When we arrived it seemed the code wouldn't work to get into the unit. We contacted the host who had maintenance come. It was a simple battery replacement in the keyless entry pad, but was not a great way to start. Thankfully, they were quick to get us a physical key and have maintenance come and kept in communication the whole time. While maintenance was there we asked him to change the light bulbs in the "bonus room" as the lights wouldn't turn on. Another quick, easy fix that was taken care of right away The unit is beautiful, tastefully decorated, Location is great lots to do in the area. The only true complaint we had was for the bonus room- there is very little air movement at night and it is very small. A ceiling fan wouldn't work due to size and the bunk bed, my kids were hot at night. It is more comfortable as there is more circulation, if the door is left open (we have a younger climber so needed to keep it closed. ) Overall, we were happy with the stay and would stay there again.