大堂

黑格斯敦溫德姆速 8 酒店的評價

2 out of 5
黑格斯敦溫德姆速 8 酒店
1220 Dual Hwy, I-70 Exit 32B or I-81 6A, Hagerstown, MD

評價

6.0
10 分評分,優異;626 則評價中有 84 則" "
8 分評分,不錯;626 則評價中有 151 則" "
6 分評分,一般;626 則評價中有 167 則" "
4 分評分,欠佳;626 則評價中有 98 則" "
2 分評分,很差;626 則評價中有 126 則" "

6.4/10 

整潔度

6.6/10 

職員與服務

4.4/10 

設施服務

5.8/10 

住宿狀況

5.2/10 

環保程度

評價

8/10 不錯

Manon

讚好:整潔度和職員與服務
Pas tellement jolie et propre en arrivant et dans les couloirs mais les chambres étaient sans reproche
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月25日的回應
Hello Manon,Nous sommes ravis d'apprendre que vous avez apprécié le confort de nos chambres. Nous prenons en compte vos commentaires pour améliorer continuellement nos services. Merci de partager votre expérience et nous espérons vous accueillir à nouveau pour vous offrir une expérience encore meilleure.

10/10 優異

Muratbek

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月7日的回應
Hello Muratbek,Thank you for taking the time to share your exceptional rating! We appreciate your positive feedback and are delighted to hear that your stay surpassed expectations. We value your experience as our guest and look forward to welcoming you back in the future.

2/10 很差

Mark

不滿:整潔度、職員與服務、設施服務和住宿狀況
The condition of the hotel was bad. It looked like a dive hotel that the owner invests very little. There is no elevator in the facility. Be prepared. It looks decent from the outside but everything but inside.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月27日的回應
Hello Mark, Thank you for sharing your thoughts on your recent stay with us. We appreciate your feedback and will pass your comments along to our team for further review. Our property aims to provide guests with a comfortable experience, and we regret any inconvenience you may have experienced. Our facility does not have an elevator due to its historical nature, and we apologize for any inconvenience this may have caused.

2/10 很差

michal

伴侶同遊, 商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
Initially, we liked the condition of the room. It was clean odor free. Service was limited. No bed making, replenishment toiletries or floor cleaning. Continental breakfast was non exsistant. No tea, breakfast pastries or waffles. Would not recommend this super 8 to my friends and neighbors. It definately should lose its 2 star rating.
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月22日的回應
Hello michal,We appreciate your feedback on your recent stay with us. Your comments will be shared with the appropriate teams for review and improvement. If you have any further concerns, feel free to reach out to our management team directly. Thank you for bringing these points to our attention.

4/10 欠佳

Johanne

不滿:職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月19日的回應
Hello Johanne, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly to discuss any concerns you may have so we can address them appropriately. We value your input.

2/10 很差

Keith

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Manager 於 2024年3月2日的回應
Hello Keith,We are sorry to hear that your recent stay did not meet your expectations. Please don't hesitate to contact us directly to discuss any concerns you may have had. We value your feedback and would like the opportunity to address any issues to improve our service.

2/10 很差

Gennaro (Kanata)

不滿:整潔度和住宿狀況
The exterior looks run down. Unappealing. Windows are dirty as you enter. Leaves an unpleasant feeling that one is entering an unsafe unkempt hotel. One thinks that Bed bugs could live here The lobby looks very tired as do the hallways. Not a welcoming place. Some updating in the room. The skirt of the bed looked dirty with bits of stuff under the mattress. We decided to forfeit our online reservation and secured lodging at another hotel. We usually read some reviews before booking. Unfortunately, we neglected to do so and suffered disappointed emotionally and financially after traveling all day.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月28日的回應
Hello Gennaro, We are sorry to hear that we did not meet your expectations during your stay. Feedback like yours is valuable and will be shared with our team for future improvements. We encourage guests to reach out to our management team directly for further assistance. Thank you for sharing your comments with us.

4/10 欠佳

Gerhard (Hamilton)

家人同遊
不滿:設施服務和住宿狀況
Room had an unpleasant odor. Blankets, etc. less than satisfactory
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月9日的回應
Hello Gerhard, Thank you for sharing your feedback regarding the odor in your room. We apologize for any discomfort caused and will address this with our housekeeping team to ensure a more pleasant experience for future guests. Your comments regarding the bedding have been duly noted and will be shared with the relevant department for improvement. We appreciate your valuable input and hope to have the opportunity to welcome you back for a better stay.

6/10 一般

Stanley

家人同遊
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月8日的回應
Hello Stanley, Thank you for choosing our hotel for your stay. We truly value your business and appreciate your rating. If there are any specific concerns or feedback you'd like to share, please don't hesitate to reach out to us directly. We hope to have another opportunity to serve you in the future.

2/10 很差

Kenneth

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月31日的回應
Hello Kenneth, We apologize if your experience did not meet your expectations. We encourage you to please reach out to us directly so that we can address any concerns you may have had during your stay. Our team is committed to providing exceptional service and we appreciate your feedback.

2/10 很差

Rico

不滿:整潔度、職員與服務、設施服務和住宿狀況
Everything is terrible !!
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月18日的回應
Hello Rico, We're sorry to hear that you had a negative experience during your stay. We strive to provide excellent service to all our guests and would appreciate any specific feedback you can provide to help us understand and improve any areas of concern. Please feel free to contact our management team directly.

10/10 優異

Tracy

讚好:整潔度、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月16日的回應
Hello Tracy,We sincerely appreciate your perfect rating of 10/10! We are thrilled to hear that you had such a fantastic experience during your stay with us. It was our pleasure to have you as our guest, and we hope to have the opportunity to welcome you back in the future.

10/10 優異

Tracy

讚好:整潔度、住宿狀況和客房舒適度
於 2023 年 12 月住了 5 晚
Manager 於 2024年1月12日的回應
Hello Tracy,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a wonderful experience. If you have any additional feedback or comments, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

4/10 欠佳

cynthia

不滿:整潔度和客房舒適度
37 DEGREE Room-Heaters are terrible!
I could not make it home due to the weather, so I booked this hotel using hotels.com. I feel as though this hotel could do so much better than they are doing. The potential is great, but there are quite a few things they need to improve on for sure! HEAT-I arrived at the hotel at approximately 11:00 pm. The room was FREEZING COLD! The thermostat on the wall was reading 37 degrees. Now, I could understand a hotel not heat rooms that are not in use, but keeping the rooms at a tolerable temperature would be nice, so those of us checking in at 11:00 pm and just want to get some sleep, don't have to wait 4 hours for the room to be tolerable. I had the heat set on 90 degrees to warm up the room faster. The room did not reach 60 degrees until 1230 am. It never went up to the correct temp. when I awoke in the morning at 8:00 am, the room was still only 65 degrees and would not get any warmer.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月10日的回應
Hello cynthia, Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you experienced with the temperature in your room. Our team strives to ensure a comfortable stay for all our guests, and we regret that we fell short in meeting your expectations. We appreciate your suggestions for improvement and will address them with our management for further consideration. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

10/10 優異

Matthew

於 2023 年 12 月住了 4 晚
Manager 於 2024年1月8日的回應
Hello Matthew,Thank you for your positive rating! We're thrilled to hear that you had a great experience during your stay with us. We hope to have the pleasure of welcoming you back in the future.

10/10 優異

Malcolm

於 2023 年 11 月住了 5 晚
Manager 於 2023年12月17日的回應
Hello Malcolm,We're thrilled to hear that you had a fantastic stay with us! Our team works hard to provide exceptional service, and we're grateful for your kind words. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to welcome you back again soon!

2/10 很差

Jae

多人同遊
不滿:整潔度、設施服務和住宿狀況
It stunk like smoke EVERYWHERE! Water pressure in the shower was worse than a sink faucet. This must be second or third review I have ever written. I am NEVER staying at Super 8, EVER AGAIN.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月21日的回應
Hello Jae, We apologize for any inconvenience you may have experienced during your stay. We strive to create a comfortable environment for all of our guests. We appreciate your feedback and will take your comments into consideration to improve our services.

4/10 欠佳

真實旅客

多人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Run down and half baked
As we walked into the lobby, the front desk worker quickly removed a blunt from his mouth. The entire hotel smelled of marijuana and cigarettes. The room itself was not clean and the blankets had cigarette holes burned into them. There was white powdery residue on the desk in the room and writing carved into the wood of the desk. Staff was hard to communicate with and not friendly. Breakfast, which was supposedly included in the booking, was cleaned up and closed an hour before the posted closing time.
於 2023 年 10 月住了 1 晚
Manager 於 2023年11月3日的回應
Dear Guest, Thank you for taking the time to provide your feedback regarding your recent stay. We apologize for any inconveniences you experienced during your stay. We strive to ensure a clean and comfortable environment for all of our guests. We appreciate your concerns and will address them with our team to prevent future occurrences. We apologize for any issues you had with our staff and will use your feedback to improve our communication and friendliness. As for breakfast, we apologize for the confusion and will reinforce our procedures to ensure it is available until the posted closing time. Thank you again for bringing these matters to our attention.

10/10 優異

MARY

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It was clean the water was hot I had a great stay 3 nights 4 days
於 2023 年 10 月住了 3 晚
Manager 於 2023年10月19日的回應
Hello MARY,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay with us and found our hotel clean with hot water. We hope to welcome you back soon for another great experience!

2/10 很差

Shiba P

於 2023 年 10 月住了 1 晚
Manager 於 2023年11月5日的回應
Hello Shiba P,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments, as they help us to improve our services.

4/10 欠佳

Shawn

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Would not go back there
I didn’t feel room was all that clean dust etc windows was so dirty could not see out them
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月14日的回應
Hello Shawn ,It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 欠佳

Glen

讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
I am a simple man with simple needs but this property did not measure up even to those undemanding standards. Very worn, very dated, grounds neglected, primitive amenities. The staff was very courteous and I feel bad that they are all in on a busted flush. As far as I could tell, they only had two guests the night I was there, me and one other person.
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月5日的回應
Hello Glen ,Hello Glen, We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff as well as our property. We hope to see you again in the future. Thank you for your valuable business.

6/10 一般

Kimberly Ann

家人同遊
不滿:整潔度、設施服務和住宿狀況
Dirtiest hotel ever. Thank God for Mr James who got us clean towels, came and cleaned tables, and was way nicer than the folks at the desk.
於 2023 年 9 月住了 4 晚
Manager 於 2023年10月5日的回應
Hello Kimberly Ann ,Hello Kimberly Ann, We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our towels. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 一般

Scott

讚好:住宿狀況
Exterior
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月20日的回應
Hello Scott ,Thank you for taking the time to share your feedback as we are continuously working to improve our services and accommodations. We are sorry for the unpleasant condition that you found your room in and will address this with our housekeeping team. We appreciate your insights and suggestions and hope to provide you with a better experience in the future.

2/10 很差

Jason (HAGERSTOWN)

商務旅客, 多人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Had a guest from another room knock on my door asking for an extra towel because the hotel wouldn't give them a clean one. I lost my deposit for giving them a towel. They have bed bugs too.
於 2023 年 9 月住了 2 晚
Manager 於 2023年9月7日的回應
Hello Jason, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 很差

Steven

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
The property was in very poor condition. Building in need of major repair. Musty, mildew smell in halls.
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月30日的回應
Hello Steven, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

8/10 不錯

Jerry

多人同遊
讚好:整潔度、職員與服務和住宿狀況
This hotel worked out real well for my trip to Hagerstown. The room was very clean and the staff were very friendly. The breakfast was pretty limited but was okay. The overall condition of the property was not bad but not as good as it was in the rooms themselves. Thank you for a good overall experience.
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月27日的回應
Hello Jerry,Thank you for taking the time to share your comments regarding our staff and comments about our breakfast. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

2/10 很差

Nikhil

不滿:整潔度、職員與服務和住宿狀況
This property was missing basic things from room. - The AC was not cooling - The towels were less - the room was in front of parking lot - there was a hole in curtains which raised privacy issues. - the rooms were dirty, not cleaned, they had food in refrigerator from previous customers. - the bathroom sink had food from previous customers. - As soon as you enter the first floor there is a room, i dont think motel rents that room as that room didnt had any room number, but they were cooking something which caused first floor to smell really bad.
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月21日的回應
Hello Nikhil, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

8/10 不錯

Dennis

讚好:職員與服務
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月19日的回應
Hello Dennis,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 優異

Joseph

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚
Manager 於 2023年8月18日的回應
Hello Joseph,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 一般

Karen

家人同遊
不滿:整潔度
Our room was clean but the place was dark and dingy
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月14日的回應
Hello Karen, Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay

10/10 優異

Ashleigh

於 2023 年 8 月住了 1 晚
Manager 於 2023年9月2日的回應
Hello Ashleigh,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

8/10 不錯

FULTON

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月8日的回應
Hello FULTON,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 一般

Ashleigh

Dirty
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月7日的回應
Hello Ashleigh, To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We appreciate you taking the time to share your experience.

2/10 很差

Ashleigh

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Rude
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月30日的回應
Hello Ashleigh,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

2/10 很差

Christina

於 2023 年 7 月住了 1 晚
Manager 於 2023年8月9日的回應
Hello Christina, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 很差

真實旅客

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Awful absolutely awful
Rooms were lacking amenities listed. Bed was in the worst condition I’ve ever seen. One side completely smashed. Felt like laying on a hill. Staff acted like they didn’t have time to properly communicate and handle my issues. As they were brought up at the desk. I ended up napping in my car before I was able to continue on my trip.
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月15日的回應
Dear Guest,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

4/10 欠佳

Mihaela

不滿:整潔度和住宿狀況
This place is unsafe and noisy.
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月15日的回應
Hello Mihaela,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

2/10 很差

Simon

於 2023 年 7 月住了 1 晚
Manager 於 2023年8月3日的回應
Hello Simon, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 一般

Ashleigh

不滿:整潔度
Staff leaves yu alone
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月15日的回應
Hello Ashleigh, Thank you for sharing this honest review and feedback about our staff. We hope to someday have another opportunity to host your stay.

6/10 一般

Ashleigh

於 2023 年 7 月住了 1 晚
Manager 於 2023年7月28日的回應
Hello Ashleigh,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、住宿狀況和客房舒適度
It's Okay, everything works. No place to hang your clothes. Friendly staff.
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月9日的回應
Dear Guest,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our staff. We hope you will return so that we can provide you an even superior experience.

6/10 一般

Christina

於 2023 年 6 月住了 1 晚
Manager 於 2023年7月20日的回應
Hello Christina,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 欠佳

Jessica

於 2023 年 6 月住了 1 晚
Manager 於 2023年7月2日的回應
Hello Jessica,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 欠佳

Marshal

家人同遊
不滿:職員與服務和住宿狀況
Service at front desk was slow, he had triple running credit card. There was no place in the room to hang up clothes. Construction materials in the hallways. The room was clean.
於 2023 年 6 月住了 1 晚
Manager 於 2023年7月4日的回應
Hello Marshal,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our service and front desk. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

6/10 一般

Jimmy

家人同遊
讚好:整潔度、住宿狀況和客房舒適度
A little disappointing.
It was a little disappointing. It wasn't too inviting. The entrance was a ways out and no carts available. We did not feel safe there.
於 2023 年 6 月住了 1 晚
Manager 於 2023年6月21日的回應
Hi Jimmy,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will give us another chance so we can provide you with a much more satisfying experience.

4/10 欠佳

Ken

讚好:整潔度和住宿狀況
於 2023 年 6 月住了 1 晚
Manager 於 2023年6月20日的回應
Hello Ken, It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 欠佳

Jacqueline

讚好:職員與服務
不滿:整潔度
Felt uncomfortable
於 2023 年 5 月住了 2 晚
Manager 於 2023年6月6日的回應
Hello Jacqueline, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

6/10 一般

Lorraine

不滿:整潔度和住宿狀況
No landscaping in years. Filthy windows, noisy tenants all night, fross smells in hallways, faulty sink that didnt drain, itsy bitsy pillows, no closet, AC blew dirt & dust .. says no smoking & every doorway had cig butts all over the ground. We got no sleep!! Wont go there again!! They need to try harder & get control of their full time tenants!!
於 2023 年 5 月住了 1 晚
Manager 於 2023年5月30日的回應
Hello Lorraine, We are sorry to hear about those cleanliness issues, if it was reported to us during your stay, we would make sure to resolve it. We pride ourselves in make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it greatly if these things can be reported to us as we do not want this to happen again. We apologize that our service did not satisfy your expectations.

4/10 欠佳

michael

不滿:整潔度和住宿狀況
Check in took 10 min ("system is slow"); property is run down and smells like stale cigarettes; people who live in the motel (likely sectional 8 or some other government program for housing homeless) are loud in the hallways and congregate behind the building smoking cigarettes
於 2023 年 5 月住了 2 晚
Manager 於 2023年5月19日的回應
Hello michael, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.