咖啡店
查看供應

赫萬度假村的評價

3.5 out of 5
赫萬度假村
Near Gulmarg Gondola, Gulmarg, Jammu and Kashmir

評價

8.4

很好

10 分評分，優異；21 則評價中有 10 則" "
8 分評分，不錯；21 則評價中有 7 則" "
6 分評分，一般；21 則評價中有 2 則" "
4 分評分，欠佳；21 則評價中有 1 則" "
2 分評分，很差；21 則評價中有 1 則" "

8.6/10 

整潔度

8.4/10 

職員與服務

8.0/10 

設施服務

8.0/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Kai

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
非常理想的住宿
於 2018 年 3 月住了 1 晚

8/10 不錯

Aiyappa

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
Small Rooms but excellent property
The rooms are too small for even a couple & a child but otherwise, spotlessly clean. Overall hospitality needs an uplift as I found the staff a little 'crude'. The warmth that we are used to in the Indian hospitality industry was nowhere to be seen but functional for sure.
於 2024 年 1 月住了 1 晚

8/10 不錯

Pramjeet

讚好：整潔度、職員與服務和住宿狀況
Very Good Property & looking forward to visit again
於 2023 年 9 月住了 2 晚
Faisal A Sofi 於 2023年12月6日的回應
Dear Valued Guest,At the outset, I would like to thank you for choosing to stay at Heaven Retreat Gulmarg, and for your encouraging feedback about your experience.Your appreciation motivates us to continue our efforts to excel.We look forward to welcoming you back soon at Heaven Retreat Gulmarg.Best regards,Faisal A Sofi

10/10 優異

Sandeep

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice property and location
於 2023 年 9 月住了 1 晚

2/10 很差

sagar

不滿：整潔度、職員與服務和客房舒適度
nightmare
we had a terrible stay, once we checked in we were allotted a basic room with no window or balcony, we had booked a room with mountain view. it was a very very basic room, the bathroom was flooded we noted it to manager the manager promised to switch our room next day as he said they were booked for that day. we had done the reservations 6 months prior though where allotted a shady room on time of arrival.
於 2022 年 1 月住了 2 晚

10/10 優異

Mohammad Jahangir

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best experience
於 2022 年 1 月住了 1 晚

8/10 不錯

Videet

家人同遊
讚好：整潔度和職員與服務
於 2021 年 10 月住了 2 晚

10/10 優異

Sundeep

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The food spread was impressive
於 2021 年 10 月住了 2 晚

8/10 不錯

Dr.Khalid

讚好：職員與服務和設施服務
於 2021 年 9 月住了 1 晚

10/10 優異

Sakshi

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Happy with our stay
Staff was absolutely lovely. Room was nice and cozy. Hated the bathroom. Our friends had a nicer bathroom though. Property is stunning and staff was super helpful.
於 2020 年 12 月住了 2 晚

6/10 一般

Alex

讚好：職員與服務
不滿：住宿狀況
The place and cute and rustic, but there was no wifi, water leaks, construction banging until late and the rooms themselves can use a lot more renovating. Definitely feels more like a 2.5 star resort. But the staff was nice and attentive.
於 2018 年 12 月住了 2 晚

8/10 不錯

Taher

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We had a fabulous time at this Heritage property! Quaint rooms,scrumptious food specially the Wazwaan dishes.
於 2018 年 5 月住了 1 晚

10/10 優異

Manoj Raju

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Super
Mohammad Azharudin 於 2018年4月17日的回應
Thank you for taking out time to share your feedback on this esteemed travel platform. We are glad to know that you found our strategic location “awesome” and the hotel interiors and ambiance added value to your stay. We look forward to welcoming you and your partner for another stay. Do connect with us through our social media channels and stay updated on upcoming offers and promotions. Best Regards, Mohammad Azharudin

8/10 不錯

Bharat

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Food could have been better.
Mohammad Azharudin 於 2018年4月17日的回應
Greetings from Heevan Retreat Gulmarg! Thank you for taking out time to share your feedback on this esteemed travel platform. We are glad to know that you found our strategic location “awesome” and the hotel interiors and ambience added value to your stay. We’re disheartened to hear that our service and culinary spread was not par excellence and we’ve shared your feedback with the team for necessary improvements. We look forward to welcoming you and your partner for another stay. Do connect with us through our social media channels and stay updated on upcoming offers and promotions. Best Regards, Mohammad Azharudin

10/10 優異

Hazel (Australia)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Charming, caring hotel with friendly staff
A very comfortable stay with accommodating and caring staff. We stayed in Gulmarg in July during a period of political instability that restricted movement and travel within Kashmir. The staff gladly put us up for an extra night and ensured we were well fed and cared for. Only suggestion is to upgrade bathrooms as they were a little worn out.

8/10 不錯

Kamlesh (Delhi)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great experie
This was a wonderful experience.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bukhatir and javed provided outstanding service

4/10 欠佳

Mehmood (Mumbai)

讚好：整潔度
不滿：職員與服務和客房舒適度
Not a pleasant winter experience
The minimum expectation from a hotel in freezing place is a cozy room with proper heating but I was highly disappointed. The room I was offered was large suite room and was very cold from the time we arrived at about 2:30 pm. I requested for proper heating as there was single blower and I was told the central heating system will start in 15 - 20 mins which never started till about 6:00 pm. We were a family of 2 adults and 2 kids and had to limit out selves on the double bed to keep us warm through a electric blanket. Even during night the the heating was not sufficient and the extra bed did not have the electric blanket. I requested to provide either an extra electric blanket or extra blower and both request were refused. I caught cold during night and had to cancel my visit to Gandola next morning. We were not offered a welcome drink on arrival and I thought they may not have a concept for it. The next day when we were waiting for our driver I noted that some new guests were being offered welcome drinks so I told them that I was not offered a welcome drink and they served us a complementary kawa. Only one pleasant experience I can recollect is at the reception the manager offered his personal phone to make an international phone call and I sincerely appreciate his help.

10/10 優異

nitin tandon

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
THE BEST PLACE TO STAY IN GULMARG

6/10 一般

真實旅客