 的回复
Buenas Edwin. No entiendo su valoración ya que nunca se presentó en la casa. Ha sido un no show. No entiendo como podéis valorar algo que no habéis visitado. Saludos

8/10 还可以

Klaus

满意：清洁度、员工和服务、服务设施、住宿条件和设施

10/10 超赞

Ane

2022 年 12 月入住 3 晚

10/10 超赞

Veronica

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was a very pleasant stay at the house. Reina is a lovely person and in general the people from the house do a lot of effort. Expedia itself is a nightmare, if it was me I would rent the house/rooms myself whitout expedia...
2022 年 11 月入住 2 晚
Chaian 于 2022年11月27日 的回复
Thank you very much for your comment. It has been a pleasure serving you.

8/10 还可以

Julian

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The place was very adequate, no complains, mangos would fall during the season and we ate them! Staff was attentive, helpful and nice. If I could say anything negative it wouldnt reflect the property since the "apagones" where a major hindrance throughout the country but this isnt there fault. Overall it was well worth it.
2022 年 8 月入住 7 晚
Chaian 于 2022年08月25日 的回复
I am very sorry that you were not satisfied with our accommodation. We do our best to provide the best service. There are certain issues that are beyond our reach, such as electricity. That is national problem. The houses are rented despite the electricity problems that you describe, because people need money to eat and feed their families. Every client who travels to Cuba or any part of the world should find out about the situation in that country and if he decides to go despite everything, it is his decision. I am very clear with my clients and I explain what is happening. And I don't think it's right to give a bad review for non-property issues like you did. Anyway thank you very much for staying with us

2/10 糟糕

fouad

与配偶出行
There is nothing unique about this property, there should be no rental advertising on any of the private house rentals when the power outedge lasts between 6 to 8 hours every day, you can't imagine how hot it gets inside a 100 square foot room without aircondtion when the temperature is about 30 degrees....
2022 年 8 月入住 2 晚
Chaian 于 2022年08月25日 的回复
I am very sorry that you were not satisfied with our accommodation. We do our best to provide the best service. There are certain issues that are beyond our reach, such as electricity. That is national problem. The houses are rented despite the electricity problems that you describe, because people need money to eat and feed their families. Every client who travels to Cuba or any part of the world should find out about the situation in that country and if he decides to go despite everything, it is his decision. I am very clear with my clients and I explain what is happening. And I don't think it's right to give a bad review for non-property issues like you did. Anyway thank you very much for staying with us.

2/10 糟糕

Nadine

与配偶出行
不满意：员工和服务、服务设施、住宿条件和设施
Salle d'eau minuscule sans séparation avec la chambre, évier entre 2 murs (grande carrure s'abstenir), pas de porte au WC (qui donne dans la chambre), même problème pour la salle d'eau,... bref : sanitaires en dessous de tout !!! Les photos sont trompeuses car la chambre n'a aucune luminosité venant de l'extérieur (pas de fenêtre). Parking promis très approximatif : talus le long de la maison à l'égal de la route pour y accéder. Nous avons été à 2 doigts de faire demi-tour et nous enfuir loin de cette casa très "particulière"
2022 年 3 月入住 2 晚
Chaian 于 2022年03月19日 的回复
Sentimos que sea así. No obstante opinamos que exagera y miente en su evaluación. Ya que la habitación si posee ventanas y todo lo que usted dice que se le prometió, nunca le fue prometido, y tampoco es verdad. La playa queda a 5 min de la casa y la casa de cambio a 4 min. La casa es exactamente como muestra en las fotos. Aunque a veces las expectativas de los clientes que pagan un alojamiento sencillo y esperan un hotel 5 estrellas poco se le puede hacer entende. Saludos

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
Good place to stay short time.
Nice friendly service. Good breakfast. 10 minutes from the beach. Amazing garden. At the moment nothing much open around. Not always hot water available.
2022 年 1 月入住 3 晚
Chaian 于 2022年02月21日 的回复
Thank you very much for your review. Sorry if you had any inconvenience with the hot water. We have recently installed a new boiler. And it may be that in those days we were doing some adjustments.

10/10 超赞

YVES

2022 年 1 月入住 2 晚

10/10 超赞

Adrian

2021 年 12 月入住 3 晚
Chaian 于 2021年12月30日 的回复
Muchas gracias por excelente evaluación. Estamos contentos de que se halla alojado con nosotros. Y seguimos esforzándonos para brindar el mejor servicio.

10/10 超赞

Isabel D

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 8 月入住 6 晚
Chaian 于 2020年10月29日 的回复
Muchas gracias, nos esforzamos o mejor que podemos para dar siempre el mejor de los servicios.