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古爾岡 - 新德里 NCR 希爾頓逸林酒店的評價

5 out of 5
古爾岡 - 新德里 NCR 希爾頓逸林酒店
Sector -56, Golf Course Road, Gurugram, Delhi N.C.R

評價

8.0

很好

10 分評分，優異；109 則評價中有 44 則" "
8 分評分，不錯；109 則評價中有 38 則" "
6 分評分，一般；109 則評價中有 9 則" "
4 分評分，欠佳；109 則評價中有 13 則" "
2 分評分，很差；109 則評價中有 5 則" "

8.4/10 

整潔度

8.2/10 

職員與服務

8.6/10 

設施服務

8.4/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

keith

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
sonam thakur 於 2024年2月2日的回應
Dear Guest,Thank you for taking time to share your experience about your recent stay at our hotel. please accept our sincere apology for not meeting your expectations and delivering an experience that was not up to par. We have taken note of the feedback and will check with the team and take the necessary measures to ensure our commitment to the best hospitality next time you stay with us. Thankyou.Take Care. Team Hilton.

6/10 一般

Smruti

於 2024 年 1 月住了 2 晚
sonam thakur 於 2024年2月2日的回應
Drive & direct partner agencies to execute social media content & campaign strategyLead high impact initiatives to drive traffic and revenue through direct & partner channels. Ideated and introduced cluster campaigns as a winning strategy, innovative content ideas for social media channels of Marriott International, winning strategies for IPs such as Marriott Bonvoy on Wheels, Shaadi by Marriott and more.

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
sonam thakur 於 2024年1月30日的回應
We are truly heartened to receive your generous review. Thanks for your appreciation, which will inspire our team members to work consistently to serve our guests and patrons with the best hospitality. We look forward to having you with us again in the near future. Thankyou.Take Care. Team Hilton.

4/10 欠佳

Sarma V N

親子同遊
讚好：職員與服務、設施服務和住宿狀況
I checked in around midnight on the 23rd and checked out on the 25th. The property was good; the facilities were neat. The staff was very courteous too. I paid for dinner and breakfast in my reservation, and the front desk staff were nice to extend the credit to in-room dining. But! Two aspects (maybe three) of my visit turned the whole experience into something terrible! 1.) The night we checked in, we ordered a meal for in-room dining. One of the curries we ordered was stale! We could easily sense that it had been kept out for a long time and could not be consumed. We returned it and ordered a lentil soup instead. 2.) In the room we stayed in, I noticed a cockroach! The hotel must really revise its disinfestation protocols! 3.) The breakfast spread was very good; varied cuisine representing North Indian and South Indian options, breads, eggs, etc AND quite tasty too! Options to choose from 4-5 drinks - juices, shakes, etc. As I was jet-lagged, when I wanted to have coffee before the breakfast was ready, the staff were gracious. BUT! The drinks in breakfast weren’t chilled! I mention this exceptionally, because The day I checked out, I had a bad case of gastro-infection. I luckily found a good doctor who did a good diagnosis and treatment, but I suffered for two days of my family vacation. This is quite disappointing for a hotel of this standard, and I am certain that the reason for my getting ill was the food at the hotel, because I didn’t consume anything outside
於 2023 年 12 月住了 1 晚
sonam thakur 於 2024年1月30日的回應
Dear Guest,Thank you for taking time to share your experience about your recent stay at our hotel. please accept our sincere apology for not meeting your expectations and delivering an experience that was not up to par. We have taken note of the feedback and will check with the team and take the necessary measures to ensure our commitment to the best hospitality next time you stay with us. Thankyou.Take Care. Team Hilton.

2/10 很差

Nipun

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 3 晚
Sonam thakur 於 2023年12月28日的回應
Dear Guest,Thank you for taking time to share your experience about your recent stay at our hotel. May I request you to share your contact details so we can connect with you and understand the concern better. Thankyou Take Care. Team Hilton.

10/10 優異

Lalchand

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
All employees were great Great place for the price Nirmal in kitchen was very very good But all other employees were very good Every time I had a problem or request they promptly solved it. I am from USA , This place is just great for the price. I will stay here again
於 2023 年 11 月住了 3 晚
sonam thakur 於 2024年1月5日的回應
We are truly heartened to receive your generous review. Thanks for your appreciation, which will inspire our team members to work consistently to serve our guests and patrons with the best hospitality. We look forward to having you with us again in the near future. Thankyou.Take Care. Team Hilton.

2/10 很差

Baljit

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Sonam Thakur 於 2023年12月13日的回應
Dear Guest,Thank you for taking time to share your experience about your recent stay at our hotel. May I request you to share your contact details so we can connect with you and understand the concern better. Thankyou Take Care. Team Hilton.

10/10 優異

Shahla

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing experience. Great food, amazing cleanliness.
於 2023 年 11 月住了 1 晚
Sonam Thakur 於 2023年11月16日的回應
We are truly heartened to receive your generous review. Thanks for your appreciation, which will inspire our team members to work consistently to serve our guest and patrons with best hospitality. Kindly follow us on Instagram @doubletreebyhiltongurgaon to get the latest updates and offers. We look forward to having you with us again in the near future. Thankyou.Take Care. Team Hilton.

10/10 優異

Osama

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Sonam Thakur 於 2023年11月16日的回應
We are truly heartened to receive your generous review. Thanks for your appreciation, which will inspire our team members to work consistently to serve our guest and patrons with best hospitality. Kindly follow us on Instagram @doubletreebyhiltongurgaon to get the latest updates and offers. We look forward to having you with us again in the near future. Thankyou.Take Care. Team Hilton.

10/10 優異

Tarun

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent hospitality
於 2023 年 10 月住了 3 晚
sonam thakur 於 2023年11月16日的回應
We are truly heartened to receive your generous review. Thanks for your appreciation, which will inspire our team members to work consistently to serve our guest and patrons with best hospitality. Kindly follow us on Instagram @doubletreebyhiltongurgaon to get the latest updates and offers. We look forward to having you with us again in the near future. Thankyou.Take Care. Team Hilton.

10/10 優異

Aurnab

於 2023 年 6 月住了 8 晚
Sonam 於 2023年7月3日的回應
We are truly heartened to receive your generous review. Thanks for your appreciation, which will inspire our team members to work consistently to serve our guest and patrons with best hospitality. Kindly follow us on Instagram @doubletreebyhiltongurgaon to get the latest updates and offers. We look forward to having you with us again in the near future. Thankyou.Take Care. Team Hilton.

4/10 欠佳

Utpala

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
The shaft from above fell on my mothers head- she moved out right in time. This could have been a life threatening situation. The hotel has no proper management and is not ready to take responsibility for their mistakes. House keeping department is pathetic.
於 2023 年 6 月住了 5 晚
Sonam 於 2023年7月3日的回應
Dear Guest,Thank you for taking time to share your experience about your recent stay at our hotel. Please accept our sincere apology for not meeting your expectations and delivering an experience which was not up to the mark. We have taken a note of the feedback and will check with the team and take necessary measure to ensure our commitment of best hospitality next time you stay with us. Thankyou.Take Care. Team Hilton.

2/10 很差

Avik

不滿：職員與服務、住宿狀況和客房舒適度
Think thrice before staying here.
Terrible stay- AC food didin’t cool even after repeatedly asking the front desk to fix it, safe didn’t work ( they didn’t even bother to fix it), there was hair on the carpet, towels were old and shredding. No one seems to be responsible for anything. Don’t stay here.
於 2023 年 6 月住了 1 晚
Sonam 於 2023年7月3日的回應
Dear Guest,Thank you for taking time to share your experience about your recent stay at our hotel. Please accept our sincere apology for not meeting your expectations and delivering an experience which was not up to the mark. We have taken a note of the feedback and will check with the team and take necessary measure to ensure our commitment of best hospitality next time you stay with us. Meanwhile you can write your concern in detail to deepanshu.chaturvedi@hilton.com or call him on 8800895514 or share your number if it's for you. Thankyou.Take Care. Team Hilton.

10/10 優異

Shipra

於 2023 年 4 月住了 3 晚
Sonam 於 2023年5月4日的回應
We are truly heartened to receive your generous review. Thanks for your appreciation, which will inspire our team members to work consistently to serve our guest and patrons with best hospitality. Kindly follow us on Instagram to get the latest updates and offers. We look forward to having you with us again in the near future. Thankyou.Take Care. Team Hilton.

8/10 不錯

Devendra

讚好：整潔度、住宿狀況和客房舒適度
Stay was okay but not to the standard of a 5star hotel
於 2023 年 4 月住了 3 晚
Sonam 於 2023年5月3日的回應
Dear Guest,Thank you for taking time to share your experience about your recent stay at our hotel. Please accept our sincere apology for not meeting your expectations and delivering an experience which was not up to the mark. We have taken a note of the feedback and will check with the team and take necessary measure to ensure our commitment of best hospitality next time you stay with us. Thankyou.Take Care. Team Hilton.

8/10 不錯

Marco

商務旅客
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 3 月住了 3 晚
sonam 於 2023年4月20日的回應
We are truly heartened to receive your generous review. Thanks for your appreciation, which will inspire our team members to work consistently to serve our guest and patrons with best hospitality. Kindly follow us on Instagram @doubletreebyhiltongurgaon to get the latest updates and offers. We look forward to having you with us again in the near future. Thankyou.Take Care. Team Hilton.

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 3 晚
Sonam 於 2023年4月20日的回應
We are truly heartened to receive your generous review. Thanks for your appreciation, which will inspire our team members to work consistently to serve our guest and patrons with best hospitality. Kindly follow us on Instagram @doubletreebyhiltongurgaon to get the latest updates and offers. We look forward to having you with us again in the near future. Thankyou.Take Care. Team Hilton.

10/10 優異

Veena

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was stellar. Rajat and his peers who manage the check-in and front desk processes were attentive, went out of their way to ensure my stay was pleasant and helped me with every ask / request I had. I highly recommend the DT Hilton in Sector 56, Gurgaon. A compact hotel with great service, stellar staff and a great location.
於 2023 年 2 月住了 9 晚
Reservations 於 2023年3月10日的回應
Dear Guest,We are truly heartened to receive your generous review. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Team Reservations

8/10 不錯

KAYO

讚好：整潔度、職員與服務、設施服務和住宿狀況

8/10 不錯

??

8/10 不錯

Anders

家人同遊
讚好：職員與服務
於 2022 年 10 月住了 1 晚
Double Tree By Hilton Gurgaon 於 2022年11月25日的回應
Dear Guest,We are truly heartened to receive your generous review. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Double Tree By Hilton Gurgaon

4/10 欠佳

Myunggil

商務旅客
讚好：職員與服務和客房舒適度
不滿：整潔度和住宿狀況
Not recommend..
There was a musty smell in the room. Food is varied but not of high quality. The room card key broke once every two days, so I had to visit the front desk. The refrigerator in the room was broken.
於 2022 年 8 月住了 10 晚

2/10 很差

Suk Hwan

於 2022 年 8 月住了 10 晚

8/10 不錯

Charles

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 7 月住了 1 晚

10/10 優異

Randeep

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 6 月住了 1 晚

8/10 不錯

Anurodh

於 2022 年 5 月住了 2 晚
Rajat 於 2022年5月30日的回應
Dear Anurodh , Greetings from Doubletree by Hilton, Gurgaon! Thank you for sharing your positive experience with us . It is such a pleasure to cascade your highly encouraging review among the team which will certainly motivate them further to continue delivering the finest experience to each of our guests. Once again, thank you so much for your feedback. We hope to see you again soon. Warm regards, Rajat Tuli General Manager

4/10 欠佳

Prabhjeet

家人同遊, 親子同遊
不滿：職員與服務
Good location and amenities. However terrible service on numerous occasions over a 5 day stay. Delays/ repeat follow ups needed for all asks including during medical emergency. Most likely hotel is under staffed and staff not incentivised to focus on stay experience
於 2022 年 5 月住了 2 晚

4/10 欠佳

Sumit

家人同遊
讚好：整潔度
不滿：職員與服務、住宿狀況和客房舒適度
I was visiting Gurugram with my family for couple of days.
於 2022 年 4 月住了 2 晚
Rajat 於 2022年5月16日的回應
Dear Sumit , Greetings from DoubleTree by Hilton Gurgaon New Delhi NCR ! The feedbacks of our guests are very valuable to us. Your comments have been taken up with the respective teams . . Warm Regards, Rajat Tuli General Manager

10/10 優異

pankaj

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 1 月住了 2 晚
Rajat 於 2022年4月12日的回應
Dear Pankaj , Greetings from doubletree by Hilton, Gurgaon! Thank you for sharing your positive experience with us . It is such a pleasure to cascade your highly encouraging review among the team which will certainly motivate them further to continue delivering the finest experience to each of our guests. Once again, thank you so much for your feedback. We hope to see you again soon. Warm regards, Rajat Tuli General Manager

10/10 優異

Majbritt

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 3 月住了 3 晚
Rajat 於 2022年4月12日的回應
Dear Majbritt, Greetings from doubletree by Hilton, Gurgaon! Thank you for sharing your positive experience with us . It is such a pleasure to cascade your highly encouraging review among the team which will certainly motivate them further to continue delivering the finest experience to each of our guests. Once again, thank you so much for your feedback. We hope to see you again soon. Warm regards, Rajat Tuli General Manager

10/10 優異

Param

讚好：整潔度、職員與服務、設施服務和住宿狀況
-
於 2022 年 2 月住了 2 晚
Rajat Tuli 於 2022年2月21日的回應
Dear Guest, Greetings from DoubleTree by Hilton, Gurgaon - New Delhi NCR ! At DoubleTree by Hilton, Gurgaon we are committed to exceeding guest’s expectations and your feedback motivates us to strive harder. We believe that it is the small details, which makes a big difference and help us to create very special moments for our guests. We look forward to welcoming you back. Warm regards, Rajat Tuli General Manager

10/10 優異

Prince

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Anniversary celebration
Food was good and hospitality was awesome by the team thankyou Naman... cheers keep it up.
於 2022 年 1 月住了 1 晚
Rajat Tuli 於 2022年2月9日的回應
Dear Guest, Greetings from DoubleTree by Hilton, Gurgaon - New Delhi NCR ! At DoubleTree by Hilton, Gurgaon we are committed to exceeding guest’s expectations and your feedback motivates us to strive harder. We believe that it is the small details, which makes a big difference and help us to create very special moments for our guests. Thank you for appreciating my colleague Naman We look forward to welcoming you back. Warm regards, Rajat Tuli General Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The hotel is centrally located. The luxury suite was well appointed. Bathroom was one of the nicest I have ever seen. The food was excellent and we had lots of it. Service was just the right level!
於 2021 年 12 月住了 2 晚
Rajat Tuli 於 2021年12月14日的回應
Dear Manish, Greetings!! Thank you for the positive feedback ! We look forward to welcoming you back in the near future. Warm Regards, Rajat Tuli General Manager

10/10 優異

Vikram Jeet

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was a very short and a very comfortable stay
於 2021 年 11 月住了 1 晚
Rajat 於 2021年12月3日的回應
Dear Manish, Greetings!! Thank you for the positive feedback ! We look forward to welcoming you back in the near future. Warm Regards, Rajat Tuli General Manager

10/10 優異

j srivatsa

商務旅客
讚好：住宿狀況和客房舒適度
於 2021 年 10 月住了 2 晚
Rajat 於 2021年11月3日的回應
Dear Mr. Srivatsa , Greetings!! Thank you for the positive feedback ! We look forward to welcoming you back in the near future. Warm Regards, Rajat Tuli General Manager

8/10 不錯

manish

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice property with convenient location. Awesome friendly staff !!
於 2021 年 9 月住了 2 晚
Rajat 於 2021年9月22日的回應
Dear Manish, Greetings!! Thank you for the positive feedback ! We look forward to welcoming you back in the near future. Warm Regards, Rajat Tuli General Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 8 月住了 1 晚
Rajat 於 2021年9月22日的回應
Dear Guest, Greetings!! Thank you for the positive feedback ! We look forward to welcoming you back in the near future. Warm Regards, Rajat Tuli General Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Ok Ok experience
It was an alright stay
於 2021 年 7 月住了 1 晚
Rajat 於 2021年7月31日的回應
Dear Guest, Greetings!! Thank you for the positive feedback ! We look forward to welcoming you back in the near future. Warm Regards, Rajat Tuli General Manager

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to city’s major attractions, good options nearby to explore.
於 2021 年 6 月住了 2 晚
Rajat 於 2021年7月31日的回應
Dear Guest, Greetings!! Thank you for the positive feedback ! We look forward to welcoming you back in the near future. Warm Regards, Rajat Tuli General Manager

4/10 欠佳

真實旅客

家人同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Customer service needs to improve as it does match the standards of Hilton(5 star) or even any 4 star property.
於 2021 年 2 月住了 1 晚
Rajat Tuli - General Manager 於 2021年2月16日的回應
Dear Guest, Greetings from DoubleTree by Hilton Gurgaon New Delhi NCR ! I am disappointed to learn that you had a compromised experience and sincerely regret the inconvenience caused to you. Your experience is certainly not representative of the care and service we strive to provide for our guests at DoubleTree by Hilton Gurgaon New Delhi NCR . We value your comments and hope to have the opportunity to show you improvements on your next visit. Regards, Rajat Tuli General Manager

4/10 欠佳

Matsuda

不滿：職員與服務
5星？？？
2人での予約の場合はアメニティやガウン、タオルは2組用意しておくのが普通では？ 3度催促してやっと持ってきました。 残念です。
於 2020 年 12 月住了 2 晚
Rajat Tuli - General Manager 於 2021年2月10日的回應
Dear Guest, Greetings from DoubleTree by Hilton Gurgaon. Thank you for taking the time to share your feedback with us. I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. We would like to know more about your concerns regarding our services to understand where we fell short in providing you a wow experience. Regards, Rajat Tuli General Manager

10/10 優異

Sahib

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing view Suites
Really enjoyed the stay and kind of hospitality given by the staff. Really enjoyed Thanks
於 2020 年 12 月住了 1 晚
Rajat Tuli 於 2020年12月10日的回應
Dear Guest, Greetings!! Thank you for the positive feedback ! We look forward to welcoming you back in the near future. Warm Regards, Rajat Tuli General Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 4 晚
Shaleen 於 2020年3月2日的回應
Dear Guest, Greetings!! Thank you for kind rating. We look forward to serve you again. Best Regards, Shaleen Gambhir Operations Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和設施服務
Staff was very nice, polite and helpful. Concierge; Sanjeev
於 2020 年 2 月住了 12 晚
Shaleen 於 2020年2月24日的回應
Dear Guest, Greetings! Thank you for sharing your experience with us at DoubleTree by Hilton Gurgaon. We look forward to welcome you back again. Warm Regards, Shaleen Gambhir Operations Manager

8/10 不錯

JONGEH

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚
Shaleen 於 2020年2月3日的回應
Dear Jongeh, Greetings!! Thank you for your kind ratings. We look forward to see you again. Regards, Shaleen Gambhir Operations Manager

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
新しいホテルである為、ハード面は非常に綺麗です。
於 2020 年 1 月住了 1 晚
Shaleen 於 2020年1月27日的回應
Dear Guest, Greetings!! Thank you for your kind rating. We look forward to welcome you back again at DoubleTree by Hilton Gurgaon. Warm Regards, Shaleen Gambhir Operations Manager

8/10 不錯

Neil

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 2 晚
Shaleen 於 2020年1月27日的回應
Dear Neil, Greetings!! Thank you for your kind ratings. We look forward to see you soon. Warm Regards, Shaleen Gambhir Operations Manager

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hilton Gurgoan
Convenient for my work, not much in locality. Restaurant menu choices were limited but would stay again
於 2020 年 1 月住了 5 晚
Shaleen 於 2020年1月23日的回應
Dear Guest, Greetings!! Thank you for sharing your experience with us at DoubleTree by Hilton Gurgaon. We are please to know that you liked the services and facilities provided by the team. We have also made a note of your feedback and will take care in the future. Thank you for choosing us. We wish to serve you again. Thanks & Regards, Shaleen Gambhir Operations Manager

4/10 欠佳

Nikhil

家人同遊
讚好：整潔度和住宿狀況
不滿：客房舒適度
Decent hotel
Hotel was good and clean. The rooms temperature was uncomfortable and it was not possible to change it. For a five star hotel I would have expected it to be easy to have proper air conditioning. I was given two fans and offered a room late in the night. However they did offer us a free ride to the airport.Over all decent hotel
於 2019 年 12 月住了 2 晚
Swati 於 2020年1月10日的回應
Dear Nikhil, Greetings!! Thank you very much for taking the time to providing us feedback about the recent stay with us. I am concerned to learn about your experience and I completely understand that your impression of our hotel is tainted by this experience. Please accept my sincere apologies and be rest assured that, your feedback has been taken very seriously. It is only through concerned individuals like yourself we are able to identify areas where we need to enhance our services. We look forward to having you with us again in near future, hoping that you would give us another opportunity to rectify the same. Thank you! Swati Nagar Marketing Manager

8/10 不錯

Deepa

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
All good. Excellent location. Very good staff. Friendly and serviceable.
於 2019 年 12 月住了 1 晚
Swati 於 2020年1月10日的回應
Dear Deepa, Greetings!! Thank you for your kind rating! We look forward to welcoming you back in the near future. Warm Regards, Swati Nagar Marketing Manager