"可以这样翻译,语气比较客观、礼貌,适合给酒店反馈:
My room reservation included Incheon Airport pickup service. I stay at this hotel several times every year, and I have always appreciated this service. In the past, every pickup went very smoothly.
However, this time I was not able to find the driver easily. The hotel informed me that the pickup location was Exit 5 at Terminal 2. This was some distance from where I came out, so I walked there with my luggage, but I did not see the driver. After I called him, he told me the pickup was at Exit 10, which was actually very close to where I had originally exited. I then pushed my heavy luggage to Exit 10, but still did not see the driver. After waiting for more than another ten minutes, the driver finally arrived.
Because I needed to get to a company near the hotel before it closed at 7:00 PM, leaving Incheon Airport at 5:50 PM made the timing very tight. After that, however, the driver performed very well and managed to get me to the hotel in about 50 minutes, so I did not miss my appointment.
I hope the hotel can improve the accuracy of its airport pickup service in the future to avoid unnecessary delays. Other than this issue, my stay was very pleasant. I am sharing this small problem with the pickup service only in the hope that it can be improved going forward."
"The staff were very nice. We are from Hong Kong and wanted to book a reservation, a staff managed to book a reservation for us! Also, the room was quite clean and spacious. There was a bath tub and shower. Bathroom was very clean and spacious too! There were restaurants nearby and a few coffee shop. It was quite accessible to famous tourist attraction. Overall, our stay was very pleasant! There was a gym and restaurant in the hotel too!"