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"The staff here are beyond courteous and go lengths ahead to ensure every guests stay is as comfortable and memorable as possible. From the gorgeous room with it’s private onsen to the included kaiseki that was incredibly delicious, this place stood out and provided my fiancée and I with the stay of our dreams in Gora, Japan."

"Great place! Super friendly, kind staff. Rooms were clean and comfortable. Great location high on the mountain. In room onsen was nice for a quick private soak. The forest and rooftop public onsen were lovely and uncrowded. Breakfast buffet was delicious."

"We had a wonderful stay. The family room was clean, spacious, and very comfortable, with an amazing view of Mount Fuji. The staff was incredibly friendly and helpful, making us feel very welcome throughout our stay. We truly enjoyed our time here and would happily recommend this hotel."

"Evrything"

"Best stay ever with the hot spring, view of Fuji, food and service. We can't wait for going back and have recommended friends and family for this hotel."

"It's one of the best hotel I stayed, it's clean and convenient, comfy and modern. I would love to stay here again next time."

"Staff was very kind & helpful, I liked that when we ate breakfast it was in our own little private section. We also got complementary drinks because of our Expedia status. Onsen was a good size for 2 people as well, view was amazing. Loved relaxing here."

"Beautiful room! Hotel staff were very nice and welcoming. Awesome accommodations! Will be booking here again on my next trip to Hakone! 10/10 "

"Check in was easy and smooth. The room was very clean. The toilet had its own room. Same with the excellent shower. Staff was excellent. They had free lockers where you could keep your luggage until check in time. Our only complaint was that they would not store our luggage after we checked out."