HEP Five Shopping Mall

Good location. Clean and new property.

The room was spacious, had great amenities and it was an overall great experience! I would 100% stay there again. The room was overall very clean, though the floor could have been mopped a bit better, especially in the toilet room, I used some bleach wipes I had to spot clean so I didn’t call down to have them come address the issue. If you are traveling with family, especially kids, this is a great place to stay!

The room was comfortable, well-appointed, and surprisingly spacious for Namba. The air conditioning and television were also very easy to use, which is a welcome touch for non-Japanese-speaking travellers, as hotel room controls in Japan can sometimes be difficult to navigate, even with AI translation tools. What let the hotel down, however, was the breakfast experience. There were lengthy queues each morning simply to be seated, as only one hostess was managing the process. Most guests do not want to begin their day by waiting in line for up to 15 minutes, particularly when there are plenty of vacant tables available in a large dining area. It seemed unnecessary for guests to have to wait to be formally seated. Once inside, there was further congestion due to there being only one coffee machine and one toaster, resulting in even more queuing in what is clearly a very busy hotel. Overall, the room itself was excellent, but the breakfast operation would benefit from some improvements to better accommodate the number of guests.